Changing URLs and Directories
A Web view is accessed through a URL like //server/helpdesk, where server is the name of the Web server computer, and helpdesk is the name of a virtual directory.
On a Web site hosted by Microsoft Internet Information Services (IIS), a virtual directory is an alias (a short, descriptive name) that is mapped to a directory on the Web server.
The Web View Editor includes a Web View wizard to help you:
Change
the URL (for example, change //nan/helpdesk
to //nan/CallTracking) by changing the virtual directory.
Change
the directory where the Web view is published.
There are two ways to change the URL. You can create a new virtual directory, or you can use a existing virtual directory.
To change the URL by creating a new virtual directory:
1 In the
shortcut bar, click URL .
2 Click
to open the Web View Wizard and then click Next.
3 Click Advanced, click Create a new URL and a new Directory, and then click Next.
4 Type the name of your Web server and click Next.
5 In the Web Site list, click the Web site where you want to create the virtual directory.
6 In the Virtual Directory box, type the name of the new virtual directory.
7 In the Path box, select the directory where you want to put the generated Web view files.
8 If you need to change the user account used for anonymous access to the virtual directory, select the Show advanced options check box.
9 Click Next and then click Finish.
To change the URL by using a different virtual directory:
1 In the
shortcut bar, click URL .
2 Click
to open the Web View Wizard and then click Next.
3 Click Use existing URL and click Next.
4 In the Web Site list, click the Web site that contains the virtual directory you want to use.
5 In the Virtual Directory list, click the virtual directory you want to use.
By default, the Virtual Directory list contains only the virtual directories used by HelpDesk Web views. To show all the available virtual directories, select the Show all virtual directories from IIS check box.
6 Click Next and then click Finish.
To change the directory:
1 In the
shortcut bar, click URL .
2 Click
to open the Web View Wizard and then click Next.
3 Click Advanced, click Update existing virtual directory, and then click Next.
4 Click Next and then click Next again.
This assumes you want to change just the directory, not the Web server, Web site, or virtual directory.
5 In the Path box, select the new directory where you want to put the generated Web view files.
6 If you need to change the user account used for anonymous access to the virtual directory, select the Show advanced options check box.
7 Click Next and then click Finish.