Changing the Windows Account

Vector HelpDesk needs a Windows domain account to use for:

    Anonymous access to the virtual directories on the Web server.

Anonymous access is required to run any Web view or HelpDesk Web Admin, which are all stored in virtual directories on the Web server.

    Access to Vector HelpDesk databases in a distributed configuration, where the databases are not on the Web server.

    Access to attachments, which may be stored on a different computer than the Web server.

    Access to Vector Asset Management site databases

By default, Vector HelpDesk uses the CensusUser account, which is created when you install Vector HelpDesk. The default password for the CensusUser account is nd5kvmWJ.

The CensusUser account is a Windows domain account.

Notes

If you change the password for the CensusUser account, or delete the user account and use another one, you must update the virtual directories in the Internet Service Manager (Windows NT) or Internet Services Manager (Windows 2003, 2000, XP).

To change the Windows account used for anonymous access to a virtual directory:

1    Open the Web View editor. In the shortcut bar, click URL graphics/shortcut-URL.gif.

2    Click graphics/bEdit.png to open the Web View Wizard and then click Next.

3    Click Advanced, click Update existing virtual directory, and click Next.

4    Click Next until you get to the Virtual Directory Properties dialog.

5    Select the Show Advanced Options check box.

6    In the User Name box, enter the name of the user account.

Click Browse to locate a domain user account.

7    In the Password box, type the user account password.

You can also use HelpDesk Admin to change the Windows account.

To change the Windows account used by Vector HelpDesk:

1    Open HelpDesk Admin.

2    On the Tools menu, click Windows Account.

3    Enter the name and password of the domain user account you want to use.

This user account is used for anonymous access by all subsequent Web views you generate.

Notes

When you change the user account used for anonymous access with the Web View Editor or HelpDesk Web Admin (Notifications tab), all required permissions and rights are automatically set.

Related Topics

Windows Permissions