Activity Log
The Activity Log provides all the information about the actions taken to solve the issue in a comprehensive and simple way, automatically keeping track of all the e-mail communication.
Readily available and conveniently displayed in an integrated timeline, the Activity Log increases efficiency and reduces the time spent in solving incidents and problems.
The Activity Log eliminates the highly inefficient task of going back and forth between applications to check information about the issue and the correspondence with the customer or end user (contact).
With Vector HelpDesk, you have complete and simple access to all the information about the issue, the contact and the correspondence in chronological order, regardless of whether it was exchanged with you or with other employees.
While actions and notes can be entered manually in the Activity Log, the system will automatically include the e-mails that are related to the issue. The included e-mails are those that were either:
Sent
from the issue (See Sending
E-mails From the Web Views).
Sent
to the HelpDesk system, and linked to the issue by the E-mail Integration service.
In order to facilitate the reading of the Activity Log, the contents of e-mails are limited to the first few lines. In this case, clicking on (view e-mail) will locate and expand the full e-mail in the E-mail Conversation window.
Note:
The Activity Log is a special field and the Web Field attribute Editor must be set to HTML (see Adding Pop-up Editors).
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