If Something Goes Wrong

If something goes wrong when you relocate Vector HelpDesk:

    Check the error log. The Relocation Wizard creates an error log in the HelpDeskServer\Relocation folder of the computer where you run the wizard.

    The folder name includes the date and time, so the path to the error log looks something like this:

HelpDeskServer
     \Relocation_02-20-2003_10.44.50
           \RelocationErrorLog.txt

    Check there is enough free disk space on the new server. Typically, the amount of disk space required is at least twice the size of the current HelpDeskServer folder.

    If you are relocating SQL projects, reattach the databases to the SQL Server before trying again.