New - Companies in Security
In the new version of HelpDesk, you can create companies in the Security tab in Web Admin, just like you can create users and contacts.

You can use these companies to create Service Level Agreements for all users and contacts in a company.

If you intend to use SLA, we suggest that you add all companies for existing users and contacts. You can then update those users and contacts to belong to that company.

How to do this:
  1. In Web Admin (Security tab) create a new company.
  2. For each of the existing users or contacts who are members of this company, update the user or contact and select the new company from the Company combo box.
  3. Repeat for all companies.

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You can also find this information in the help and upgrade readme for future reference.