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Vector Issue Tracker 7: connecting siloed business processes

November 24th, 2013 — Atlanta, Montreal, and Birmingham (UK) — Vector Networks announces v7 of its flagship Issue Tracker Business Process Management platform.

Vector's Issue Tracker has since 2003 established a position as a flexible, Web-based, SLA-oriented Business Process Management package. Issue Tracker is an optimal and cost-effective solution for the mid-size enterprise market. With near zero customer churn, long-term users range from single analyst help desks to government agencies with hundreds of concurrent analyst licenses. With the announcement today of version 7, Vector builds on the strengths of Issue Tracker and delivers a comprehensive, integrated Business Process and Change Management platform with a library of templates for popular applications.

Issue Tracker 7 expands the proven workflow capabilities of Issue Tracker with a new layer of cross-application integration. This enables customers to not only optimize a wide range of business IT processes as before, but also now to make new workflow connections between processes and to provide analytics that draw data from multiple business processes. Customer relationships, fault remediation, internal audit and governance, staff performance and development – these functions can now be supported by connections instead of having to exist standalone.

Erick Yanez, Vector’s CEO, remarks – "Our ability to host multiple business process management and automation projects on a single workflow platform gives organizations a new opportunity to innovate in their business practices at low cost. One set of design tools supports generation of all the user interfaces, data structures and workflows needed for whatever business processes the organization targets."

"And we are particularly interested in positioning the Change Management function as central to supporting organizations' implementation of new and improved processes. Changes that are not adequately planned and controlled can be disruptive and de-motivating for the affected staff. By contrast, change that is achieved smoothly and clearly yielding benefit will encourage staff to contribute their own suggestions for improving the organization’s performance."

About Vector Networks

Based in Atlanta, Vector Networks specializes in solutions for business process automation and change management. Specialist templates are available for use in IT service management. With development based in Montreal and a highly mobile sales and support team, the company understands the needs and challenges of multi-site organizations. Vector solutions have been installed and supported in over 20 countries since the company’s formation twenty two years ago. Its PC-Duo® brand is synonymous with high-quality enterprise-grade PC remote control. The company has recently established a leading presence in the emerging market for Provisioning Lifecycle Management with its Connect branded product range.

For further information, visit www.vector-networks.com, or contact the company at solutions@vector-networks.com.

Media Contact:
Elyse Fox
Efox@vector-networks.com
Phone: +1 678 391 3760