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Create a new workflow template |
a |
Log on to Issue Tracker Web Admin. Tip To log on to Issue Tracker Web Admin from Issue Tracker Admin, click Tools > Web > Web Admin. This will log you on to Issue Tracker Web Admin using the same account you used to log on to Issue Tracker Admin. |
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b |
Click the Workflow tab. In the Project list, click MyHelpDesk. | |
c |
Click Template and click Add. |
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d |
In the Add New Template dialog box:
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The Set Problem Area template is added to the list of templates.
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e |
Under Conditions, click Why don't I see all my fields in the Field list? |
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f |
Under Possible Values, click |
g |
Your template should now look like this: |
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In the Template list, note that |
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