Setting the Monitor Interval

The Monitor Interval option (Tools>Options) controls how long (in seconds) Vector HelpDesk waits before:

    Checking for messages from a Web view

    Checking for user activity in a Web view

    Terminating a user session when logging off users.

The default interval is 60 seconds. If your Web server is on a slow Internet connection and you want to reduce network traffic, you can increase the monitor interval. Too large an interval, however, affects the time administrators have to wait when performing an action that involves logging off users.