Use workflow rules to create field relationships

Additional Notes and Considerations

  • When you use workflow rules to set the possible values of a choice list field, the field won't be empty when a user creates a new issue. The field will display the first choice in the list.

    This may become a problem. Over time, as users submit issues, you may end up with a large number of issues with the wrong problem area if users simply leave the default value.

    To avoid this problem, you can add an < Unspecified > choice to the Problem Area list, and then update the workflow rules to include < Unspecified > as a possible value. When a user creates a new issue, Problem Area will be set to < Unspecified >.