IT managers and workers should take advantage of automated tasks, as they are often busy with numerous responsibilities throughout their day to day work. Many systems are now available that boast automation in software requesting, deployment, and provisioning. Here are our top five tasks that should be automated to improve the quality and time spent … Continue reading Top 5 IT Tasks to Automate
It was recently my pleasure to participate in a webinar hosted by one of our North American partners, KOHO Software. I would like to thank KOHO for organising the event (linked below), in which a selection of top IT service and asset management vendors each had a short time to position their solutions to an … Continue reading Webinar recording – ITSM and ITAM Process Glue
Software Asset Management Managing the licensing and maintenance of an organization’s software is a thankless and usually lonely task. Who would want to be sandwiched between the user community that wants instant access to any app it thinks it needs, software vendors out to maximize revenues, and the CFO’s focus on year-on-year cost reduction? With … Continue reading Applying BPM methods in Software Asset Governance
IT Asset Management and IT Asset Lifecycle In February I reported on a request from a potential IT Asset Management customer to expand our excellent but conventional ITAM technology to include full Asset Lifecycle capability. In our perception, if it is to be pro-active, and provide more than just a static database for recording asset … Continue reading An IT Asset Ecosystem: update
IT Asset and Service Management – conflicting objectives? IT Asset Management and IT Service Management continue to exist as independent disciplines, serving different objectives and occasionally coming into conflict as a result. With asset management under pressure to reduce costs, and service management under pressure to maximize service availability, perhaps some tensions are inevitable. That … Continue reading ‘ITASM’ – long overdue…..
Some organizations tolerate siloed elements of infrastructure management if they can see that individual silos are performing well. So the additional benefits that could accrue from creating connections are sacrificed to avoid disturbing the smooth running operations in each silo. Breaching or tearing down the silo walls will only happen with leadership, from someone not … Continue reading An IT Asset Ecosystem: customer vision
Software Inventory – still a core requirement Until recently, optimizing software licensing and maintenance costs started with collection of a robust inventory of application installations across the network. Configuration lockdown provided some safeguard against individuals using their company credit card to download their preferred applications but is hard to administer except perhaps as a by-product … Continue reading Cloud services and software asset management
Change and License Management increase the RoI of IT Asset Management For a long time, the slowly maturing market for IT asset management focussed on the breadth and accuracy of the asset data collected. This was a significant challenge in itself, with lack of standardization in how assets were defined and represented; even today we … Continue reading IT Asset Management gets more pro-active
ITAM/ITSM opportunities for integration – right now We have talked before today about the broader opportunities for exploiting the data held in an IT asset management database. We have also talked about the integration of a help desk with other very separate systems such as customer information held on Great Plains, and such as incoming … Continue reading ITAM/ITSM in the cloud? watch out for integration challenges
Help desk software – powerful business process automation? In the last six months, some of our more forward looking customers have begun to exploit their Vector HelpDesk implementations in new ways, totally outside their original scope. Our foundation Issue Tracker architecture is configured with ‘Project Templates’ which contain the workflows, notifications, tabbed views, etc, which … Continue reading Your IT help desk – a business process trailblazer?