Changing Report Viewers
Options control which report viewers are used by the Web views:
Standard Report Engine specifies the report viewer used for Listing reports.
Custom Report Engine specifies the report viewer used for Custom reports.
To set these options, log on to HelpDesk Admin, and on the Tools menu, click Options.
Note: If you have a version of Crystal Reports that is newer than version 9, you must still select Crystal Reports 9 as the report viewer.
By default, Vector HelpDesk uses the included Crystal Reports v9.0 Runtime Software to display custom reports, and a built-in HTML report engine to display listing reports, print issues from the Web Views, and format notification contents such as attachments.
It is possible to use the Crystal Reports engine for all the Listing reports, rather than the HTML report engine.
For more information about this, see the Building Custom Reports topic.
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