Vector Web AdminFeatures
The following features enable and disable the different tabs in Vector Web Admin.
Feature |
Permits the user to |
Web Admin - Choices |
Create and edit choices lists |
Web Admin - Email Integration |
Manage and configure integrations of HelpDesk and e-mail accounts for submitting issues by e-mail, linking e-mails to issues, automatic status by e-mail and more |
Web Admin - Inventory Editor |
Connect projects to Vector Asset Management or PC-Duo Enterprise site databases for linking computers and other assets to the issues as well as viewing hardware and software reports |
Web Admin - Notifications |
Set the user account used for notifications |
Web Admin - Relocation |
Relocate databases and attachments |
Web Admin - Security |
Edit users, contacts, and groups. Add, edit, and delete groups. Enable and disable features for groups |
Web Admin - SLA - Manage Agreements & Levels |
Manage Service Level Agreements and Service Levels, including working hours, target times and escalation rules |
SLA - Report Viewer |
View reports with summary and metrics of Service Level Agreements performance |
SLA - View |
View only the Service Level Agreement Information |
Web Admin - Tabs |
Create new tabs |
Web Admin - Users - Add |
Create new users |
Web Admin - Users - Disable |
Disable users therefore preventing them from logging into the system |
Web Admin - Users - Update |
Update user information such as e-mail addres, postal address and telephone |
Web Admin - Users - View |
View only users and user information |
Web Admin - Workflow |
Edit workflow rules |
When Web Admin - Security is enabled, you can selectively enable features for editing user accounts.
Feature |
Permits the user to |
View User Editor |
View user information (such as the logon name, full name, and password) in the Users and Contacts window |
Add Users |
Add users |
Delete Users |
Disable users |
Update Users |
Edit user information |
When Web Admin - Security is enabled, you can selectively enable features for editing contact information.
Feature |
Permits the user to |
Add Contact Editor |
View contact information (such as the full name and e-mail address) in the Users and Contacts window |
Add Contact |
Create contacts |
Delete Contact |
Disable contacts |
Update Contact |
Edit contact information |
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