Releasing Databases

Some Vector HelpDesk administrative tasks start a shutdown process. Examples of such tasks include relocating databases, creating projects, applying changes in the Field Editor, generating Web views, running integrity tasks, and repairing and compacting databases.

The shutdown process logs off users and releases databases. If you see a Still releasing databases message during the shutdown process, you can:

    Click Cancel to stop trying to release the databases, and start logging off users. Do this only if you are sure that no one is using the databases.

    Try to manually release the databases and then click OK. To release the databases:

    Unload the virtual directories used by Vector HelpDesk.

    Stop the Mq Issue Agent service.

    Exit all Vector HelpDesk programs.

    Exit any programs (such as Microsoft Access or SQL Server Enterprise Manager) that may be accessing the databases.

Note that if you set the option Tools > Options > Always verify locked databases to No, Vector HelpDesk does not try to release databases during the shutdown process. In general, setting Always verify locked databases to No is not recommended, unless you know there is a process that regularly accesses the databases but does not affect Vector HelpDesk.

Related Topics

About the Logons Editor

Logging Off Users

Troubleshooting HelpDesk Web Admin