FOR IMMEDIATE RELEASE
VIZOR Improves IT Team Efficiency
New service desk features help IT Managers save time and manage resources
August 6th, 2019 (Atlanta, Georgia) – Vector Networks today announced new features that increase efficiency for Service Desk teams in VIZOR. The ITIL certified solution now includes round-robin ticket assignment, auto-close helpdesk tickets, maximum request per day, blackout dates and a wallboard mode.
Helpdesk incidents can now be automatically assigned to members of the ServiceDesk team on a round-robin basis. Tickets in VIZOR can also be automatically closed after a certain period. These features minimize the administrative effort for service desk managers.
“Efficiency is not only how fast you can close a ticket,” said Dean Bates, Marketing Director at VIZOR, “We’re pleased to introduce a suite of new features specifically aimed at improving the overall efficiency of IT teams while supporting ITIL best practices.”
Other notable features include improved usability like color coding and flagging Priority incidents or Escalations and a new alert that informs technicians when a user responded to an incident.
For a full list of all the new features in VIZOR, click here.
For more information about VIZOR, email firstname.lastname@example.org
About VIZOR: VIZOR (www.vizor.cloud) is an IT Asset Management solution with an integrated Service Desk. The IT Management solution stands out with its unique Software License Management features and affordability. Developed by Vector Networks, the innovative solution has won the Vendor Landscape Award in 2017, got PINK certified in 2019, and is now being resold internationally and translated into several other languages.
About Vector Networks: Vector Networks (www.vector-networks.com) is an IT software developer and distributor helping organizations around the world for over 25 years. With a focus on customers and innovation, Vector Networks has won awards for their new flagship product VIZOR that was only launched in 2017. Today, Vector Networks continues to innovate in the IT Asset Management, and Service Desk landscapes as they are dedicated to improving organizations through IT.