Applying Service Agreements to Issues

You can apply a service agreement to the issues that are already in the project database. To do this, use a query to specify the issues to which the service agreement is applied.

To apply a service agreement:

1    In HelpDesk Web Admin, click the SLA tab.

2    In the project list, click a project.

3    In the Service Agreements section, click a service agreement.

4    Click Apply.

5    In the Apply Service Agreement dialog, click a query. The agreement is applied to the issues returned by that query.