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PCDuo Logo
Enterprise User Manual


PC-Duo Enterprise User Manual


This manual describes how to set up PC-Duo Enterprise. It describes how to use:

To download the latest updates and supplements to the manual in PDF format, visit:

http://www.vector-networks.com/support/documentation.php


Copyright © Vector Networks Limited and MetaQuest Software Inc.
The information in this document is subject to change without notice and should not be construed as a commitment by Vector Networks Limited, Vector Networks Inc. or MetaQuest Software Inc.
Vector Networks Limited, Vector Networks Inc. and MetaQuest Software Inc. assume no responsibility for errors in this document.
The software described in this document is supplied under a license and may be used or copied only in accordance with the terms of such license.
PC-Duo, and its logos, are trademarks of Vector Networks Limited. MetaQuest is a trademark of MetaQuest Software Inc. All other trademarks are the property of their respective owners.

PART NUMBER: DE230/01

Contents


Chapter 1
Introducing PC-Duo Enterprise 1
System Requirements 2
Architecture 2
Benefits of the Architecture 3
Chapter 2
Creating Sites 5
Creating a Site using Default Options 5
Creating Site Databases 7
Creating a Site Using Custom Options 9
Populating Site Databases 14
Chapter 3
Managing Sites 17
Displaying Site Details 17
Viewing Offline Paths 17
Changing the Global Site Settings 18
Changing the Database Logon Settings 18
Deleting Sites 18
Configuring the Offline Scanner 19
Assigning Schedulers to a Site Database 19
Maintaining Microsoft Access Databases 20
Understanding the Site Database Tables 20
Chapter 4
Installing the Client Application 25
Controlling Client Behavior 25
User Prompt Questions 26
Testing the Client Rollout 27
Deploying the Client Kit to Windows NT, 2000, XP and 2003 27
Deploying the Client Kit using Active Directory 31
Deploying the Client Kit to Windows 95, 98 and Me 31
Completing a Client Installation 32
Client Kit Configuration 33
Reconfiguring Clients after Installation 33
Chapter 5
Managing Clients 39
Viewing Clients in the Console 39
Viewing Client Properties 39
Populating the Database with Clients 40
Deleting Clients 40
Removing Disk Information 41
Performing Operations on Clients 41
Organizing Clients into Groups 41
Using SQLWizard 43
Importing and Exporting Groups 45
Chapter 6
Working with Operations 47
Performing Operations 47
Operations and Clients 47
Creating and Customizing Operations 47
Importing and Exporting Operations 48
Deleting Operations 48
Schedulers 49
Scheduling Operations 51
Monitoring Schedulers 53
Monitoring Jobs 53
Job Logs 54
Chapter 7
Hardware Inventory 55
Viewing Hardware Inventory Results 55
Printing Hardware Details 57
Customizing Hardware Inventory Operations 57
Exporting Hardware Inventory Data 58
Selecting Clients for Inventory Operations 59
Hardware Inventory and Clients 59
Disabling Hardware Inventory Components on Clients 60
Chapter 8
User Prompting 63
The User Prompt Editor 63
Using the Prompt Editor 65
Collecting System Variables 65
Distributing Prompt Files 66
User Prompt Files and Clients 67
Working with User Prompt Data 67
Chapter 9
Software Inventory 69
Customizing Software Inventory Operations 69
Collecting Software Inventory Data 70
Software Identification Manager 71
The Applications Library 74
Software Inventory Data 85
Software Reports 86
Chapter 10
Software Asset Management 87
Package Policy Manager 87
Software Metering 91
Chapter 11
Assets Database 95
Using the Assets Database 95
Asset Types 96
Assets 97
Importing and Exporting 97
Chapter 12
Reports and Database Views 99
Customizing Reports 99
Database Views 99
Printing Database Views 100
Saving Database Views in HTML format 101
Database Viewer Command Syntax 102
Chapter 13
The Enterprise Portal 105
Configuring the Portal 106
Using the Portal 108
Chapter 14
Software Distribution 111
The Software Distribution Process 111
Preparing Installation Kits 111
Configuring Package Definitions 114
Using the Software Distribution Wizard 123
The Software Distribution Agent 126
Monitoring Distribution Jobs 127
Chapter 15
Patch Management 131
The Patch Management Process 131
Specifying the SUS Server 132
Configuring the SUS Server 133
Synchronizing the SUS Server 134
Approving Updates 134
Installing the Automatic Updates Client 135
Configuring Automatic Updates Clients 136
Patch Management Jobs 137
Patch Management Reports 138
Chapter 16
Other Operations 139
Using Tokens in Command Launch Operations 139
PC Remote Control 140
The Browse Clients Operation 141
Free Disk Space Scans 141
Waking Clients 143
Creating Database Operations 143
Chapter 17
Online Clients 145
Installing Clients in Online Mode 145
Adding Online Clients to the Site Database 146
Specifying Shares 148
Converting Online Clients to Offline Mode 149
Chapter 18
Audit Clients 151
Understanding the Audit Architecture 151
Configuring the Audit Procedure 152
Performing Audits 155
Loading Audit Data 156
Appendix A
Error Messages 159
Progress and Error Log Messages 159
Error Messages on Client PCs 161
Appendix B
Installation Commands 163
InstallShield Command Line Parameters 163
Microsoft Setup Parameters 164
Windows Installer Service SETUP Command Options 164
Appendix C
Upgrading to PC-Duo Enterprise Version 2.3 167
Appendix D
Technical Support 169
Index 171

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Vector Networks
http://www.vector-networks.com
Voice: +44 (0) 1827 67333
Fax: +44 (0) 1827 67068
info@vector-networks.co.uk
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