What is a Project?
In Vector HelpDesk, projects are used to keep issues in separate databases. How you organize your projects is up to you. You can have one project for tracking all issues, or you can have several projects. To create and manage projects, use HelpDesk Admin.
A project includes:
A
database of issues and their revision histories, attachments, Service Level Agreements and e-mails.
A
set of project-specific definitions, which include styles (queries, sorts, layouts, reports, and report
pages), the fields, e-mail templates, choice lists and notification definitions. These definitions are
shared by all users of a project.
Project Structure
Related Topics
Copying Definitions and Styles