Linking User Details
When dealing with issues, support staff often need to request more information from users or ask them to perform checks on their computers. To help support staff contact users, you can configure HelpDesk to make user details available through a dialog linked to the User, Contact or Company fields.
To link to user details:
1 In the Web View Editor, select the Web View that contains the fields you want to work with.
2 Select Fields in the shortcut bar.
3 Select User and click the Attributes button.
4 Click the Link to user details attribute and click Yes.
5 Click Close to save your changes.
The contents of the field are underlined when users mouse over it in the Web View. This indicates a link to the contact details of the selected person.
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