Mail Settings
In order for the HelpDesk E-mail Integration to process incoming and outgoing e-mails, several Mail Settings must be configured in HelpDesk.
To configure the Mail Settings:
Log on to HelpDesk Web Admin. Click the E-mail tab and the Mail Settings section.
Fill in the Outgoing E-mail Settings. These settings are used when sending e-mails.
Click Test to ensure HelpDesk is able to connect to the SMTP server using the settings you provided.
Option |
Description |
Hostname |
The hostname or IP address of the SMTP server. For example: smtp.mycompany.com |
Port |
The port through which the SMTP server communicates. The default SMTP server port is 25. |
Logon |
The logon account used to gain access to the SMTP server. Use this only if your SMTP server requires authentication. |
Password |
The password for logging into the SMTP server. Use this only if your SMTP server requires authentication. |
Request Read Receipt |
Read receipts will appear in the conversation, confirming that the recipient has read the message. Note, however, that some recipients may choose to never send read receipts. |
Send Automatic E-mail Notifications From |
Name of the sender for SMTP e-mail. Some SMTP mail servers require the sender to be a valid e-mail address.Supported Formats: "Notification Service" <notificationservice@yourcompany.com> notificationservice@yourcompany.com |
Send Automatic E-mail Notifications Every |
Send e-mail notifications at the specified interval (in minutes). |
Maximum Retries |
The maximum number of retries for e-mail notifications. Once surpassed, the e-mail will be sent to the address specified in the Send Failed Outgoing E-mails To. |
Send Failed Outgoing E-mails To |
If the Maximum Retries is surpassed, the e-mail will be sent to this address. If there is no address specified, the e-mail service will continue trying to send to the original recipient. |
Fill in the Incoming E-mail Settings. These settings are used when receiving e-mails, together with the Account, Server and Logon Information specified in the defined Mail Integrations. [Link here to Mail Integration content]
Option |
Description |
Check Server For New Mail Every |
Check for new incoming e-mails at the specified interval (in minutes). |