Global Choice Lists
Global choice lists are shared by all projects.
To define a global choice list
1 In HelpDesk Web Admin, click the Choices tab.
2 In the Project list, click Global Choice Lists.
3 Click
to create a new choice list.
Alternatively, to base the new list on an existing list, select an entry in Choice
List and click .
4 In the Add Choice List dialog:
a In the Choice List Name box, type a name for the database table in which you want to store the list choices.
b In Choice List Caption, type a display name for the choice list (this is the name displayed in in HelpDesk Web Admin).
c Select the Non-Alphabetical Choice Order check box if you want to define a non-alphabetical order for the choices in the list (for example, Applications, System, Hardware).
d In the
Choices section, click
to add a new choice to the list.
To associate the new choice list with a field, use the Field Editor in HelpDesk Admin, then regenerate the Web views that use the field.
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