Update Escalation Rule
Escalation Rule Name:
Conditions
When all these conditions are met...
minute(s) before the issue's Target Initial Response Time
Actual Closure Time is not set
<Field> = <Value>
<Field> = <Value>
<Field> = <Value>
<Field> = <Value>
<Field> = <Value>
<Field> = <Value>
<Field> = <Value>
Meets the query <None>
Actions
Perform the following actions...
These actions will only be executed once, when the conditions are first met.
Update Priority to <Value>
Update Severity to <Value>
Update Owner to <Value>
Update Assigned Work Team to <Value>
Update Escalation Level to <Value>
Update Escalation State to <Value>
Send an e-mail to <None>
Send an e-mail to <None>
Run program