IT Helpdesk software and first call resolution First call resolution is a key target for an IT help desk. Productivity is maximized for both the end-user and for the support team. Personal skills and support team attitudes play a big part in the course of an issue’s resolution, but skill levels vary and every team … Continue reading Maximizing First Call Issue Resolution on an IT HelpDesk
Many of our customers are becoming more pro-active in the management of their software assets, driven by the twin concerns of shelf-ware and escalating vendor audit activity. No two organizations take precisely the same approach to the topic. Those just emerging from an expensive audit cycle are looking primarily to ensure that a repeat event will not be so … Continue reading Software License Compliance and ISO 19770-1
‘Software Development Times’ is not a journal I normally read, but I was fortunate to be alerted to this article which provides more useful contribution to the debate and increasing awareness of the pressures for licensing options from software vendors. The article contains some useful information from IDC’s Amy Konary (follow her on Twitter at @mizkonary) about specific instances of the financial impact for organizations moving … Continue reading The drive for software licensing flexibility
I’ve just read through an article on this topic posted today by Tony Lock of Freeform Dynamics. It does a good job of highlighting areas that need to be considered by anyone already involved in, or contemplating, moving ahead with either server or desktop virtualization. In particular he points to the ease with which VMs … Continue reading Software Licensing and Virtualization
In a new blog post , Randy Littleson, a Senior VP at Flexera (Accresso Software until renamed a few weeks ago) refers to survey findings around the growth of usage-based licensing. There are some interesting figures in here, such as the very low percentage of organizations that have robust application usage measurement tools in place. … Continue reading Usage-based licensing survey
Just a quick note to encourage anyone who has had an unfortunate experience with a software license compliance audit in the last two years to complete the online survey posted by Forrester. They promise to share their results, which will include measures taken to deal with out-of-compliance situations. I hope they’ll make it available to a larger … Continue reading Forrester Survey on Software License Audits
It’s been my pleasure today to be talking with Jeff Gordon who runs a Web site dedicated to helping organizations understand the licenses to the software that they use, and encouraging them to take a more pro-active stance in negotiating with their software suppliers. I must be nuts to be publicising this, because the thought of … Continue reading Licensing: a nightmare for customers only?
One of the analysts who I have an alert set for has today issued a research note looking at the increasing acceptance of IT Asset Management in the corporate market. This is great news for ITAM vendors like us, but it does leave me very puzzled as to why it has taken so long. At … Continue reading IT Asset Management now mainstream says Gartner
Vector is delighted to have been invited to give a seminar presentation at this month’s conference of the IT Financial Manager’s Association, being held in Charleston, SC, July 13th – 17th. Kevin Kiley, our VP Sales and Business Development, will be talking about leveraging RFID’s real-time location tracking capability as part of a comprehensive IT … Continue reading Vector at ITFMA Conference: RFID in Asset Management
I found this thread this morning, started by Uttam Kumar at KPMG in India. The thread takes the lid off the situations Uttam regularly uncovers, with very variable attention given the demands of full software asset management. One contributor to the thread talks about the realities of achieving comprehensive software identification, and the importance of … Continue reading Very useful thread on realities and challenges of SAM