Make Inventory Information available in Web views

In a Web view, the Inventory tab gives help desk analysts access to Vector Asset Management inventory information for user PCs. To add the Inventory tab to a Web view, you have to export:

When a help desk analyst types the name of a user's computer in the Computer Name field, the fields on the Inventory tab display the Vector Asset Management inventory information for that computer.

The built-in HelpDesk project has an Issue Tracker Web view that includes the Inventory tab. When you create a project based on HelpDesk, you can copy the HelpDesk Web views. For example, if MyHelpDesk is based on HelpDesk, you will have a MyHelpDesk / HelpDesk Web view that includes the Inventory tab. If you then create new Web views by copying MyHelpDesk / HelpDesk, the new Web views will also have the Inventory tab.


Add the Inventory tab to a Web view

a

Log on to the Web View Editor. In the Project / View list, click a Web view.

b

In the shortcut bar, click Fields.

c

If Overview is not already selected in the Tab list, then select Overview.

If the Computer Name field is in the Available list, then move the Computer Name field to the Export to View list.

  1. In the Available list, click Computer Name.
  2. Click .

d

In the Tab list, click Inventory.

If some or all of the Inventory fields are in the Available list, then click to move them to the Export to View list.

e

If you had to export any fields, click to generate the Web view.