Disabling User Accounts

Users are not deleted, only disabled.

Disabled accounts cannot be used to log on, but the names still appear in the Owner and Contact lists because existing issues may still refer to the users.

Disabling a contact has no effect.

To disable a user account:

1    In HelpDesk Web Admin, click the Security tab.

If you are in HelpDesk Admin, click Tools > Security > Users.

2    In the Project list, click a project.

3    In the Display list, click Users.

4    Select the Disabled check box beside the name of the user you want to disable.

Related Topics

About Users and Contacts

Creating User Accounts

Changing Passwords and Editing User Information