Assigning Users to Work Teams

You can assign both users and contacts to work teams. No user or contact can belong to more than one work team.

To assign a user or contact to a work team:

1    In HelpDesk Web Admin, click the Security tab.

Alternatively, in HelpDesk Admin, click Tools > Security > Users.

2    In the Project list, click a project.

3    In the Display list:

    To display all users, click All Users.

    To display all contacts, click All Contacts.

    To display all users and contacts whose names start with the same letters, click Names starting with and then type the first few letters of the name.

    To display all users and contacts whose names contain the same string, click Names containing and then type the string.

4    In the list of users, click a user (or contact) and then click Edit graphics/iEditLogon.gif.

5    In the Work Team list, click the work team to which the user belongs.

Related Topics

About Work Teams

Defining Work Teams

Adding Work Team Support to Web Views

Building Work Team Queries