Editing User Information

You can edit user information for both users and contacts with HelpDesk Web Admin.

To edit user information:

1    In HelpDesk Web Admin, click the Security tab.

If you are in HelpDesk Admin, click Tools > Security > Users.

2    In the Project list, click a project.

Users are not specific to a project, but each project can have its own user information fields. For example, one project may have a Department field while other projects do not.

3    In the Display list, click Users or Contacts.

To quickly find a user: in the Display list, click Names starting with, then type the first few letters of the user’s name. Alternatively, click Names containing, then type a few letters from anywhere in the user’s name.

To display all users, click All Users.

4    In the list of users, click the user, then click Edit graphics/iEditLogon.gif.

Related Topics

Changing Passwords

Changing the Authentication Method

Groups: Adding and Removing Users

Changing Group Membership

Reserving Licenses s