Assigning Users to Categories

Assigning users and contacts to categories allows you to control which users and contacts are visible in a project.

To assign users and contacts to categories:

1    In HelpDesk Web Admin, click the Security tab.

If you are in HelpDesk Admin, click Tools > Security > Users.

2    In the Project list, click a project.

3    In the Display list:

    To display all users, click All Users.

    To display all contacts, click All Contacts.

    To display all users and contacts whose names start with the same letters, click Names starting with and type the first few letters of the name.

    To display all users and contacts whose names contain the same string, click Names containing and type the string.

4    In the list of users, click a user or contact and then click Edit graphics/iEditLogon.gif.

5    In the User Category list, click the category to which the user belongs.

Related Topics

Defining User Categories

Hiding Users in Projects