Defining User Groups

Groups allow you to assign privileges to users. By enabling and disabling features for a group, you control the features (privileges) available to the members of that group.

Group membership determines which features are available to a user. Each group enables and disables different features. Users that belong to more than one group have access to any feature enabled in at least one of the groups.

Group membership also controls access to projects and Web views. To assign users to groups, use HelpDesk Admin .

In the Users view of the Security tab, you can select a user and then edit the list of groups to which the user belongs. In the Groups view, you can select a group and edit the list of users that belong to the group.

To add a group:

1    In HelpDesk Web Admin, click the Security tab.

If you are in HelpDesk Admin, click Tools > Security > Groups.

2    On the Security tab, click the large Groups button on the left side of the tab.

3    Click Add graphics/bAddGroup.gif and type a new for the group.

To delete a group:

1    In HelpDesk Web Admin, click the Security tab.

If you are in HelpDesk Admin, click Tools > Security > Groups.

2    On the Security tab, click the large Groups button on the left side of the tab.

3    In the Groups list, click the group you want to delete.

4    Click Delete graphics/bDeleteGroup.gif.

Related Topics

About Users and Contacts

About Security

About Groups

Groups: Adding and Removing Users

Users: Changing Group Membership

Enabling and Disabling Projects