Administering Vector Issue Tracker

Managing Users, Contacts, and Groups

Users

All Vector Issue Tracker users must have a user account, which consists of a user name and an optional password. You can import user accounts from Active Directory or a Windows domain, or you can use Issue Tracker Web Admin to create Vector Issue Tracker user accounts.

Groups

By assigning users to groups, you can control:

  • Access to features in Issue Tracker Admin, Issue Tracker Web Admin, and Web views.
  • Access to projects.
  • Workflow permissions.

You use Issue Tracker Web Admin to create groups, edit group privileges, and assign users to groups.

Contacts

A contact is a person who is not a Vector Issue Tracker user, but who reports an issue. For example, a guest from another company may report an issue with a computer while they are working on-site. In this case, the guest is the contact, and the Help Desk analyst who actually enters the report is the submitter.

To create and manage a list of contacts, you use Issue Tracker Web Admin. Web views can also include a Contact button that opens the Users and Contacts dialog. Access to this dialog from a Web view is controlled by group permissions, which are defined in Issue Tracker Web Admin.

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