IT infrastructure management. . . We have often asked questions on this blog about the sequence in which the components of IT infrastructure management get assembled. For example, whether the IT asset database comes first, whether license or change management is the next essential item. These questions reflect what we find in our customer base, … Continue reading Business Process Management: foundation for IT infrastructure management
We are often struck by the gulf that exists in most organizations between reality and the idealized picture of totally integrated infrastructure management, in which Change Management, Service Management, Incident and Problem Management and IT Asset Management all tie neatly together. Underfunding, short horizons for planning, rapid organic growth forced by merger or acquisition, and … Continue reading Joined up infrastructure management
By chance I read an article today in an engineering design journal (long story….) summarising changes to the licensing of Autodesk software. I’ve been to their Web site and there’s nothing highlighted that the casual visitor would notice, so I’m going to quote verbatim from what I read today in Professional Engineering. They quote from Stephen Hooper, … Continue reading Huge changes coming to Autodesk licensing
Can Software Asset Management really deliver dramatic RoI? My guess is that a headline such as that will raise a lot of eyebrows and sceptical muttering, but it’s recently been illustrated very clearly just how possible this is. Many organizations have IT asset operations teams that work miracles every day with tight staffing levels to … Continue reading When SAM offers RoI over 1,000% (yes, really)
We were recently reviewing our investment options for our next business year. Having been lean enough to come through the crunch much better than many of our larger competitors, the discussion was proceeding along the lines of how to balance new spending on expanded development resource and expanded marketing and lead generation. Another option arose, … Continue reading Use the help desk to focus investment into your customers
I was privileged to spend time yesterday with a long-standing account of some significance. Over the last year they have been through massive upheaval with corporate restructuring, and only now is the enterprise architecture team able to see some scope for pro-active, evolutionary change over the coming eighteen months. Being an organization of some size, … Continue reading Pundits v Pragmatists: choices in revitalising an enterprise architecture
IT help desks – opportunities for specialization Your IT help desk needs to meet all its SLAs, and excel in user feedback surveys, at the lowest possible staffing level. In the small to medium size organization, that probably means recruiting great quality support staff, all capable of dealing with any problems that the user community … Continue reading What-if? modelling on the HelpDesk
IT Asset Discovery – great start in ITAM – but only a start Organizations adopt IT asset management disciplines for a wide variety of reasons, at different rates of maturity, and at different stages of the organization’s growth. The term IT asset management is used to refer to a broad spectrum of capability and achievement. Basic, … Continue reading When do spreadsheets run out of steam for ITAM?
With Microsoft Enterprise agreements easily costing hundreds of thousands or millions of dollars / pounds / euros, it continues to sadden me that organizations will sign up without having any significant level of information regarding the Microsoft products that they have installed and actually use. When a 90 day Microsoft product usage survey to establish … Continue reading Software Asset Management and Fiscal Responsibility
Very rarely do we talk directly about Vector products on this blog, but I am keen to take every opportunity to let the global customer base for PC-Duo know that this product has been fully Windows 7 compatible since the version 11.6 release earlier this year. We took a while bringing this to market; there … Continue reading PC-Duo remote control for Windows 7
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