Defining User Categories

You can control which users and contacts are visible in a project. Each user (and each contact) can be assigned to a user category. For example, some users can be assigned to the Internal Development category, and others to the External Development category.

The list of available user categories is a global choice list, so you can use HelpDesk Web Admin to build the list of user categories you want to use.

To edit the list of user categories:

1    In HelpDesk Web Admin, click the Choices tab.

2    In the Project list, click < Global Choice Lists >.

3    In the Choice List list, click User Category.

4    In the Choices section:

    To add a new user category, click graphics/iRename.png and then type the category name.

    To rename a user category, click the category and then click graphics/iNew.png .

    To delete a user category, click the category and then click graphics/iDelete.png .

Related Topics

Assigning Users to Categories

Hiding Users in Projects