Mail Settings

In order for the HelpDesk E-mail Integration to process incoming and outgoing e-mails, several Mail Settings must be configured in HelpDesk.

 Mail Settings.jpg

To configure the Mail Settings:

Log on to HelpDesk Web Admin. Click the E-mail tab and the Mail Settings section.

Fill in the Outgoing E-mail Settings. These settings are used when sending e-mails.

Click Test to ensure HelpDesk is able to connect to the SMTP server using the settings you provided.

 

Option

Description

Hostname

The hostname or IP address of the SMTP server. For example: smtp.mycompany.com

Port

The port through which the SMTP server communicates. The default SMTP server port is 25.

Logon

The logon account used to gain access to the SMTP server. Use this only if your SMTP server requires authentication.

Password

The password for logging into the SMTP server. Use this only if your SMTP server requires authentication.

Request Read Receipt

Read receipts will appear in the conversation, confirming that the recipient has read the message. Note, however, that some recipients may choose to never send read receipts.

Send Automatic E-mail Notifications From

Name of the sender for SMTP e-mail. Some SMTP mail servers require the sender to be a valid e-mail address.Supported Formats: "Notification Service" <notificationservice@yourcompany.com> notificationservice@yourcompany.com

Send Automatic E-mail Notifications Every

Send e-mail notifications at the specified interval (in minutes).

Maximum Retries

The maximum number of retries for e-mail notifications. Once surpassed, the e-mail will be sent to the address specified in the Send Failed Outgoing E-mails To.

Send Failed Outgoing E-mails To

If the Maximum Retries is surpassed, the e-mail will be sent to this address. If there is no address specified, the e-mail service will continue trying to send to the original recipient.

 

 

Fill in the Incoming E-mail Settings. These settings are used when receiving e-mails, together with the Account, Server and Logon Information specified in the defined Mail Integrations. [Link here to Mail Integration content]

 

Option

Description

Check Server For New Mail Every

Check for new incoming e-mails at the specified interval (in minutes).