Entering License Keys

When you receive a new license key, or when you want to enable the SQL Server functionality of Vector HelpDesk SQL Enabled, use HelpDesk Admin to enter your license key.

Vector HelpDesk SQL Enabled requires both the Access Enabled and the SQL Enabled license keys. The Access Enabled license key is the base license that specifies the number of concurrent-use licenses. The SQL Enabled license key enables SQL Server support.

To enter your license key:

1    Log on to HelpDesk Admin.

2    On the Tools menu, click Licenses.

3    In the Product list, click a product. Select:

    Access Enabled to enter a Vector HelpDesk Access Enabled license key.

    SQL Enabled to enter a Vector HelpDesk SQL Enabled license key.

4    Click graphics/bEdit.png, enter your license key, and click Apply.

Number of Licenses

Shows how many users can run Vector HelpDesk concurrently. The Access Enabled license key determines the number of concurrent users (to see the number of concurrent users, click Access Enabled in the Product list).

License Type

Evaluation licenses are temporary licenses that have an expiration date. Concurrent licenses are permanent licenses that allow a specified number of users to use Vector HelpDesk simultaneously.

Expiration Date

Shows the date at which evaluation licenses expire and Vector HelpDesk stops working.