Backing Up Issues

To back up the issue data stored in a project, you need to back up:

    The issue database, which stores all the issue information entered.

    The files attached to issues. These files are stored outside of the issue database, in the file system.

What to backup

All issue information (except for attached files) is stored in the issue database.

Database engine

Database

Jet/MSAccess

<project>01.dat

SQL Server 

<project>01_DAT

 

By default, attachments are stored in the project folder (for example, C:\Program Files\Vector\HelpDeskServer\helpdesk\Data\Attachments). Note that the attachments may be stored in a different folder or on a different computer.

Notes

    To check the location of the databases, log on to HelpDesk Web Admin and click the Relocation tab.

    To check the location of the attachments, log on to HelpDesk Web Admin, click the Relocation tab, and click Relocate Attachments.

    You can use HelpDesk Admin to verify the location of the issue database. In the Project list, click the project to display the Project Properties. The Project Location specifies the location of the issue database.

Related Topics

About Backing Up

Backing Up Projects

Backing Up the Users Database

Backing Up System Files

Backing Up Web Views

Automatic Backups

Performing Hot Backups

Restoring Backups