Relocating Attachments

When users upload attachments, the attachments are stored on the Web server. For example, the files attached to issue #3 in the HelpDesk project are stored in the folder

HelpDeskServer\helpdesk\Data\Attachments

For security purposes, you may want to move the attachments to a separate file server.

To relocate attachments:

1    In HelpDesk Admin, click Tools > Relocate > Attachments.

This logs you on to HelpDesk Web Admin, where you can use the Relocation tab to move (relocate) attachments.

2    In HelpDesk Web Admin, click the Relocation tab and then click Relocate Attachments.

3    Under Relocate the attachments for these projects, select the projects whose attachments you want to move.

4    In the New location for attachments box, type or paste the name of an existing folder on another computer.

    The Windows account (by default, CensusUser) must have (full) permissions on the new location.

    The new location must be a UNC path (for example, \\sharename\Attachments) that the Web server can access.

    The new location is the root folder where Vector HelpDesk creates folders to store the attachments. For example, if the new location is

//fileserver/helpdeskWeb

then attachments to the HelpDesk project are stored in

//fileserver/HelpDeskWeb/helpdesk/Data/Attachments

If you created your own attachment field, then attachments are stored in

//fileserver/helpdeskWeb/helpdesk/Data/<fieldname>

5    Click Apply to relocate the attachments.

6    After the attachments are relocated, regenerate the Web views of the projects whose attachments were relocated.

Notes

Relocating attachments logs off users and prevent them from logging on, so choose a time when there is little or no activity on Vector HelpDesk.

Related Topics

Relocating Databases to SQL Server

Generating Web Views

Editing Project Properties

Troubleshooting HelpDesk Web Admin

Changing the Windows Account

Releasing Databases