CMDB
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ITAM – basis for effective and pro-active control
Posted by CB on September 15th, 2010IT Asset Management – foundation for action Vector’s quarterly strategy review was held in our Montreal office over the second half of last week and Saturday, and at a lodge hotel out in the country on Sunday until we had to head for the airport. As usual, we considered short term needs, medium term objectives, … Continue reading ITAM – basis for effective and pro-active control
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Asset Data and HelpDesk Integration (should be simple)
Posted by CB on March 25th, 2008I heard last week that we have recently had several customers comment on the importance of being able to view asset configuration and software inventory information directly from inside the HelpDesk support analyst UI. Although this has been a standard feature of the Service Manager Pro solution for two years or more, it led me … Continue reading Asset Data and HelpDesk Integration (should be simple)
