Backing Up Issues
To back up the issue data stored in a project, you need to back up:
The
issue database, which stores all the issue information entered.
The
files attached to issues. These files are stored outside of the issue database, in the file system.
What to backup
All issue information (except for attached files) is stored in the issue database.
Database engine |
Database |
Jet/MSAccess |
<project>01.dat |
SQL Server |
<project>01_DAT |
By default, attachments are stored in the project folder (for example, C:\Program Files\Vector\HelpDeskServer\helpdesk\Data\Attachments). Note that the attachments may be stored in a different folder or on a different computer.
Notes
To
check the location of the databases, log on to HelpDesk Web Admin and click the Relocation tab.
To
check the location of the attachments, log on to HelpDesk Web Admin, click the Relocation tab, and click
Relocate Attachments.
You
can use HelpDesk Admin to verify the location of the issue database. In the Project list, click the project
to display the Project Properties. The Project
Location specifies the location of the issue database.
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