Setting Up Notifications
To set up notifications for HelpDesk Web, use:
HelpDesk
Web Admin, a Web-based administration utility.
HelpDesk
Admin, a Windows-based administration tool.
To set up notifications:
1 Set up the notification service.
2 In HelpDesk Admin or in HelpDesk Web Admin, set the Mail Server options. These options configure the mail server used to send notifications, and specify how often the notification services checks for new notifications to send. For more information, refer to Mail Settings.
3 In HelpDesk Admin, define the notifications you want to send.
Setting Up the Notification Service
Vector HelpDesk installs a Microsoft Windows service named Mq Issue Agent. This service runs on the server where you installed HelpDesk Web, and takes care of generating and sending e-mail notifications.
In the Windows Services, you can specify whether you want the service to start automatically whenever the server boots or you want to start the service manually.
To set up the notification service on Windows 2003 and Windows XP:
1 Open the Windows Control Panel. Double-click Administrative Tools, then double-click Services.
2 In the right pane, right-click the Mq Issue Agent service, and then click Properties.
3 On the Log On tab, select This account to choose a user account. Type the password for the account in the Password and Confirm password fields.
The account must be a valid domain user account and have permissions through the network.
4 Click Apply.
5 On the General tab, stop and start the service.
To set up the notification service on Windows 2000:
1 Open the Windows Control Panel, click Performance and Maintenance, then click Administrative Tools to open Services.
2 In the right pane, right-click the Mq Issue Agent service, and then click Properties.
3 On the Log On tab, select This account to choose a user account. Type the password for the account in the Password and Confirm password fields.
The user account must be a valid domain user account and have permissions through the network.
4 Click Apply.
5 On the General tab, stop and start the service.
To set up the notification service on Windows NT:
1 Click Start, Settings, Services to open Services.
2 Stop the Mq Issue Agent service.
3 Click Startup.
4 In the Service dialog, select Startup Automatic if you want to start the service automatically every time the computer is restarted.
5 Select This Account and enter a valid domain user account and password that has permissions through the network.
6 Click OK.
7 Click Start to start the service.
Setting the Mail Server Options
You can set the outgoing e-mail server options in HelpDesk Admin or in HelpDesk Web Admin.
To set the mail server options in HelpDesk Admin:
1 Click Options on the Tools menu.
2 Set the server mail options. These options are used when sending notifications.
3 If you use an SMTP mail system, click Test to check your settings.
|
Option |
Description |
|
Server Mail Sender |
Name of sender for SMTP e-mail. Some SMTP mail servers require the sender name to be a valid e-mail address. Note that this name does not appear in the From field. |
|
SMTP Server |
Name or IP address of your SMTP mail server. You can test your settings by clicking Test. |
|
Server SMTP Port |
The port for the SMTP server. |
|
Server Mail Interval |
Specifies how often (in minutes) Vector HelpDesk generates notifications. |
|
Send Invalid Notifications To |
If the Maximum Notification Retries is surpassed, the notification will be sent to this address. If there is no address specified, the notification service will continue trying to send to the original recipient. |
|
Maximum Notification Retries |
The maximum number of retries for e-mail notifications. Once surpassed, the notification will be sent to the address specified in the Send Invalid Notifications To option. |
To set the mail server options in Web Admin, refer to Mail Settings.
Related Topics
What Can You Do With Notifications?
Specifying Notification Recipients
Specifying Notification Contents