What is a Project?

In Vector HelpDesk, projects are used to keep issues in separate databases. How you organize your projects is up to you. You can have one project for tracking all issues, or you can have several projects. To create and manage projects, use HelpDesk Admin.

A project includes:

    A database of issues and their revision histories, attachments, Service Level Agreements and e-mails.

    A set of project-specific definitions, which include styles (queries, sorts, layouts, reports, and report pages), the fields, e-mail templates, choice lists and notification definitions. These definitions are shared by all users of a project.

Project Structure

graphics/project-structure.gif

Related Topics

Creating New Projects

Copying Definitions and Styles

Building a Project Template

Deleting Projects

Relocating Databases to SQL Server

Relocating Attachments

Editing Project Properties