Administering Vector HelpDesk on the Web

HelpDesk Web Admin is a Web-based administration tool that allows you to:

    Add and edit users and contacts.

    Define workflow rules.

    Create new tabs.

    Set up choice fields.

    Enable e-mail notifications.

    Migrate projects to SQL Server and move projects to different SQL Server computers.

    Move attachments to a different computer.

    Integrate Vector Inventory.

Logging On

You can log on to HelpDesk Web Admin directly from the Web View Editor, using the same logon account you used for the Web View Editor.

To log on to HelpDesk Web Admin

Do one of the following:

    In your Web browser, go to //server/helpdeskadmin, where server is the name of your Web server.

    In HelpDesk Admin, click Tools > Web > Web Admin.

    At the Web server, click Start > Programs > Vector > HelpDesk > HelpDesk Web Admin

    In the Web View editor, click Admin and then click Log On.

Generating HelpDesk Web Admin

When you install the HelpDesk Web Server, the setup program generates a copy of HelpDesk Web Admin. If necessary, you can generate another copy of HelpDesk Web Admin. For example, you may want to change the URL used to access HelpDesk Web Admin.

To generate HelpDesk Web Admin:

1    In the Web View editor, click Admin.

2    If required, change the URL and directory for HelpDesk Web Admin.

3    Click OK.

Windows Permissions

When you log on to HelpDesk Web Admin, it uses your Windows credentials to run tasks if you are a member of the CensusAdminsGroup group or the local Administrators group on the HelpDesk Server computer. Otherwise, HelpDesk Web Admin runs tasks as CensusUser.

Members of the CensusAdminsGroup group (or of the local Administrators group on the HelpDesk Server computer) have the required permissions to perform any task with HelpDesk Web Admin. The CensusUser account, on the other hand, cannot perform IIS-related tasks such as unloading virtual directories (when logging off users), and may not be able to relocate databases to other computers.

During installation, the Setup program creates the CensusAdminsGroup group and adds all members of the domain Administrators group to the CensusAdminsGroup group. Setup also adds the CensusAdminsGroup to the local Administrators group on the HelpDesk Server computer. The purpose of the CensusAdminsGroup is to control access to Web Admin.