Global Choice Lists

Global choice lists are shared by all projects.

To define a global choice list

1    In HelpDesk Web Admin, click the Choices tab.

2    In the Project list, click Global Choice Lists.

3    Click graphics/iNew.png to create a new choice list.

Alternatively, to base the new list on an existing list, select an entry in Choice List and click graphics/iCopy.png.

4    In the Add Choice List dialog:

a    In the Choice List Name box, type a name for the database table in which you want to store the list choices.

b    In Choice List Caption, type a display name for the choice list (this is the name displayed in in HelpDesk Web Admin).

c    Select the Non-Alphabetical Choice Order check box if you want to define a non-alphabetical order for the choices in the list (for example, Applications, System, Hardware).

d    In the Choices section, click graphics/iNew.png to add a new choice to the list.

To associate the new choice list with a field, use the Field Editor in HelpDesk Admin, then regenerate the Web views that use the field.

Related Topics

Editing Choice Tables