Assigning Users to Categories
Assigning users and contacts to categories allows you to control which users and contacts are visible in a project.
To assign users and contacts to categories:
1 In HelpDesk Web Admin, click the Security tab.
If you are in HelpDesk Admin, click Tools > Security > Users.
2 In the Project list, click a project.
3 In the Display list:
To
display all users, click All Users.
To
display all contacts, click All Contacts.
To
display all users and contacts whose names start with the same letters, click Names
starting with and type the first few letters of the name.
To
display all users and contacts whose names contain the same string, click Names
containing and type the string.
4 In the
list of users, click a user or contact and then click Edit .
5 In the User Category list, click the category to which the user belongs.
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