Users: Changing Group Membership

To add a user to a group (in the Users view):

1    In HelpDesk Web Admin, click the Security tab. By default, the tab shows the Users view.

2    In the Project list, click a project.

3    In the Display list, click Users.

To quickly find a user click Names starting with in the Display list, then type the first few letters of the user’s name. Alternatively, click Names containing, then type a few letters from anywhere in the user’s name.

To display all users, click All Users.

4    In the list of users, click the user and then click Groups graphics/iGroups.gif.

5    In the Select Groups dialog, select the check boxes for the groups to which you want to add the user.

To filter the list of groups, click Advanced graphics/iShowAdvanced.gif and type part of a group name. Click Filter to list only the groups that contain the text you typed.

To find all groups with names that start with a certain string of characters, click Options and in the Search Type list, click Starting With.

Related Topics

About Users and Contacts

About Security

About Groups

Defining User Groups

Groups: Adding and Removing Users

Enabling and Disabling Projects