Submit-only Views Without Persistent Cookies
Submit-only views use persistent cookies to store contact information, such as the user's name and e-mail address. You can set up submit-only views so that submitters do not have to enter their contact information. Consequently, the submit-only views use session cookies only.
To do this, you enter the contact information into Vector HelpDesk yourself, and then provide each user with their own specific URL.
To set up submit-only views that do not use persistent cookies:
1 Use HelpDesk Web Admin to create contacts if the submit-only view is intended to allow people without Vector HelpDesk user accounts to submit bugs directly. If the submit-only view is intended for people who have user accounts, the user information already exists in Vector HelpDesk.
2 Send a personal URL for the submit-only view to each person who needs to submit issues.
The personal URL for a contact looks something like this:
http://server/helpdesk/logon.asp?
View=HelpDesk%2FReport%20Issue&CookieInfo13=14;Emily
The first part of the URL is the URL for the Vector HelpDesk logon page. The second part of the URL (in bold) is the query string. The View= part of the query string specifies the project and view:
View=<project>%2F<view>
where:
%2F is the escape sequence for a forward slash (/).
CookieInfo13= specifies the user’s contact information:
CookieInfo13=<User ID>;<Personal Name>
<User ID> is the numeric ID assigned to the contact or user. You can find this value in the tblUser table of the Users database. <Personal Name> is the name of the contact or user.
Spaces in the project, view, and personal name must be replaced with the escape sequence %20.
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