Users Database

Database

All Vector HelpDesk projects share the same database of users. The users database also stores global choice lists.

Microsoft Access

The user database is named users.mdb.

SQL Server  

The user database is named USERS_MDB, and consists of these files:

    USERS_MDB.mdf

    USERS_MDB_log.LDF

Tables

tblUser

Lists the users and contacts. Users have logon names and passwords. Contacts are people who report issues, but do not have a logon account.

If you add a field to the Origin tab, the field is added to tblUser, not tblDts. The Origin tab is a read-only tab that displays user and contact information. The user and contact information is actually entered in HelpDesk Web Admin (Security tab). This allows user and contact information to be entered once for all issues, instead every time for each issue.

Related Topics

Database Overview

Issue Database

Project Definitions Database

Other Project Files

Other Databases

Relocating Databases to SQL Server