Enabling Vector HelpDesk after Relocation

When the Relocation Wizard copies a Vector HelpDesk installation to a different computer, it automatically disables the original installation. However, you can re-enable the original installation if you want to continue using it, for example, when you to test an upgrade with live data, while continuing to use the original installation.

To enable Vector HelpDesk after a relocation:

Apply the following steps to the original Vector HelpDesk installation.

1    Reattach all SQL Server databases.

To prevent users from using old databases, the Relocation Wizard detaches all SQL Server databases.

Reattach the <project>_DAT databases and the USERS_MDB database using the .mdf or .ldf files in your HelpDeskServer folder.

2    Rename licenses.mdb.

Locate a file in the HelpDeskServer folder with a name that looks like Licenses.mdb_2004-06-18_20.23.21.bak. If there are several files like this, use the one with the most recent date in the name.

3    Allow users to log on.

    In the HelpDeskServer folder, open the file census.ini. Find the [SessionControl] section, and if Enabled=0, change it to Enabled=1.

    Start Vector Admin and click Tools > Integrity. Select the Remove Locks check box and click Start.

    In the CensusWebVD folder (by default, HelpDeskServer\CensusWeb\Views\CensusWebVD), locate a file with a name like Logon.asp_bck_logoff. If this file exists, delete the Logon.asp file and rename Logon.asp_bck_logoff to Logon.asp.

    In the CensusWebAdmin folder (by default, HelpDeskServer\CensusWeb\Views\CensusWebAdmin), locate a file with a name like Logon.htm_bck_logoff. If this file exists, delete the Logon.htm file and rename Logon.htm_bck_logoff to Logon.htm.

4    Restart the notification service.

If you use notifications, open Services and start the Mq Issue Agent service.

To open Services, click Start, click Control Panel, double-click Administrative Tools, and then double-click Services.