About Features

Vector HelpDesk includes UI features that can be enabled and disabled. Most features correspond directly to menu commands, such as Security or Report Editor. When a user does not have permission to use a feature, the feature is not displayed in the user interface.

To enable or disable a feature for a group:

1    In HelpDesk Web Admin, click the Security tab.

If you are in HelpDesk Admin, click Tools > Security > Groups.

2    On the Security tab, click the large Groups button on the left of the tab.

3    In the Groups list, click a group.

4    Click Features graphics/bFeatures.gif.

5    To enable a feature:

a    In the Disabled list, click the feature you want to disable. Use the Shift and Control keys to select more than one feature.

b    Click graphics/bAddToGroup.gif.

6    To disable a feature:

a    In the Enabled list, click the features you want to disable. Use the Shift and Control keys to select more than one feature.

b    Click graphics/bRemoveFromGroup.gif.

Related Topics

Web View Features

HelpDesk Web Admin Features

HelpDesk Admin Features

Web View Editor Features

Enabling and Disabling Projects