Troubleshooting New Sites

If you enabled the Offline Scanner when you created a new Site, Vector AM starts to detect Clients within five minutes of their installation being completed. To display the Clients, right-click the All Clients group in the Clients folder and choose Refresh from the shortcut menu. If no Clients are displayed after ten minutes, use the following procedure to check the Scheduler is active:

1    In the Console's Site Management folder, click the Configure Scheduler operation to open the WinScheduler Properties dialog.

2    In the WinScheduler Properties dialog, click Stop, enter the name of the PC where the Vector AM Console is installed in the Host name field, and select your new Site from the Database site list. To minimize the effect of WinScheduler on your PC's performance, set the Wake-up interval to 60, set the Max. active jobs to 2, and select Run jobs as low priority.

3    To run the Scheduler as a background application:

a    Click Start. The log entries list displays a message to confirm the offline area scan is enabled.

b    Click OK to hide the WinScheduler Properties dialog. The WinScheduler icon in the Taskbar's System Tray displays a green light, indicating the Scheduler is active. The Scheduler scans for new Client data in your Site's offline area.

Alternatively, to run the Scheduler as a Service, click Run Service.

Leave the Console and Scheduler running until all the Clients have been detected. If you need to reboot your PC, or if you are installing Clients over several days, you must reactivate WinScheduler for each session. For more information about starting a Scheduler, see Configuring Schedulers.

4    When the Offline Scanner has detected all your Clients and they are visible in the Clients view, you can disable the Offline Scanner. You can now begin working with Vector AM.

You can also use the Find Clients operation to detect new Client data. However, unlike the Offline Scanner, Find Clients does not automatically collect hardware inventory and software inventory from the Client PCs.

Other Issues

If your Site is not being populated with Clients, check:

    The Vector AM Client is installed and Clients are transferring their data to the correct offline area. The Client is initialized when the Client is installed. If this does not happen, reboot the Client PC to initialize it.

    The Offline Scanner is scanning the offline area to which your Clients are pushing their data . The Offline Scanner detects new Client data from the locations specified in the Offline Paths dialog.