Supported Configuration

Vector HelpDesk supports two possible configurations: Standard and Distributed. In both configurations, all components are installed on the Web server. The difference between the two configurations is the location of the databases.

Standard Configuration

    All components are installed on the Web server.

    All databases are located on the Web server. By default, the databases are Microsoft Access databases, but you can relocate them to SQL Server (if you have a license for Vector HelpDesk SQL Enabled).

If you intend to relocate databases to SQL Server, we recommend you use the Distributed configuration.

Distributed Configuration

This configuration requires Vector HelpDesk SQL Enabled.

    All components are installed on the Web server.

    All databases are in SQL Server, and are located on a separate SQL Server computer (the database server).

To set up a distributed configuration, install Vector HelpDesk in the standard configuration, then use HelpDesk Web Admin to relocate the databases from the Web server to the SQL Server computer.

Configuration Options

Both configurations allow you to install additional copies of HelpDesk Admin and the Web View Editor on other computers. For example, you can install the Web View Editor on your computer, so you can edit and regenerate existing Web views from your desk.

Notes

To create new Web views, you must use the Web View Editor installed on the Web server. Copies of the Web View Editor installed on other computers can edit and regenerate existing Web views, but cannot create new Web views.