We were recently reviewing our investment options for our next business year. Having been lean enough to come through the crunch much better than many of our larger competitors, the discussion was proceeding along the lines of how to balance new spending on expanded development resource and expanded marketing and lead generation. Another option arose, … Continue reading Use the help desk to focus investment into your customers
I was privileged to spend time yesterday with a long-standing account of some significance. Over the last year they have been through massive upheaval with corporate restructuring, and only now is the enterprise architecture team able to see some scope for pro-active, evolutionary change over the coming eighteen months. Being an organization of some size, … Continue reading Pundits v Pragmatists: choices in revitalising an enterprise architecture
IT help desks – opportunities for specialization Your IT help desk needs to meet all its SLAs, and excel in user feedback surveys, at the lowest possible staffing level. In the small to medium size organization, that probably means recruiting great quality support staff, all capable of dealing with any problems that the user community … Continue reading What-if? modelling on the HelpDesk
IT Asset Discovery – great start in ITAM – but only a start Organizations adopt IT asset management disciplines for a wide variety of reasons, at different rates of maturity, and at different stages of the organization’s growth. The term IT asset management is used to refer to a broad spectrum of capability and achievement. Basic, … Continue reading When do spreadsheets run out of steam for ITAM?
With Microsoft Enterprise agreements easily costing hundreds of thousands or millions of dollars / pounds / euros, it continues to sadden me that organizations will sign up without having any significant level of information regarding the Microsoft products that they have installed and actually use. When a 90 day Microsoft product usage survey to establish … Continue reading Software Asset Management and Fiscal Responsibility
Very rarely do we talk directly about Vector products on this blog, but I am keen to take every opportunity to let the global customer base for PC-Duo know that this product has been fully Windows 7 compatible since the version 11.6 release earlier this year. We took a while bringing this to market; there … Continue reading PC-Duo remote control for Windows 7
We don’t get much snow here, so now that there’s a good covering, the road from my rural home here and the local road network generally are not where you want to be. The heater is on, and from the relative comfort of my home office I have a great view of the pristine snow … Continue reading Snowbound – the joys of a remote worker
A new study has found that the UK now has the highest incidence in Europe of overweight people, through poor diet and lack of exercise. With so many clear advantages to eating healthily, it’s a mystery that the message still doesn’t get through and that we don’t see more people deciding to do something about … Continue reading Software Asset Management and Healthy Eating
Vector’s international installed base ranges from 2 PC/Server instances of remote control technology to multi-campus IT asset and service management instances in the 10,000 PC+ range. In plotting a development course we look at the challenges our customers face and the investment options open to them. It appears they all face exponential growth of problems to solve, demands to meet, and … Continue reading Is there a Moore’s law for software?
Software Asset Management standard to be re-structured I first referred visitors to this blog to ISO 19770-1 in a post in March 2010, and a technical briefing note generated around the same time. ISO 19770-1 sets out processes which would be implemented by an organization pursuing Software Asset Management. The twenty seven processes outlined in … Continue reading ISO 19770-1 : your chance to contribute
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