Vector Web AdminFeatures

The following features enable and disable the different tabs in Vector Web Admin.

Feature

Permits the user to

Web Admin - Choices

Create and edit choices lists

Web Admin - Email Integration

Manage and configure integrations of HelpDesk and e-mail accounts for submitting issues by e-mail, linking e-mails to issues, automatic status by e-mail and more

Web Admin - Inventory Editor

Connect projects to Vector Asset Management or PC-Duo Enterprise site databases for linking computers and other assets to the issues as well as viewing hardware and software reports

Web Admin - Notifications

Set the user account used for notifications

Web Admin - Relocation

Relocate databases and attachments

Web Admin - Security

Edit users, contacts, and groups. Add, edit, and delete groups. Enable and disable features for groups

Web Admin -

SLA - Manage Agreements & Levels

Manage Service Level Agreements and Service Levels, including working hours, target times and escalation rules

SLA - Report Viewer

View reports with summary and metrics of Service Level Agreements performance

SLA - View

View only the Service Level Agreement Information

Web Admin - Tabs

Create new tabs

Web Admin -

Users - Add

Create new users

Web Admin -

Users - Disable

Disable users therefore preventing them from logging into the system

Web Admin -

Users - Update

Update user information such as e-mail addres, postal address and telephone

Web Admin -

Users - View

View only users and user information

Web Admin - Workflow

Edit workflow rules

 

When Web Admin - Security is enabled, you can selectively enable features for editing user accounts.

 

Feature

Permits the user to

View User Editor

View user information (such as the logon name, full name, and password) in the Users and Contacts window

Add Users

Add users

Delete Users

Disable users

Update Users

Edit user information

 

When Web Admin - Security is enabled, you can selectively enable features for editing contact information.

 

Feature

Permits the user to

Add Contact Editor

View contact information (such as the full name and e-mail address) in the Users and Contacts window

Add Contact

Create contacts

Delete Contact

Disable contacts

Update Contact

Edit contact information

Related Topics

Disabling Features

Web View Features

Vector Admin Features

Web View Editor Features

Enabling and Disabling Projects