In
Census 8.0, the field
Issue Type is introduced. This field is central to the new
Service Level Agreements feature - which can be used to specify required response and resolution times for different contacts, departments, or companies.
Issue Type is a core field that helps determine which Service Level Agreement will apply for each issue.
Depending on the usage you have given to the field
Type of previous versions, its functionality could be similar to the one of the
Issue Type.
In order to take advantage of the full new functionality, it is recommended to replace the previous
Type field with the new
Issue Type field.
This involves:
- Updating all reports, sorts, notifications, queries, layouts, and workflow rules that are currently referencing the Type field, and instead change them to use Issue Type.
- Changing the Issue Type choice list values to reflect your current choices of the Type field.
- Migrating the old Type data to the new Issue Type field by using the Import Issues section of Census Admin.
As an alternative, if the two fields do not overlap in functionality in your project, you can use
Issue Type in addition to the existing
Type field, possibly using Workflow rules to relate them.
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You can also find this information in the help and upgrade readme for future reference.