Service Types
A service type identifies a type of service delivered by the help desk to help desk customers. The Service Type (for example, software or hardware) is set when an issue is submitted.
Vector HelpDesk includes default workflow rules that base the Problem Area on the Service Type.
To edit the list of service types:
1 In HelpDesk Web Admin, click the SLA tab.
2 In the Project list, click a project.
Each project has its own list of service types.
3 In the Choice List list, click SLA Service Types.
4 Edit the service types:
Click
to create a new service type.
To
delete a service type, click the service type and then click
.
To
rename a service type, click the service type and then click
.
To
reorder the list, click a service type and then use
and
to move the service type.