Reserving Licenses
Vector HelpDesk offers the ability to assign licenses to specific users. This way, the latter will always have access to Web views regardless of the number of users currently accessing the system.
For example, if you have 10 licenses, and you wish to reserve 1 for a specific user (For example, 'Employee'), this means you will only have 9 licenses left for other users to use. When 'Employee' logs in, HelpDesk will automatically use his reserved license. If 'Employee' logs in a second time, while still using his reserved license, HelpDesk will use one of the unreserved (floating) licenses.
To assign reserved licenses to a user, set a value for the Number of Reserved Licenses field. This is done via the Users and Contacts editor, as described in Editing User Information.
For information on how concurrent licenses are handled, see Types of Web Views.
To view how the licenses are distributed, or whether or not they are in use, do the following:
1 Open HelpDesk Admin by clicking Start > All Programs > Vector > HelpDesk > HelpDesk Admin.
2 Log in as a HelpDesk administrator.
3 Click Tools from the menu bar, and then click Licenses.
4 Note the License Details and License Usage Summary sections.
Related Topics
Changing Passwords and Editing User Information