The latest version of enterprise class remote control solution, PC-Duo®, now fully supports Windows 10. Support permits PC-Duo Master and Host installations on Windows 10 and remote accessibility via PC-Duo’s unique Web Console functionality using the Windows 10 Edge browser (other browsers are also supported). PC-Duo remote desktop software has been an essential tool for … Continue reading Enterprise Remote Control for Windows 10
What can you do to reduce the burden on IT, increase security and improve the efficiency of your processes? Oh right – we were also thinking Vizor. With Vizor’s advanced capabilities such as Who has What, combined with Business Process Management and Automation, you can implement some interesting stuff that will save you time. Here’s … Continue reading 5 Cool Things You Can Do With Vizor
No matter what you call it – help desk, service desk, service management – this IT industry is growing rapidly and becoming a necessity for many organizations. To help you understand the current state of the industry and how a help desk system can benefit you, we’ve put together a few pieces of key information. … Continue reading The Current State of Service Management
Do you use an asset request portal as part of your firm’s IT management system? The idea of the portal is that employees can request the hardware and software they need themselves, through an easy-to-use portal that looks like a traditional app store. From here, the entire provisioning process of requested assets can be managed, … Continue reading 5 Reasons to Use an Asset Request Portal
BMC has moved Service Desk Express (previously known as Magic) to “Limited Support” and it will no longer be supported after December 31, 2017. Thankfully, Vizor from Vector is a great solution for SDE customers who are looking for an affordable, easy-to-use alternative to BMC SDE. Vector also provides a tailored Service Desk Express migration … Continue reading BMC Service Desk Express migration service
Have you heard of SIAM, or Service Integration & Management? It is becoming increasingly adopted by organizations to help simplify supplier management. So, what exactly does SIAM involve? To put it simply, SIAM is the process of integrating the management of multiple suppliers and business services under one single organization and its requirements. This means … Continue reading What is SIAM (Service Integration & Management)?
There are many choices these days when it comes to IT support, and the deployment model varies from organization to organization. Some choose to install software on-premise, while others opt for cloud-based or SaaS deployment. Vector offers solutions such as HelpDesk and ServiceManager that can be deployed both on-premise and in the cloud. Cloud-based deployment … Continue reading Trends in Help Desk Technology
It was recently my pleasure to participate in a webinar hosted by one of our North American partners, KOHO Software. I would like to thank KOHO for organising the event (linked below), in which a selection of top IT service and asset management vendors each had a short time to position their solutions to an … Continue reading Webinar recording – ITSM and ITAM Process Glue
IT Asset and Service Management – conflicting objectives? IT Asset Management and IT Service Management continue to exist as independent disciplines, serving different objectives and occasionally coming into conflict as a result. With asset management under pressure to reduce costs, and service management under pressure to maximize service availability, perhaps some tensions are inevitable. That … Continue reading ‘ITASM’ – long overdue…..
Change and License Management increase the RoI of IT Asset Management For a long time, the slowly maturing market for IT asset management focussed on the breadth and accuracy of the asset data collected. This was a significant challenge in itself, with lack of standardization in how assets were defined and represented; even today we … Continue reading IT Asset Management gets more pro-active