Web View E-mail Options

The Web view E-mail Options affect all e-mails created from the Web views, be it from the E-mail toolbar button, an issue’s E-mail Conversation or the E-mail Queue.

Two options are available to Web view users regarding e-mails:

The From address to be used when composing e-mails.

The requesting of read receipts.

By default, every user’s E-mail Options are:

From Address: their own e-mail address.

Read Receipts: requested.

To change your E-mail Options:

Log on to a Web view.

Click web view e-mail options1.png in the toolbar.

Click the E-mail tab to open it.

Perform the desired changes and click OK.

web view e-mail options2.png

The “From Address” E-mail Option

You have the option to use the e-mail address of your HelpDesk user account or any other e-mail address, when sending e-mails from Web views.

No matter what this option is set to, replies to e-mails coming from an E-mail Integration Account will always have the respective account’s e-mail address as their From address.

The “Read Receipts” E-mail Option

You have the option to request a read receipt for all the e-mails you send from any Web view.

Depending on the From address of your e-mails and the E-mail Integration configuration, these read receipts can be processed automatically by the E-mail Integration feature.

Note that read receipts can be recognized by their subjects starting with “Read:”.