Web View Features

Feature

Permits the user to

Ad hoc Queries

Access the Ad-hoc Query Editor

Add Contact Editor

Open the Users and Contacts dialog in a Web view by clicking the Contacts button

Add Contact

Create contacts

Add & Save Issues

Create new isues and save them

Copy & Save Issues

Create a new issue based on the current one in the Web view and save it

Delete Contact

Disable contacts

Update Contact

Edit contacts

Default Value Editor

Set default values for new issues

Email Conversation

View and manage the e-mails linked to the current issue in the Web view

E-mail Current Issue

Send an e-mail with a summary of the current issue from the Web views

Email Queue

View and manage the e-mails that are not linked to issues

Manage E-mail Templates

Create, update and delete e-mail templates that are used when composing new e-mails or in automated e-mail responses

My Queries

Run personal queries only available to the user from the Web views

Password Editor

Change password

Queries - View Source

View the SQL WHERE clause behind the named query

Report Viewer

View Vector HelpDesk reports

Report Viewer - Hardware Inventory

View Hardware Inventory reports

Report Viewer - Software Inventory

View Software Inventory reports

Revision History

View the change history for an issue

Save & Remove User Queries

Create new personal queries and be able to delete them

Save Issues

Update and save issues from the Web views

Update Submit Only View Contact

Update the contact information from a Submit-Only View

Use E-mail Templates

Apply saved e-mail templates when composing new e-mails

Example

The staff responsible for logging issues received from customers need to be able to add new contacts (each customer is a contact). To allow users to add new contacts in Web views, enable these features:

Add Contact Editor

     Add Contact

Related Topics

Disabling Features

HelpDesk Web Admin Features

HelpDesk Admin Features

Web View Editor Features

Enabling and Disabling Projects