Vector HelpDesk 4.0 Available July 2005

Duluth, Georgia and Tamworth, Staffordshire, UK - 30th June, 2005

The latest version of Vector HelpDesk features directory services integration and Microsoft Exchange e-mail submission

Vector Networks (, a provider of flexible, modular solutions that help businesses optimize and control security, compliance and asset management while lowering overall operating expenses, today announced the upcoming release of PC-Duo Enterprise HelpDesk 4.0 on July 7th, 2005. HelpDesk 4.0 includes significant enhancements such as Directory Services integration (LDAP/Active Directory and Native Windows Security) and Microsoft Exchange e-mail submission, to improve the help desk’s ability to track and manage queries submitted via e-mail.

HelpDesk 4.0’s Directory Services integration provides seamless user authentication from a central repository using Lightweight Directory Access Protocol (LDAP) and Native Windows Security. LDAP platforms supported include Microsoft Active Directory Service. Organizations can conveniently use the same Active Directory logon for PCDE HelpDesk and LDAP/Active Directory Wizards facilitate setup and maintenance. Native Windows Security integration leverages existing Windows NT local and domain users and groups for centralized logon authentication.

HelpDesk 4.0’s other key enhancement, the Exchange Server integration, automatically converts e-mails sent to the help desk from end-users into PCDE issues. With e-mail submission, the help desk can manage, query, and track all issues submitted via e-mail. A graphical interface allows IT departments to set up and configure integration parameters—including mapping of e-mail fields to the issue fields and default values for issue fields.

“Vector Network’s Vector HelpDesk 4.0, a module of our award-winning PC-Duo Enterprise suite, provides our help desk customers with the integration and capabilities that will increase their productivity and provide process efficiencies,” said Colin Bartram, Managing Director. “These improvements are part of our commitment to continuous innovation with this and our other PC-Duo Enterprise modules to meet the ever-changing needs of our IT and business customers.”

About PC-Duo Enterprise HelpDesk

Vector Network’s PC-Duo Enterprise is a modular desktop management suite allowing IT organizations the flexibility to purchase and implement functional modules as required. The suite is scalable and can be used out-of-the-box with minimal configuration and no costly consulting services. PC-Duo Enterprise’s modules include Inventory Management, Software Metering, Software Distribution, Diagnostics, Remote Control and web-based Help Desk Issue Tracking modules. There are 39 different combinations of modular architecture available to meet the specific needs of Vector Networks’ IT and business users.

About Vector Networks

Vector Networks Group specialises in the development and marketing of Windows-based desktop management software for the enterprise market. Through Vector’s ever-increasing reseller channel and direct sales, the company services customers in over 40 countries with software installed on over 3.5 million PCs.

For a free 30-day evaluation copy of Vector HelpDesk v4 visit

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Janice Rosen Bedsole

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