Defining the Query

By default, Vector HelpDesk uses the Computer Name field to select inventory information from the site database. The default query looks like this:

Client Name = Computer Name

Client Name is a field in the site database that stores the unique network name of a computer. Computer Name is a text field in the project.

To use a different site database field, such as User Name (the user name for a Windows user account), you must:

1    Add a new text field to the project (such as Windows User Name) so help desk staff can enter the value to be used in the query.

2    Change the query. For example:

User Name = Windows User Name

Inventory Fields

The list of Inventory fields that you can use in a query come from the NODES table in the site database.

The Inventory field must have unique values, otherwise, Vector HelpDesk can retrieve inventory data for more than one computer. In this case, Vector HelpDesk only displays the inventory data for the first computer found.

HelpDesk Fields

The list of HelpDesk fields includes all text and number fields that are not on the Contact tab.

Related Topics

Linking Projects and Site Databases

Adding the Inventory Tab to Web Views