About Groups

Each user is a member of one or more groups. Access to Vector HelpDesk features and projects is based on group membership. You can enable and disable features and projects on a group-by-group basis. A user can only access a feature or project if the user is a member of a group where the feature or project is enabled.

Vector HelpDesk has several default groups.

    The Admins group has all features enabled

    The Users group enables features that you want to make available to all users. All users are members of this group

    The Analysts and Group Leaders groups have access to all Web view features controlled by security permissions

    The Employees group cannot access any of the Web view features controlled by security permissions

To control access to Vector HelpDesk features, you assign users to the groups based on their roles and responsibilities in the issue tracking process. For example, a help desk group leader or analyst who is also responsible for administering Vector HelpDesk must be a member of the Admins group.

Notes

    Use the Web View Editor to set the group access permissions that control who can log on to the Web views of a project.

    Use HelpDesk Admin to control access to projects.

Related Topics

About Users and Contacts

About Security

Defining User Groups

Groups: Adding and Removing Users

Enabling and Disabling Projects