Specifying Notification Contents

A notification message can include information about the event and issues that generated the notification. For example, if Vector HelpDesk generates a notification when a new high priority issue is submitted, the message can include a brief description, such as New high priority issue.

Notifications generated because of changes to a field can include entries from the Revision History that show the changes. The notifications can also include either a summary or a complete copy of the issue.

To specify the contents, you select one or more of the following from the Include list:

    Notification Description is the text entered in the Notification Description box of the Notification editor.

    Detailed is a copy of the issue.

    Revision Record is the entry from the Revision History for the change that generated the notification.

    Summary is a brief summary of the issue.

The Notification Description, Revision Record, and Summary are included as text in the message body. Detailed is included as a separate attachment.

To change the information included in the Summary section, edit the Notification - Summary report. For the Detailed attachment, edit the Notification - Detailed Record report.

By default, the Detailed attachment is an HTML file. If you use Crystal Reports for listing reports, the Detailed attachment is an RTF file. See Viewing Reports for more information on using Crystal Reports for listing reports.

The subject of an e-mail notification message is automatically generated, and has this format:

Notification [<project>]: Record <issue number>
<notification name>

For example:

Notification [HelpDesk]: Record 11 Progress Updated

Related Topics

About Notifications

What Can You Do With Notifications?

Editing Notification

Specifying Notification Recipients

Defining When Conditions

Managing Workflow with Notifications

Setting Up Notifications