Customizing the Report Used to Print Issues
The report used to print issues is named Current Issue - Detailed. If you edit this report in the Report Editor (of HelpDesk Admin), the changes apply to all Web views of the project.
Each view has two versions this report:
rptListingGCurrent$Record$-$DetailedPortrait.rpt
rptListingGCurrent$Record$-$DetailedLandscape.rpt
You can find these files in the
CensusWebVD\<project>_<view>\Reports
folder, where <project> is the name of the project and <view> is the name of the Web view. The portrait version of the report is used to print issues.
To customize the report:
1 View the portrait version of the report in a Web view. You can either print an issue or view the report with the Report Viewer.
Viewing the report creates the .rpt file.
2 In the Report Editor (HelpDesk Admin), mark the report as a custom report (select the Custom check box).
This prevents Vector HelpDesk from overwriting the customized report if the report definition changes.
3 Using Crystal Reports, customize the report (add graphics, change fonts, rearrange and align fields).
4 Put a copy of the customized report in:
CUSTOMIZEDFILES
\#Project#<project>
\#WebView#<view>
\Reports
When you regenerate the Web view, the customized version of the report is copied to the Web view folder.
Notes
The information in this section applies only if you use Crystal Reports for listing reports. See Viewing Reports for more information on using Crystal Reports for listing reports.