Manually Linking to Sites

If Vector HelpDesk does not automatically detect the site you want to link to, you can manually create the link. You need to know the name, location, and type of database, and the details of a user account that can be used to log on to the site database.

To manually link a project to a site database:

1    Log on to HelpDesk Web Admin.

2    Click the Inventory tab and click a project in the Project list, .

3    Click Link to open the Link Site Wizard, then click Next.

4    Click Other Sites then click Next.

5    In the Site Name box, type a name for the site. This name is used only by Vector HelpDesk, and does not change the name of the site in Vector Asset Management.

6    Type a Description of the site.

7    In the Type list, click the type of database you want to link to.

8    Specify the database location and name:

    To connect to a Microsoft Access database, click Browse and locate the database file (an .mdb file).

Look in the network, not the local computer, to locate the database. By default, site databases are located in the Vector Data\Databases folder.

    To connect to a SQL Server database, enter the Name of the SQL Server database, and the name of the SQL Server.The name of the SQL Server is typically the computer name of the server.

9    If you need to log on to the site database, type the account details in the User Name, Password and Confirm Password boxes.

When you have finished, click Test to verify the database connection.

Related Topics

Gathering Information about the Site Database

Linking Projects and Site Databases

Editing Links

Defining the Query

Adding the Inventory Tab to Web Views

Hiding the Software and Hardware Report Buttons