Managing Workflow with Notifications

The Progress (or status) of an issue indicates where the issue is in your issue tracking system. As the status of an issue changes from New to Assigned to In Progress to To Be Verified to Resolved, different team members become responsible for the issue.

For example, when the issue is assigned to a help desk analyst, you can use update notifications to help manage your help desk workflow. To do this, define a notification that is sent to <Owner> when the issue is assigned and the Progress field set to Assigned.

When the help desk analyst marks the issue as In Progress, you can send a notification to the employee who submitted the issue. Similarly, when an employee updates an issue (for example, by adding more details to the description), you can have Vector HelpDesk notify the help desk analyst of the change.

 

Related Topics

About Notifications

What Can You Do With Notifications?

Editing Notification

Specifying Notification Recipients

Defining When Conditions

Specifying Notification Contents

Setting Up Notifications

Handling Notification Failures