Overview
Vector HelpDesk Access Enabled supports Jet/Access databases; Vector HelpDesk SQL Enabled adds support for SQL Server.
By default, all Jet/Access databases are stored in the HelpDeskServer folder (for example, C:\Program Files\Vector\HelpDeskServer). SQL Server databases are located on the SQL Server computer in a folder specified by the administrator.
Project databases
A project includes two main databases:
A
database of issues (and their revision histories).
A
database of definitions, which contains the queries, sorts, layouts, reports, notifications, fields, and
tabs available in the project.
Users database
In addition to the project databases, there is a database of users. The users database is shared by all projects.
Related Topics