Web View Features
Feature |
Permits the user to |
Ad hoc Queries |
Access the Ad-hoc Query Editor |
Add Contact Editor |
Open the Users and Contacts dialog in a Web view by clicking the Contacts button |
Add Contact |
Create contacts |
Add & Save Issues |
Create new isues and save them |
Copy & Save Issues |
Create a new issue based on the current one in the Web view and save it |
Delete Contact |
Disable contacts |
Update Contact |
Edit contacts |
Default Value Editor |
Set default values for new issues |
Email Conversation |
View and manage the e-mails linked to the current issue in the Web view |
E-mail Current Issue |
Send an e-mail with a summary of the current issue from the Web views |
Email Queue |
View and manage the e-mails that are not linked to issues |
Manage E-mail Templates |
Create, update and delete e-mail templates that are used when composing new e-mails or in automated e-mail responses |
My Queries |
Run personal queries only available to the user from the Web views |
Password Editor |
Change password |
Queries - View Source |
View the SQL WHERE clause behind the named query |
Report Viewer |
View Vector HelpDesk reports |
Report Viewer - Hardware Inventory |
View Hardware Inventory reports |
Report Viewer - Software Inventory |
View Software Inventory reports |
Revision History |
View the change history for an issue |
Save & Remove User Queries |
Create new personal queries and be able to delete them |
Save Issues |
Update and save issues from the Web views |
Update Submit Only View Contact |
Update the contact information from a Submit-Only View |
Use E-mail Templates |
Apply saved e-mail templates when composing new e-mails |
Example
The staff responsible for logging issues received from customers need to be able to add new contacts (each customer is a contact). To allow users to add new contacts in Web views, enable these features:
Add Contact Editor
Add Contact
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