Make Inventory Information available in Web views

This tutorial shows you how to make the software and hardware information collected by Vector Asset Management Inventory available in Issue Tracker Web views.

Important For this tutorial, we'll assume that you created a new project named "MyHelpDesk", using the default "HelpDesk" project as your base project.


1 

Link a Issue Tracker project to a Vector Asset Management site database

a

Log on to Issue Tracker Web Admin. Click the Inventory tab and in the Project list, click MyHelpDesk.

b

Click Remove to remove the link to Sample PC-Duo Enterprise Site. The MyHelpDesk project inherits this link from its base project, HelpDesk.

c

Click Link to open the Link Site Wizard.

The Link Site Wizard will help you link the MyHelpDesk project to a site database, so MyHelpDesk Web views will be able to display inventory information. The wizard searches your local computer for site databases that you can link to.

d

Click Next to start the search for site databases.

e

This step is required only the first time you run the wizard.
Click Next to download and install the ActiveX control used by the wizard to detect site databases on your computer.

Depending on your browser settings, you may see a Security Warning dialog. If you do, allow the wizard to install the ActiveX control.

f

While the wizard searches your computer for site databases, you'll see a progress indicator. Let the wizard finish. The wizard will automatically go to the next page when it finishes.

g

When the wizard finishes detecting sites, it displays a list of the detected sites.

Linking to a detected site is easy, because the wizard handles all the details for you. You don't have to know anything about the database (such as its type, name, location) or the logon information (user name and password).

h

Click the site you want to link to, and then click Next.

i

Click Finish to link the project to the site database.

j

MyHelpDesk is now linked to site database you selected.

To retrieve inventory information from the site database, Web views will use the query:

Client Name = Computer Name

Client Name is a field in the site database that contains the computer name of a PC.

Computer Name is a field in the Web views of MyHelpDesk. When you type a name in the Computer Name field, Vector Issue Tracker gets the inventory information for the computer with that name.