Assigning Default Values

You can assign default values to Vector HelpDesk fields that are not mapped. For example, you can set the Progress field to New.

Required Vector HelpDesk fields that are not mapped must be assigned a default value.

Another way to assign default values is to associate different default values, such as Priority, with different mailboxes.

To assign values to a Vector HelpDesk field:

1    Click the Vector HelpDesk field.

2    In the Value column, click <click here to assign value> to open the Assign Value dialog.

3    Select or type the value you want to assign.

To remove an assigned value:

1    In the Value column, click the value assigned to a Vector HelpDesk field.

2    In the Map Field dialog, clear the Assign value to this field check box.

Related Topics

About Submitting Issues by E-mail

Configuring the Servers

Mapping Fields