Editing Project Properties

The project properties are displayed when you click a project in the Project list.

Project Location

Location of the project files, which includes the definitions database.

Definitions Database

The name of the project definitions database. The definitions database contains the definitions of the fields, queries, sorts, layouts, reports, and notifications for the project.

Database Engine

Specifies whether the project uses Microsoft Access or SQL Server for the issue database.

Groups Allowed to Open Project

List of user groups that are allowed to open the project. Groups allowed to open a project can:

    Log on to Web views of the project (if they also have permission to open the views).

    Edit the project in HelpDesk Admin (depending on what features are enabled for the group).

    Edit views of that project in Web View Editor, or generate new views of that project.

If the Users group is allowed to open the project, then all groups can open the project. The Admins group is always allowed to open projects.

Current Users

Displays the users currently logged on to Web views of the project.

Name

Logon name of the user.

Date/Time

Date and time that the user logged on.

Workstation

The user’s IP address or computer name.

Project

The user is logged on to a Web view of this project.

Virtual Directory

The virtual directory is the final part of the URL used to access the Web view. For example, if the virtual directory is named helpdesk, then the URL is http://server/helpdesk.

Virtual directories such as helpdesk00, helpdesk01, and helpdesk02 are all accessed through the //server/helpdesk URL.

Application

This is always Web View. The Logons Editor also lists the Web View Editor and Web Admin.

Related Topics

Relocating Databases to SQL Server

Relocating Attachments