Software Asset Management Managing the licensing and maintenance of an organization’s software is a thankless and usually lonely task. Who would want to be sandwiched between the user community that wants instant access to any app it thinks it needs, software vendors out to maximize revenues, and the CFO’s focus on year-on-year cost reduction? With … Continue reading Applying BPM methods in Software Asset Governance
IT Asset and Service Management – conflicting objectives? IT Asset Management and IT Service Management continue to exist as independent disciplines, serving different objectives and occasionally coming into conflict as a result. With asset management under pressure to reduce costs, and service management under pressure to maximize service availability, perhaps some tensions are inevitable. That … Continue reading ‘ITASM’ – long overdue…..
Help desk software – powerful business process automation? In the last six months, some of our more forward looking customers have begun to exploit their Vector HelpDesk implementations in new ways, totally outside their original scope. Our foundation Issue Tracker architecture is configured with ‘Project Templates’ which contain the workflows, notifications, tabbed views, etc, which … Continue reading Your IT help desk – a business process trailblazer?
Just a quick note to encourage anyone who has had an unfortunate experience with a software license compliance audit in the last two years to complete the online survey posted by Forrester. They promise to share their results, which will include measures taken to deal with out-of-compliance situations. I hope they’ll make it available to a larger … Continue reading Forrester Survey on Software License Audits
It’s been my pleasure today to be talking with Jeff Gordon who runs a Web site dedicated to helping organizations understand the licenses to the software that they use, and encouraging them to take a more pro-active stance in negotiating with their software suppliers. I must be nuts to be publicising this, because the thought of … Continue reading Licensing: a nightmare for customers only?
I found this thread this morning, started by Uttam Kumar at KPMG in India. The thread takes the lid off the situations Uttam regularly uncovers, with very variable attention given the demands of full software asset management. One contributor to the thread talks about the realities of achieving comprehensive software identification, and the importance of … Continue reading Very useful thread on realities and challenges of SAM
So, here we are again, this time with 75,000 customers’ details out there somewhere. Could it have been prevented? If RFID tags had been attached, would the laptops have conveniently been taken past a sensor station – or did they leave through a point of forced entry anyway? What is particularly interesting here is the decision process … Continue reading What do you do when you have just lost 75,000 customer details?