IT Asset Management
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When do spreadsheets run out of steam for ITAM?
Posted by CB on January 26th, 2011IT Asset Discovery – great start in ITAM – but only a start Organizations adopt IT asset management disciplines for a wide variety of reasons, at different rates of maturity, and at different stages of the organization’s growth. The term IT asset management is used to refer to a broad spectrum of capability and achievement. Basic, … Continue reading When do spreadsheets run out of steam for ITAM?
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Software Asset Management and Fiscal Responsibility
Posted by CB on January 12th, 2011With Microsoft Enterprise agreements easily costing hundreds of thousands or millions of dollars / pounds / euros, it continues to sadden me that organizations will sign up without having any significant level of information regarding the Microsoft products that they have installed and actually use. When a 90 day Microsoft product usage survey to establish … Continue reading Software Asset Management and Fiscal Responsibility
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Snowbound – the joys of a remote worker
Posted by CB on December 22nd, 2010We don’t get much snow here, so now that there’s a good covering, the road from my rural home here and the local road network generally are not where you want to be. The heater is on, and from the relative comfort of my home office I have a great view of the pristine snow … Continue reading Snowbound – the joys of a remote worker
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ISO 19770-1 : your chance to contribute
Posted by CB on December 8th, 2010Software Asset Management standard to be re-structured I first referred visitors to this blog to ISO 19770-1 in a post in March 2010, and a technical briefing note generated around the same time. ISO 19770-1 sets out processes which would be implemented by an organization pursuing Software Asset Management. The twenty seven processes outlined in … Continue reading ISO 19770-1 : your chance to contribute
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ITAM / ITSM / SAM / … – another acronym in time for Christmas?
Posted by CB on December 3rd, 2010ITAM+ITSM = ?? This blog usually takes its subject matter seriously, but with the UK (where I’m based) gripped in the coldest and snowiest start to winter on record, you will excuse me for appearing lighthearted in the title to this post. Sometimes, a theme can suddenly become popular in our industry, and in the … Continue reading ITAM / ITSM / SAM / … – another acronym in time for Christmas?
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Help Desk analysts – valued for their views?
Posted by CB on December 1st, 2010Helpdesk and ITAM tools – measuring effectiveness We talk a lot about using surveys to gauge customer satisfaction with the service provided by the IT support help desk. What we don’t talk about so much is how we involve the analysts in assessing the effectiveness of the tools that we provide them with. A post on this blog a … Continue reading Help Desk analysts – valued for their views?
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ITAM/ITSM in the cloud? watch out for integration challenges
Posted by CB on November 25th, 2010ITAM/ITSM opportunities for integration – right now We have talked before today about the broader opportunities for exploiting the data held in an IT asset management database. We have also talked about the integration of a help desk with other very separate systems such as customer information held on Great Plains, and such as incoming … Continue reading ITAM/ITSM in the cloud? watch out for integration challenges
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The help desk contribution to asset lifecycle management
Posted by CB on November 22nd, 2010ITSM and ITAM – why so separated? While some organizations are still struggling on with spreadsheets and clipboards, others have the vision to apply effort to continuously evolving their ITSM / ITAM processes. With each area of activity supported by its trade organizations, annual trade shows and conferences, I sometimes think we may be missing … Continue reading The help desk contribution to asset lifecycle management
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License Compliance not going away as significant risk issue
Posted by CB on November 12th, 2010Software License Compliance – a risk not worth taking? In a recent press release on the Business Software Alliance’s Web site, the BSA’s UK-based Michala Wardell reminds anyone listening that not paying attention to compliance can results in penal costs that far outstrip the nominal cost of the software in question. The offending Scotland based organization … Continue reading License Compliance not going away as significant risk issue
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The breadth of opportunity for RoI in IT Asset Management
Posted by CB on October 11th, 2010IT Asset Management – multiple areas of RoI The commonly cited and generalized reasons for making the effort with ITAM are reducing risk and reducing cost. Less often quoted, but equally valid, is an increase in user productivity. In a short white paper that you’re welcome to download (no registration required), we set out in … Continue reading The breadth of opportunity for RoI in IT Asset Management
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