Change and License Management increase the RoI of IT Asset Management For a long time, the slowly maturing market for IT asset management focussed on the breadth and accuracy of the asset data collected. This was a significant challenge in itself, with lack of standardization in how assets were defined and represented; even today we … Continue reading IT Asset Management gets more pro-active
IT infrastructure management. . . We have often asked questions on this blog about the sequence in which the components of IT infrastructure management get assembled. For example, whether the IT asset database comes first, whether license or change management is the next essential item. These questions reflect what we find in our customer base, … Continue reading Business Process Management: foundation for IT infrastructure management
We are often struck by the gulf that exists in most organizations between reality and the idealized picture of totally integrated infrastructure management, in which Change Management, Service Management, Incident and Problem Management and IT Asset Management all tie neatly together. Underfunding, short horizons for planning, rapid organic growth forced by merger or acquisition, and … Continue reading Joined up infrastructure management
ITAM+ITSM = ?? This blog usually takes its subject matter seriously, but with the UK (where I’m based) gripped in the coldest and snowiest start to winter on record, you will excuse me for appearing lighthearted in the title to this post. Sometimes, a theme can suddenly become popular in our industry, and in the … Continue reading ITAM / ITSM / SAM / … – another acronym in time for Christmas?