Web View E-mail Options
The Web view E-mail Options affect all e-mails created from the Web views, be it from the E-mail toolbar button, an issue’s E-mail Conversation or the E-mail Queue.
Two options are available to Web view users regarding e-mails:
The From address to be used when composing e-mails.
The requesting of read receipts.
By default, every user’s E-mail Options are:
From Address: their own e-mail address.
Read Receipts: requested.
To change your E-mail Options:
Log on to a Web view.
Click
in the toolbar.
Click the E-mail tab to open it.
Perform the desired changes and click OK.
The “From Address” E-mail Option
You have the option to use the e-mail address of your HelpDesk user account or any other e-mail address, when sending e-mails from Web views.
No matter what this option is set to, replies to e-mails coming from an E-mail Integration Account will always have the respective account’s e-mail address as their From address.
The “Read Receipts” E-mail Option
You have the option to request a read receipt for all the e-mails you send from any Web view.
Depending on the From address of your e-mails and the E-mail Integration configuration, these read receipts can be processed automatically by the E-mail Integration feature.
Note that read receipts can be recognized by their subjects starting with “Read:”.