Setting Up Notifications

Notifications allow you to alert users when issues are updated. For example, you can:

    Notify analysts and developers when issues are assigned to them.

    Notify support staff when employees update an issue.

    Notify employees and customers when issues are resolved.

Use notifications to alert users to changes to critical fields such as Owner, Progress, and Priority. Defining too many update notifications can overwhelm users with e-mail, resulting in users missing important notifications.

Related Topics

Planning

Defining Notifications