Setting Default Values for New Users

To save time when creating user accounts, you can use an existing user account as a template for new accounts. All the user information entered in the existing account (except for the password, user name, and logon name) are used as the default values for new accounts.

To set the default values for new user accounts:

1    In HelpDesk Web Admin, click the Security tab.

Alternatively, in HelpDesk Admin, click Tools > Security > Users.

2    In the Project list, click a project.

3    In the Display list, click Users.

4    Click a user and then click Make Default graphics/defuser_on.gif.

 

You can also set default values for contacts by clicking a contact in the list and then clicking graphics/defuser_on.gif.

Related Topics

Importing User Accounts

Defining Import Rules

Adding Active Directory Servers and Windows Domains

Adding a Windows NT Domain

Filtering Users