PC Remote Control Solution

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These discussion points may help position PC Remote Control to your boardroom colleagues.

In IT User Support and Remote Systems Management, the remote control component is usually the most heavily used item of infrastructure software, and demands very high reliability and ease of use.

Remote Control is also a particularly sensitive activity and demands high levels of security from both corporate and personal privacy perspectives.

In today’s environment of increased awareness of corporate responsibility, and of how that responsibility flows down through management to operational staff, it is also important that remote control activities can be audited.

At a practical day to day level, remote control has to be easy to deploy, very robust, and economical on network bandwidth use.

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Solution Deliverables

PC-Duo creates a remote control infrastructure for your networked and remote users.
PC-Duo provides support analysts with a tool that is ergonomic to use, promoting motivation and performance in the IT user support team. It increases opportunity for ‘first call resolution’.
PC-Duo increases IT end-user productivity through reduced incident resolution times.
Similarly, PC-Duo facilitates remote server management which should increase the availability of IT infrastructure and business critical systems.
PC-Duo delivers security and remote control session audit to match the strongest compliance regimes.

Straightforward to deploy, manage and maintain.
Fast, ergonomic and popular with support staff.
Highly efficient in use of bandwidth.
Available in two pick-‘n-mix flavors: Express for peer-to-peer network connections; Enterprise for managed connections, Web and firewall friendliness.
Familiar Explorer-style file transfer.
Strong security features.
Integrates with Vector HelpDesk.

PC-Duo® Remote Control is available as a standalone solution as well as a solution component in Service Manager Pro. View comprehensive feature information on PC-Duo.

Vector PC-Duo is combined with Vector HelpDesk and Asset Discovery and Mapping, in our flagship Service Manager Pro. PC-Duo can be used from inside the Web-based HelpDesk console.

Download the solution highlights brochure for Vector PC Remote Control v11.2 (PDF) - 8.5"x11" (Americas) or A4 Size (EMEA)
Request an evaluation of PC-Duo® Remote Control