Departments

By assigning users to departments, you can create a service level agreement that applies to all users in a specific department.

To edit the list of departments:

1    In HelpDesk Web Admin, click the Choices tab.

2    In the Project list, click a project.

Each project has its own list of departments.

3    In the Choice List list, click Department.

4    Edit the departments:

    Click graphics/iNew.png to create a new department.

    To delete a department, click the service type and then click graphics/delete2On.gif.

    To rename a department, click the service type and then click graphics/rename2On.gif.

    To reorder the list, click a department and then use graphics/downOn.gif and graphics/upOn.gif to move