User Accounts
User accounts provide basic logon security. Vector HelpDesk supports the following types of account:
Vector
HelpDesk user accounts.
Active
Directory user accounts.
Windows
NT user accounts.
The authentication method used for each user is specified in HelpDesk Web Admin.
A user account must is required to access HelpDesk Admin, HelpDesk Web Admin, and the Web View Editor. Users must also log on to access Web Views unless they use a submit-only view.
Submit-only Views
A submit-only view allows an unlimited number of users to enter issues from a single user account. All users automatically log on to the view with this account (in fact, the users never see the logon window, they go straight to the view).
This user account must belong to a group that has permission to open the Web view, and to add and update contacts. The account is used to set the Submitter field.
Users submitting issues by this method are recorded as the contact. They must enter the required contact information (name, e-mail, and so on) the first time they submit an issue.
Importing User Accounts from Windows
You can import accounts from an Active Directory domain or from a Windows NT domain. Vector HelpDesk includes a User Account Manager wizard to help you import user accounts.
You can also schedule imports to keep Vector HelpDesk synchronized with Active Directory (or Windows domains).
Predefined User Accounts
Vector HelpDesk includes several built-in users: demo, guest, and admin. It also includes sample users that reflect basic help desk roles. You can disable most of these accounts in HelpDesk Web Admin. The admin account cannot be disabled, so you should change the admin password.
Disabled user accounts are still listed in the Contact, Owner, and Submitter lists. You must edit the project database files to delete the users from the database, or to remove them from the choice lists.
Related Topics
Users: Changing Group Membership