Default Values for the E-mail Rule

When an issue is created, the e-mail values will be used to determine some of the Vizor field values.
When Vizor fields are not mapped to e-mail fields, or when those mapped values are empty, the default values are considered.
If there are default values specified within this specific rule, they will override any global default values.
The Global Default Values are accessible from the Issue Completion section of the E-mail Integration Account window.

Double click a row to change the field's default value:

Create a contact based on the "from" address if one doesn't already exist.