This tutorial shows you how to use workflow rules to make the default owner depend on the selected Problem Area. For example:
When: <New Issue> = Yes AND Problem Area = HW - Keyboard The values to set are: Owner = Help Desk Analyst
This rule assigns a default owner for new issues, but allows the issue to be reassigned later. Without the <New Issue> = Yes part, you could never change the owner of the issue.
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Create a new template |
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Log on to Issue Tracker Web Admin. Click the Workflow tab. In the Project list, click a project. |
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Click Template and click Add. |
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In the Add New Template dialog box:
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The Set Owner template is added to the list of templates. |
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Under Conditions, click
Click Why don't I see all my fields in the Field list? |
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Under Dependent Values, click Why don't I see all my fields in the Field list? |
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Your template should now look like this: |
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