5 |
Change when workflow rules are evaluated |
By default, workflow rules are evaluated when an issue is loaded or created (when you save an issue it is immediately re-loaded, triggering the workflow rules), not when the Problem Type field changes. This means that the Problem Area list will not display the right choices while the user enters information, unless the user happens to save the issue in between specifying the problem type and the problem area. Fortunately, Vector Issue Tracker gives you control over when the rules are evaluated. |
a |
Click Template and click Properties. |
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b |
In the Template Properties dialog box, select the Evaluate when users change field values check box. Then click OK. |
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6 |
Apply the rules |
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Click Apply to apply the new rules to all MyHelpDesk Web views. |
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