Defining User Categories
You can control which users and contacts are visible in a project. Each user (and each contact) can be assigned to a user category. For example, some users can be assigned to the Internal Development category, and others to the External Development category.
The list of available user categories is a global choice list, so you can use HelpDesk Web Admin to build the list of user categories you want to use.
To edit the list of user categories:
1 In HelpDesk Web Admin, click the Choices tab.
2 In the Project list, click < Global Choice Lists >.
3 In the Choice List list, click User Category.
4 In the Choices section:
To
add a new user category, click
and then type the category name.
To
rename a user category, click the category and then click
.
To
delete a user category, click the category and then click
.
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