Defining Work Teams

The list of available work teams is stored in a global choice list named Work Team. The HelpDesk project has an Assigned Work Team field that uses this global choice list.

You use HelpDesk Web Admin to edit the list of work teams.

To edit the list of work teams:

1    In HelpDesk Web Admin, click the Choices tab.

2    In the Project list, click < Global Choice Lists >.

3    In the Choice List list, click Work Team.

4    In the Choices section:

    To rename a work team, click the work team and then click graphics/iRename.png.

    To add a new work team, click graphics/iNew.png and then type the name of the work team.

    To delete a work team, click the work team and then click graphics/iDelete.png.

Related Topics

About Work Teams

Assigning Users to Work Teams

Adding Work Team Support to Web Views

Building Work Team Queries