Defining When Conditions
When conditions determine when Vector HelpDesk sends notifications. A when condition is a test. If an issue satisfies the test, Vector HelpDesk sends a notification for that issue. You typically use when conditions to:
Test
for updates of a given field. For example, a when condition can generate a notification when issues are
reassigned (by testing if the Owner field has been updated).
Test
for updates by a specific user or by users in a specific group. For example, a when condition can generate
a notification when anybody except a manager updates the Priority.
To edit the when conditions for a notification, use the When editor. Like the Query editor, the When editor allows you to combine multiple conditions with parentheses and the And and Or operators.
To open the When Editor:
Click
beside the When field in the Notification editor.
Sending Notifications of Field Updates
To send a notification when someone edits a field, use the Update test.
To send Update notifications for a field, select the Maintain Revision History check box for that field (in the Field Editor).
Basing Notifications on Users
The Field Name list includes the macros <User> and <User in Group>. Use these macros together with = and <> to test who updated an issue. For example, the following condition sends a notification when any employee updates the Progress of an issue.
Related Topics
What Can You Do With Notifications?
Specifying Notification Recipients
Specifying Notification Contents
Managing Workflow with Notifications