Service Level Reporting

Vector HelpDesk includes a set of service level reports to help you monitor and measure help desk performance against service level objectives,

To view a service level report:

1    In HelpDesk Web Admin, click the SLA tab.

2    In the project list, click a project.

3    In the Service Agreements section, click Reports. (If the Reports button is disabled, click a service agreement.)

4    In the Service Agreement Reports dialog, click the report you want to view, and then click OK, or double-click the report.

5    In the toolbar of the Crystal Reports viewer, click graphics/bPrintReport.gif to print the issue. Click graphics/bSaveReport.gif to save the report as PDF, Word, or Excel.