Listing Reports

Listings extract and present subsets of the information entered in issues. Listings are available only as text.

You can view Listing reports in HelpDesk Admin and in Web views. You can use Crystal Reports to customize the version of the listing report that is displayed in Web views.

Defining Listing Reports

Listing reports are listings of information entered in issues. Use Listing reports to extract specific information from issues.

For example, you can use a Listing report to print a summary of the resolution details for each resolved issue, or to print only the issue number, owner, and summary for each issue. With Listing reports, you choose a set of issue fields, and only those fields are included in the report.

Query

Retrieves the issues included in the report

Sort

Sorts the issues.

Page

Header, footer, and title to apply to the report.

Tabular

Tabular listings list issues in the columns of a table. A tabular report is like the Summary List, except that you can use a report template to add things like a report title or page numbering.

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Multicolumn

Multicolumn listings arrange issue information into blocks; these are repeated down the page for each issue.

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Custom Report

Marks the report as a custom report. In a Web view, custom reports are listed on the Custom tab of the View Reports dialog. Custom reports are typically Listing reports customized with Crystal Reports.

Related Topics

About Reports

Viewing Reports

Changing Report Viewers

Selecting Issues to Include in a Report

Defining Summary Reports

Defining Time Reports

Defining Report Pages