Before You Relocate

Check Permissions

You must run the Relocation Wizard with a user account that has Full Control permission for the HelpDeskServer folders on all computers (current location and new location).

Close all copies of HelpDesk Admin and the Web View Editor

This includes all copies of the programs, not just those installed on the Web server.

Relocate Projects

If you have any projects located outside of the HelpDeskServer folder, use HelpDesk Admin to move the projects into the HelpDeskServer folder. After you relocate Vector HelpDesk, you can use HelpDesk Admin to move the projects back outside of the HelpDeskServer folder.

Back Up

The Relocation Wizard backs up your HelpDeskServer and HelpDeskTools folders, but you may want to create your own backups.

Log Off Users

The Relocation Wizard logs off users, but you may want to inform users that Vector HelpDesk will not be available.

Related Topics

Relocating Vector HelpDesk

Updating Client Programs

Enabling Vector HelpDesk after Relocation