Configuring Choice Lists
The tblUser table can contain a large range of entries. For example, a big organization can have several thousand users and contacts, whereas a smaller organization may have only a few tens of entries. Use the Select from dialog attribute to specify the method which support staff can use to make a selection from single- or multi-choice lists populated from the tblUser table.
To specify the type of choice list control you want to use:
1 In the Web View Editor, select the Web View that contains the fields you want to work with.
2 Select Fields in the shortcut bar.
3 Select a field you want to customize, and click the Attributes button. For example, to select the control type for the Contact field in the Console’s Overview tab, select Contact.
4 Choose a control option:
To display the data in a search dialog, click the Select from dialog attribute
and click Yes. A browse
button is displayed alongside the field to enable users to open the Search dialog. (Select from dialog
= Yes is used by default.)
To display the data in a drop-down list, click the Select from drop-down list attribute and click No.
We recommend you select the No option only when the field can contain fewer than 100 entries as it can take several minutes to populate a large drop-down list.
5 Click Close to save your changes.
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