Admin Features
To enable Admin features, you must enable Admin Utility. Otherwise, users cannot log on.
Feature |
Permits the user to |
Admin Utility |
Log on to HelpDesk Admin |
Delete Project |
Delete a project |
Delete Issues |
Delete issues from a project |
Import Issues |
Import issues into a project |
Integrity Editor |
Open the Integrity Editor |
Layout Editor |
Open the Layout Editor and define custom layout styles for the Summary List |
Licenses |
Open the Licenses dialog |
Logons Editor |
Log off users |
New Project |
Create a new project |
Notification Editor |
Set up automatic e-mail notifications |
Password Editor |
Change password, in Web views and in HelpDesk Admin |
Page Editor |
Create and edit report pages |
Project Properties |
Edit project properties, such as which groups are allowed to open a project |
Query Editor |
Open the Query Editor and define custom queries |
Repair and Compact |
Repair and compact a project database |
Report Editor |
Define new reports, and edit existing reports |
Sort Editor |
Open the Sort Editor and define custom sorts |
Field Editor |
Add new fields, change labels and modify the values that appear in choice lists |
Upgrade Editor |
Upgrade HelpDesk Server files |
Web Tools Menu |
Start the Web View Editor and HelpDesk Web Admin from the Tools > Web menu |
When Editor |
Edit the when conditions for notifications |
Windows Account Editor |
Edit the Windows user account used for anonymous access to virtual directories and for running the notification service. |
Example
To allow users to create new reports, enable, at a minimum, the Admin Utility and Report editor features. This allows users to log on to HelpDesk Admin and create new reports using existing queries, sorts, and report pages. The new reports are automatically made available in existing Web views.
Enabling the Query editor, Sort editor, and Page editor features allows users to create new queries, sorts, and report pages and use them in report definitions. New queries aren’t available in Web views unless you export the queries and regenerate the views. All new sorts, however, are automatically made available in Web views.
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