Backing Up the Users Database

The users database contains all user and contact information, and is shared by all projects.

What to backup

If at least one project uses SQL Server, the user data is stored in a SQL Server database. Otherwise, the user data is stored in a Microsoft Access .mdb file. The users database is located in the HelpDeskServer folder (for example, C:\Program Files\Vector\HelpDeskServer).

 

Database engine

Database

Jet/MSAccess

users.mdb

SQL Server 

USERS_MDB

Related Topics

About Backing Up

Backing Up Issues

Backing Up Projects

Backing Up System Files

Backing Up Web Views

Automatic Backups

Performing Hot Backups

Restoring Backups