IT Asset Management: best success with an agent or without? There was a period in the evolution of PC management products when agent software got something of a reputation for making work for the desktop system administrator. Whether it was agent conflicts, excessive memory footprints or CPU demands, or simply that it had to be … Continue reading Why go with an agent-based ITAM solution?
Software Asset Management: fundamentals for compliance Many organizations are grappling with the twin problems of adequately identifying the software they have installed, and correctly interpreting the usage entitlements defined in the pages and pages of software licenses they hold. New laptops and netbooks will often come pre-loaded with suites of utilities – some of them … Continue reading Pirated software: are you sure you are in the clear?
Software License Management for Compliance Organizations which have successfully tackled the challenges of accurate software inventory often turn their attentions to getting to grips with the wide range of license documents they hold. For compliance, the fundamental question at any point in time is – “Have we got enough documented entitlement to cover the number … Continue reading License Management: Static Recording is not enough
IT Helpdesk software and first call resolution First call resolution is a key target for an IT help desk. Productivity is maximized for both the end-user and for the support team. Personal skills and support team attitudes play a big part in the course of an issue’s resolution, but skill levels vary and every team … Continue reading Maximizing First Call Issue Resolution on an IT HelpDesk
Many of our customers are becoming more pro-active in the management of their software assets, driven by the twin concerns of shelf-ware and escalating vendor audit activity. No two organizations take precisely the same approach to the topic. Those just emerging from an expensive audit cycle are looking primarily to ensure that a repeat event will not be so … Continue reading Software License Compliance and ISO 19770-1
‘Software Development Times’ is not a journal I normally read, but I was fortunate to be alerted to this article which provides more useful contribution to the debate and increasing awareness of the pressures for licensing options from software vendors. The article contains some useful information from IDC’s Amy Konary (follow her on Twitter at @mizkonary) about specific instances of the financial impact for organizations moving … Continue reading The drive for software licensing flexibility
I’ve just read through an article on this topic posted today by Tony Lock of Freeform Dynamics. It does a good job of highlighting areas that need to be considered by anyone already involved in, or contemplating, moving ahead with either server or desktop virtualization. In particular he points to the ease with which VMs … Continue reading Software Licensing and Virtualization
I’ve been exploring a very informative article on IT Audit techniques by Robert E Davis. It dives into a level of sophistication around the choices of testing methodologies that I am naive in, so kept me occupied for more than the regulation one mug of coffee per blog read. It also gave me a link … Continue reading Software License Compliance – is it part of IT GRC?
In a new blog post , Randy Littleson, a Senior VP at Flexera (Accresso Software until renamed a few weeks ago) refers to survey findings around the growth of usage-based licensing. There are some interesting figures in here, such as the very low percentage of organizations that have robust application usage measurement tools in place. … Continue reading Usage-based licensing survey
It’s been my pleasure today to be talking with Jeff Gordon who runs a Web site dedicated to helping organizations understand the licenses to the software that they use, and encouraging them to take a more pro-active stance in negotiating with their software suppliers. I must be nuts to be publicising this, because the thought of … Continue reading Licensing: a nightmare for customers only?