Overview

Vector HelpDesk Access Enabled supports Jet/Access databases; Vector HelpDesk SQL Enabled adds support for SQL Server.

By default, all Jet/Access databases are stored in the HelpDeskServer folder (for example, C:\Program Files\Vector\HelpDeskServer). SQL Server databases are located on the SQL Server computer in a folder specified by the administrator.

Project databases

A project includes two main databases:

    A database of issues (and their revision histories).

    A database of definitions, which contains the queries, sorts, layouts, reports, notifications, fields, and tabs available in the project.

Users database

In addition to the project databases, there is a database of users. The users database is shared by all projects.

Related Topics

Issue Database

Project Definitions Database

Users Database

Other Project Files

Other Databases

Relocating Databases to SQL Server