Admin Features

To enable Admin features, you must enable Admin Utility. Otherwise, users cannot log on.

Feature

Permits the user to

Admin Utility

 Log on to HelpDesk Admin

Delete Project

Delete a project

Delete Issues

Delete issues from a project

Import Issues

Import issues into a project

Integrity Editor

Open the Integrity Editor

Layout Editor

Open the Layout Editor and define custom layout styles for the Summary List

Licenses

Open the Licenses dialog

Logons Editor

Log off users

New Project

Create a new project

Notification Editor

Set up automatic e-mail notifications

Password Editor

Change password, in Web views and in HelpDesk Admin

Page Editor

Create and edit report pages

Project Properties

Edit project properties, such as which groups are allowed to open a project

Query Editor

Open the Query Editor and define custom queries

Repair and Compact

Repair and compact a project database

Report Editor

Define new reports, and edit existing reports

Sort Editor

Open the Sort Editor and define custom sorts

Field Editor

Add new fields, change labels and modify the values that appear in choice lists

Upgrade Editor

Upgrade HelpDesk Server files

Web Tools Menu

Start the Web View Editor and HelpDesk Web Admin from the Tools > Web menu

When Editor

Edit the when conditions for notifications

Windows Account Editor

Edit the Windows user account used for anonymous access to virtual directories and for running the notification service.

Example

To allow users to create new reports, enable, at a minimum, the Admin Utility and Report editor features. This allows users to log on to HelpDesk Admin and create new reports using existing queries, sorts, and report pages. The new reports are automatically made available in existing Web views.

Enabling the Query editor, Sort editor, and Page editor features allows users to create new queries, sorts, and report pages and use them in report definitions. New queries aren’t available in Web views unless you export the queries and regenerate the views. All new sorts, however, are automatically made available in Web views.

Related Topics

Disabling Features

Web View Features

HelpDesk Web Admin Features

Web View Editor Features

Enabling and Disabling Projects

Generating Web Views