Service Types

A service type identifies a type of service delivered by the help desk to help desk customers. The Service Type (for example, software or hardware) is set when an issue is submitted.

Vector HelpDesk includes default workflow rules that base the Problem Area on the Service Type.

To edit the list of service types:

1    In HelpDesk Web Admin, click the SLA tab.

2    In the Project list, click a project.

Each project has its own list of service types.

3    In the Choice List list, click SLA Service Types.

4    Edit the service types:

    Click graphics/iNew.png to create a new service type.

    To delete a service type, click the service type and then click graphics/delete2On.gif.

    To rename a service type, click the service type and then click graphics/rename2On.gif.

    To reorder the list, click a service type and then use graphics/downOn.gif and graphics/upOn.gif to move the service type.