About Backing Up

You should regularly back up your Vector HelpDesk databases. Besides backing up all the issue data entered into the system, you should also (though perhaps less frequently) back up the files and databases that define your projects and Web views.

Backing Up Vector HelpDesk Access Enabled

By default, Access Enabled databases use the Jet/Access database engine, and are located in the HelpDeskServer folder on Web server. To back up the Jet/Access databases, you just have to back up the databases files.

 

Backing Up Vector HelpDesk SQL Enabled

In Vector HelpDesk SQL Enabled, most Access databases can be migrated to SQL Server. After migration, the databases are located in an admin-specified folder on a SQL Server computer, which may or may not be the same computer as the Web server

To back up SQL Server databases, you can use the SQL Server backup functionality to do incremental or complete backups of the databases.

Locating databases

By default, all databases are stored in the HelpDeskServer folder on your Web server. However, the databases can be relocated to different folders on different computers. For example, the databases may be relocated to a separate SQL Server computer.

To locate the databases, log on to HelpDesk Web Admin and go to the Relocation tab.

Attachments

By default, attachments are stored on the Web server. For example, the files attached to issue #3 in the project are stored in the folder

HelpDeskServer\helpdesk\Data\Attachments\3

Attachments may be relocated to a separate file server. To check the location of the attachments, log on to HelpDesk Web Admin, go to the Relocation tab, and click Relocate Attachments.

Web views

By default, Web views are stored on the Web server in the HelpDeskServer folder:

HelpDeskServer\CensusWeb\Views\CensusWebVD\

To check the location of your Web views, log on to the Web View Editor and in the shortcut bar click URL.

Related Topics

Backing Up Issues

Backing Up Projects

Backing Up the Users Database

Backing Up System Files

Backing Up Web Views

Automatic Backups

Performing Hot Backups

Restoring Backups