Backing Up the Users Database
The users database contains all user and contact information, and is shared by all projects.
What to backup
If at least one project uses SQL Server, the user data is stored in a SQL Server database. Otherwise, the user data is stored in a Microsoft Access .mdb file. The users database is located in the HelpDeskServer folder (for example, C:\Program Files\Vector\HelpDeskServer).
Database engine |
Database |
Jet/MSAccess |
users.mdb |
SQL Server |
USERS_MDB |
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