It was recently my pleasure to participate in a webinar hosted by one of our North American partners, KOHO Software. I would like to thank KOHO for organising the event (linked below), in which a selection of top IT service and asset management vendors each had a short time to position their solutions to an … Continue reading Webinar recording – ITSM and ITAM Process Glue
Today’s slim-line IT management teams need to be aware of the benefits that will accrue from adopting a strategy of pro-active software asset optimization. Further, the concepts outlined here are as valid for cloud services and mobile apps, as for conventional on-premise packages. Step 1: Asset Inventory Executing a full hardware and software inventory collection … Continue reading Software Asset Optimization: Fast Track to Benefits
IT Asset Management and IT Asset Lifecycle In February I reported on a request from a potential IT Asset Management customer to expand our excellent but conventional ITAM technology to include full Asset Lifecycle capability. In our perception, if it is to be pro-active, and provide more than just a static database for recording asset … Continue reading An IT Asset Ecosystem: update
IT Asset and Service Management – conflicting objectives? IT Asset Management and IT Service Management continue to exist as independent disciplines, serving different objectives and occasionally coming into conflict as a result. With asset management under pressure to reduce costs, and service management under pressure to maximize service availability, perhaps some tensions are inevitable. That … Continue reading ‘ITASM’ – long overdue…..
Some organizations tolerate siloed elements of infrastructure management if they can see that individual silos are performing well. So the additional benefits that could accrue from creating connections are sacrificed to avoid disturbing the smooth running operations in each silo. Breaching or tearing down the silo walls will only happen with leadership, from someone not … Continue reading An IT Asset Ecosystem: customer vision
Quantifying IT resource needs Many organizations deal with the challenge of software license provision by over-purchasing relative to need. Many organizations have poor visibility of how many licenses are needed for any given application, and in some cases simply purchase a copy for every user in Active Directory. In considering the amount of money that … Continue reading IT Asset Management – a matter of Governance?
IT Asset Data – natural for SQL tables The decision to publish the format of the database of our former IT asset management product Asset Manager Pro was taken many years ago at the inception of the software. Reasons at the time were a mixture of ethical, practical and marketing. – Ethical because we felt it … Continue reading Customer benefits of an open format IT asset database
The Software Asset Optimization Challenge Application software licensing and maintenance costs are a significant component of an IT budget, but few organizations take an adequately structured and informed approach to minimizing the expense. In our experience this is because the challenge spans multiple departments, each of which has its own priorities. For a procurement department … Continue reading Who takes ownership of Software Asset Optimization?
Software Distribution Software Distribution is one of those unglamorous but utterly essential items in the SysAdmin’s toolbox. It’s never talked about unless it screws up. We visited one of our larger UK customers recently, where Asset Manager Pro has been teamed up with the Software Distribution module. It was a little after half-way through November, … Continue reading Software distribution keeps the lights on
Software Asset Optimization: a matter of balance IT Provisioning is a bit like running a restaurant. IT users come and go, often unpredictably, with varying ICT needs. Employing the skills and tools necessary to respond to this a la carte demand for IT resource is expensive. If everyone was simply given the same set of … Continue reading IT Asset Optimization, too much like hard work?