Service Level Reporting
Vector HelpDesk includes a set of service level reports to help you monitor and measure help desk performance against service level objectives,
To view a service level report:
1 In HelpDesk Web Admin, click the SLA tab.
2 In the project list, click a project.
3 In the Service Agreements section, click Reports. (If the Reports button is disabled, click a service agreement.)
4 In the Service Agreement Reports dialog, click the report you want to view, and then click OK, or double-click the report.
5 In the
toolbar of the Crystal Reports viewer, click
to print the issue. Click
to save the report as PDF, Word, or Excel.