BMC has moved Service Desk Express (previously known as Magic) to “Limited Support” and it will no longer be supported after December 31, 2017. Thankfully, Vizor from Vector is a great solution for SDE customers who are looking for an affordable, easy-to-use alternative to BMC SDE. Vector also provides a tailored Service Desk Express migration service to transition SDE customers to Vizor, which includes all your data and custom fields.
So, what exactly is Vizor?
Vizor includes all of the features found in BMC SDE / Magic, like incident & problem management and asset management & discovery. In addition, Vizor offers sophisticated software asset management, plus automation of common IT tasks.[cincopa AEDAqR9qdjg5]
Vizor offers a complete and customizable helpdesk issue tracking and IT asset management solution, for delivering full IT management and support. To those who are faced with BMC SDE migration, Vizor provides a customizable solution that has all the benefits of a helpdesk system, plus full IT asset and software management functionality. The system gives your firm a complete framework for IT support, including incident and problem management, change management, and other complementary solutions to fit your specific needs. Vizor supports ITIL best practices, and is available on-premise or hosted in SaaS mode, providing flexible options for you to choose from. As well, the built-in knowledgebase combined with the end user self-service portal reduces workload and improves problem solving. Hardware and software service requests are simplified, while incident logging and ticket tracking help you to improve your overall IT service level. On top of all that, the system offers discovery, lifecycle management, automated user provisioning, and powerful dashboards and reports, to ensure you get the most comprehensive IT management system to suit your needs. All of these features come at a great price and Vizor can be up and running quickly and easily after BMC migration, making it an exceptional choice for those migrating from BMC SDE.
Vizor is available in the cloud or as a download for use on premise, simply click the links below start a free trial.
Find out why Vizor is the ideal BMC SDE Magic replacement in less than 90 seconds