About Groups
Each user is a member of one or more groups. Access to Vector HelpDesk features and projects is based on group membership. You can enable and disable features and projects on a group-by-group basis. A user can only access a feature or project if the user is a member of a group where the feature or project is enabled.
Vector HelpDesk has several default groups.
The
Admins group has all features enabled
The
Users group enables features that you want to make available to all users.
All users are members of this group
The
Analysts and Group Leaders groups have access
to all Web view features controlled by security permissions
The
Employees group cannot access any of the Web view features controlled by
security permissions
To control access to Vector HelpDesk features, you assign users to the groups based on their roles and responsibilities in the issue tracking process. For example, a help desk group leader or analyst who is also responsible for administering Vector HelpDesk must be a member of the Admins group.
Notes
Use
the Web View Editor to set the group
access permissions that control who can log on to the Web views of a project.
Use
HelpDesk Admin to control access to projects.
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