Backing Up Web Views

What to backup

You should backup these databases, files, and folders:

    The database of Web view definitions and settings.

 

Database engine

Database

 

Jet/MSAccess

censusweb.mdb

 

SQL Server 

CENSUSWEB_MDB

    The CUSTOMIZEDFILES folder. This folder contains all the customized Web view files (for example, custom reports).

    The generated Web view files. Each Web view has its own folder. For example:

C:\Program Files\Vector\HelpDeskServer
\CensusWeb\Views\CensusWebVD\helpdesk_helpdesk

    The project folders. Each project has its own folder. For example:

C:\Program Files\Vector\HelpDeskServer\helpdesk

The project folder stores attachments, the reports used to format notifications, the macro70.bas file, and the queue of notification messages.

Note that the attachments may be stored on a different computer. To check the location of the attachments, log on to HelpDesk Web Admin, click the Relocation tab, and click Relocate Attachments.

Related Topics

About Backing Up

Backing Up Issues

Backing Up Projects

Backing Up the Users Database

Backing Up System Files

Automatic Backups

Performing Hot Backups

Restoring Backups