Users: Changing Group Membership
To add a user to a group (in the Users view):
1 In HelpDesk Web Admin, click the Security tab. By default, the tab shows the Users view.
2 In the Project list, click a project.
3 In the Display list, click Users.
To quickly find a user click Names starting with in the Display list, then type the first few letters of the user’s name. Alternatively, click Names containing, then type a few letters from anywhere in the user’s name.
To display all users, click All Users.
4 In the
list of users, click the user and then click Groups .
5 In the Select Groups dialog, select the check boxes for the groups to which you want to add the user.
To filter the list of groups, click Advanced
and type part of a group name. Click Filter to list only the groups that
contain the text you typed.
To find all groups with names that start with a certain string of characters, click Options and in the Search Type list, click Starting With.
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