Specifying Notification Recipients
While you can send notifications to specific Vector HelpDesk users and contacts, it is more useful to send notifications to the users listed in the Owner and Contact fields of an issue. You can do this using macros. For example, to send a notification to the owner of an issue, click the <Owner> macro in the Send Notification To list.
<Owner> The user whose name is currently entered in the Owner field.
<Previous Owner> The user who owned the issue before it was reassigned.
<Contact> The person whose name is currently entered in the Contact field.
Related Topics
What Can You Do With Notifications?
Specifying Notification Contents