Departments
By assigning users to departments, you can create a service level agreement that applies to all users in a specific department.
To edit the list of departments:
1 In HelpDesk Web Admin, click the Choices tab.
2 In the Project list, click a project.
Each project has its own list of departments.
3 In the Choice List list, click Department.
4 Edit the departments:
Click
to create a new department.
To
delete a department, click the service type and then click
.
To
rename a department, click the service type and then click
.
To
reorder the list, click a department and then use
and
to move