Backing Up System Files

We recommend you do a general backup of the files in the HelpDeskServer folder.

What files to backup

You should backup these files:

    Censys.mdw (security database that contains users, groups, and passwords).

    The license database.

 

Database engine

Database

 

Jet/MSAccess

Licenses.mdb

 

SQL Server 

LICENSES_MDB

    CenSession.xml

    CenInfoSession.xml

Vector HelpDesk automatically creates backup copies of CenSys.mdw and CenSession.xml in the HelpDeskServer folder when the files change. A mirror of CenSys.mdw is also available (the mirror file is named CenSys_mir.mdw).

Related Topics

About Backing Up

Backing Up Issues

Backing Up Projects

Backing Up the Users Database

Backing Up Web Views

Automatic Backups

Performing Hot Backups

Restoring Backups