Relocating Vector HelpDesk
In Vector HelpDesk, all components are typically installed on one computer: the Web server. The Relocation Wizard allows you to move Vector HelpDesk to a different computer.
To relocate Vector HelpDesk:
1 Close all copies of HelpDesk Admin, HelpDesk Web Admin, and the Web View Editor.
2 On the target computer, perform a clean install of Vector HelpDesk.
3 On the target computer, run the Relocation Wizard, called MqRelocateTool.exe, located in HelpDeskTools\Support\Relocation.
4 In the Logon Name and Password boxes, enter a Vector HelpDesk user account that belongs to a group with Admins permissions.
5 In the Relocate From section, enter the location of the current HelpDesk Server as a UNC path (for example, "\\NANP\HelpDeskServer").
Make sure the Computer Name box contains the name of the computer where the current HelpDesk Server is located, and the Local Path box contains the location of the current HelpDesk Server relative to a root directory (for example, “C:\Program Files\Vector\HelpDeskServer”).
6 In Relocate To section, make sure the HelpDesk Server box contains the installation location of the HelpDesk Server on the target computer, and the HelpDesk Tools box contains the location of HelpDesk Admin and the Web View Editor on the new computer.
7 Select the Show Advanced Options check box to show the name of the target computer. If the name is incorrect or missing, enter the name.
8 Click OK to start the relocation.
When the relocation is complete, the Wizard regenerates all the Web views.
9 Update any remote installations of HelpDesk Admin and Web View Editor to reference the new HelpDeskServer share.
Check you can open the relocated projects and Web views, and you can run HelpDesk Admin, HelpDesk Web Admin, and the Web View Editor.
You can now uninstall the old copy of Vector HelpDesk.
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