Setting Default Values for New Users
To save time when creating user accounts, you can use an existing user account as a template for new accounts. All the user information entered in the existing account (except for the password, user name, and logon name) are used as the default values for new accounts.
To set the default values for new user accounts:
1 In HelpDesk Web Admin, click the Security tab.
Alternatively, in HelpDesk Admin, click Tools > Security > Users.
2 In the Project list, click a project.
3 In the Display list, click Users.
4 Click
a user and then click Make Default .
You can also set default values for contacts by clicking a contact in the list and then clicking .
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