IT Help Desk & Service Management Solutions

The solutions on this group are focussed on the provision of effective infrastructure and end-user support. The solutions target the identification, management and resolution of incidents and problems whether user related or system related. Vector’s service management solutions have for a long time provided a high level of ITIL-oriented capability.

Service Manager Pro

Vector’s Service Manager Pro combines ITIL-oriented Incident, Problem and Change Management with remote control, CMDB, Service Catalog, Software Inventory, Software Usage Measurement and License Management in one integrated Web-based console. Service Manager Pro suits organizations looking for advanced infrastructure management. Learn more


Vector ITSM is a one-price package that matches a more narrowly focussed set of IT Service Management needs for SME/SMBs – specifically for up to 150 supported IT users. ITIL-oriented Incident, Problem and Change Management are combined with CMDB, Service Catalog and Software Inventory. Learn more


Vector’s HelpDesk is a scalable, ITIL-oriented, Web-based issue tracking system for IT end-user support, including Incident escalation, Problem resolution and Change implementation . It features powerful email integration, SLA support, knowledgebase, team-working, self-help and issue resolution audit-trail.Learn more

PC-Duo Remote Control

Vector’s famous PC-Duo™ provides fast and reliable PC-PC remote control and remote access over LAN/WAN and internet connections. Security and configuration settings, session recordings and activity logs are centrally managed in PC-Duo Enterprise while PC-Duo Express provides lower cost peer-to-peer connection for smaller LAN/WAN-based installations. With v12.1, PC-Duo added Web-based functionality to support the ‘control from anywhere’ needs of mobile support analysts. Learn more

Change Manager Pro

Frequent configuration change is a feature of any growing and dynamic organization and must be tightly managed if disruption is to be avoided. Vector’s Change Manager Pro ensures all stakeholders in the change processes are involved in following rigorous change management processes. Change Manager Pro integrates with the Asset Manager Pro database to help regulate changes in desktop configuration and application detail. Learn more

IT Help Desk & Service Management Solution Group: Components Matrix

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Software Asset Management

IT Asset Management

IT Service Management

PC Remote Control