Configuring the Servers

Each integration rule can be associated with a different mailbox or Public folder on the Exchange server. If you have multiple Exchange servers or Vector Servers, you can even define different rules for different servers.

Exchange Server Name

The computer name of the Exchange server.

Inbox/Folder Name

A mailbox or Public folder on the Exchange server. The integration rule is applied to all new e-mail messages in the specified mailbox or Public folder.

Server Path

The location of the Vector Server

Logon Name

A user name that can be used to log on to Vector HelpDesk. The user must have access permissions for the project where issues are created.

Password

The user’s password.

Related Topics

About Submitting Issues by E-mail

Defining Integration Rules

Mapping Fields

Assigning Default Values