Editing the Progress and State Lists

The Progress choice list is a special type of choice list. When a user selects a choice from the Progress list, the State field is set to Open or Closed.

To change the mapping of progress values to state values, use HelpDesk Admin. Its choice table for the Progress list contains an extra column that maps Progress choices to State choices. You must complete this column when you add or edit the choices in the Progress list.

graphics/tblSubstate.png

When you edit the State choice table, remember that the Closed choice sets the Closed Date and Time fields. So, for example, changing the choice text from Closed may confuse users.

Notes

If you edit the Progress choice list, check that workflow rules based on the Progress field still work.

Related Topics

Editing Choice Tables

Editing Choice Text