Checking Client Security Key Settings
PC-Duo ActiveX Remote Control cannot connect to clients that use the license key serial number as a security key.
To check if a client is using the serial number as a security key:
1 In the Client Configurator, edit the Master Profile.
2 On the Users tab, the Security Key box contains the security key.
If the Security Key box contains an asterisk (*), the PC-Duo ActiveX Remote Control will be unable to connect to the client because the client is using the serial number.
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