Customizing Web View Files

To customize Web view files:

1    In the <HelpDeskServer>\CensusWeb folder, create a CustomizedFiles folder.

<HelpDeskServer> represents the folder where your HelpDesk Server is installed.

2    In the CustomizedFiles folder, create a folder structure to hold the customized files.

To customize files for all Web views of all projects, create this folder structure:

graphics/AllProjects-AllWebViews.png

To customize files for all Web views of a specific project, create a folder structure like this:

graphics/Project-AllWebViews.png

and replace helpdesk with the name of the project.

To customize files for all Web views accessed through a given URL, create a folder structure like this:

graphics/URL-AllWebViews.png

and replace CensusWeb with the last part of the URL. (For example, if the actual URL is http://SERVER/helpdesk, replace CensusWeb with HelpDesk).

Use this approach if you generate Web views outside the HelpDeskServer folder.

3    Copy the files you want to customize from the view into the CustomizedFiles folder.

You must recreate the same folder structure. For example, if you want to customize files in the HTML, JS, and Reports folders of Web views of the HelpDesk project, you must create this folder structure:

graphics/CustomizedFiles-Example-3.png

4    Customize the files and generate the view.

Related Topics

Templates and the CustomizedFiles Folder

Customizing Shared Web View Files

Overriding Customizations