Administering Vector Issue Tracker

Creating Projects and Generating Web Views

Projects

A Vector Issue Tracker project includes:

  • A database of issues (and their revision histories).

  • Definitions of the queries, sorts, layouts, reports, notifications, fields (captions, choice lists, UI controls, data types, and more), and tabs available in the project.

To create projects and edit definitions (the fields, queries, reports, sorts, layouts, and notifications), you use Issue Tracker Admin, a Windows program. Issue Tracker Web Admin is a Web-based tool that allows you to remotely edit some of the project definitions (such as tabs and choice lists) and to manage user accounts and user groups.

Web Views

Issue Tracker Web provides Web-based views of Vector Issue Tracker projects.

Each Web view is customized to meet the specific needs of a class of users. For example, employees don't need to see all the issues in the project database, just the issues they submitted. And they don't need to see notes and comments entered by help desk staff. The help desk staff, on the other hand, needs access to all the issue information in the project database.

With Vector Issue Tracker, you can provide separate views for employees and for help desk staff. Each view is accessed through the same web-based interface.

Views are easy to define using the Web View Editor. Just choose a set of queries and fields that you want to expose in the view.

  • Queries determine what issues users can retrieve from the project database.

  • Fields determine what information users can view and modify for each issue.

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