Editing Notifications

HelpDesk Admin provides a Notification editor for editing notifications. To open the editor, click Notification Editor on the Project menu. With the Notification editor, you can:

    Specify who receives the notification. Select the names of one or more users from the Send Notification to list.

    Define when you want the system to send the notification. Click the When list graphics/bEdit.png button to define the condition.

    Specify what you want to include in the notification message. The body of a notification message can include information from the issue or the revision history.

    Specify the reason for the notification. Type a one-line description in the Notification Description box. You can include this description in the body of the e-mail message.

Related Topics

About Notifications

What Can You Do With Notifications?

Specifying Notification Recipients

Defining When Conditions

Specifying Notification Contents

Managing Workflow with Notifications

Setting Up Notifications