Users Database
Database
All Vector HelpDesk projects share the same database of users. The users database also stores global choice lists.
Microsoft Access
The user database is named users.mdb.
SQL Server
The user database is named USERS_MDB, and consists of these files:
USERS_MDB.mdf
USERS_MDB_log.LDF
Tables
tblUser
Lists the users and contacts. Users have logon names and passwords. Contacts are people who report issues, but do not have a logon account.
If you add a field to the Origin tab, the field is added to tblUser, not tblDts. The Origin tab is a read-only tab that displays user and contact information. The user and contact information is actually entered in HelpDesk Web Admin (Security tab). This allows user and contact information to be entered once for all issues, instead every time for each issue.
Related Topics
Relocating Databases to SQL Server