What Can You Do With Notifications?

You can send notifications to specific users or contacts, or to the current owner, the previous owner, or the contact (the person who reported the issue).

To trigger notifications, use simple when conditions that test for changes to an issue:

    Sending a notification when an issue is reassigned

    Sending a notification when a field is updated

    Sending a notification when a field is set to a specific value

    Sending a notification when a new issue is submitted

    Sending a notification when certain users update an issue

    Sending a notification when an issue is resolved

Related Topics

About Notifications

Editing Notifications

Specifying Notification Recipients

Defining When Conditions

Specifying Notification Contents

Managing Workflow with Notifications

Setting Up Notifications