Editing User Information
You can edit user information for both users and contacts with HelpDesk Web Admin.
To edit user information:
1 In HelpDesk Web Admin, click the Security tab.
If you are in HelpDesk Admin, click Tools > Security > Users.
2 In the Project list, click a project.
Users are not specific to a project, but each project can have its own user information fields. For example, one project may have a Department field while other projects do not.
3 In the Display list, click Users or Contacts.
To quickly find a user: in the Display list, click Names starting with, then type the first few letters of the user’s name. Alternatively, click Names containing, then type a few letters from anywhere in the user’s name.
To display all users, click All Users.
4 In the
list of users, click the user, then click Edit .
Related Topics
Changing the Authentication Method