Creating Projects and Generating Web Views
A Vector HelpDesk project includes:
A
database of issues (and their revision histories).
A
database of definitions, which includes the queries, sorts, layouts, reports, notifications, fields, and
tabs available in the project.
Each project can have multiple Web-based views.
Each Web view is customized to meet the needs of a class of users. For example, employees only need to see the issues they submitted; not all the issues in the project database. On the other hand, support staff need access to all the issue information in the project database.
With Vector HelpDesk, you can provide separate views for employees and for help desk staff. Each view is accessed through the same Web-based interface.
Views are easy to define using the Web view Editor. Just choose the queries and fields that you want users to see:
Queries
determine which issues users can retrieve from the project database.
Fields
determine what information users can view and modify for each issue.
To create projects and edit definitions (of fields, queries, reports, sorts, layouts, and notifications), use HelpDesk Admin, a Windows program. HelpDesk Web Admin is a Web-based tool that allows you to remotely edit some of the project definitions (such as tabs and choice lists).
Administering Projects and Web Views
Related Topics