PC-Duo Remote Control Solution

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These discussion points may help position PC-Duo Remote Control to your boardroom colleagues.

In IT User Support and Remote Systems Management, the remote control component is usually the most heavily used item of infrastructure software, and demands very high reliability and ease of use.

Remote Control is also a particularly sensitive activity and demands high levels of security from both corporate and personal privacy perspectives.

In today’s environment of increased awareness of corporate responsibility, and of how that responsibility flows down through management to operational staff, it is also important that remote control activities can be audited.

At a practical day to day level, remote control has to be easy to deploy, very robust, and economical on network bandwidth use.

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Solution Deliverables

PC-Duo creates a remote control infrastructure for your networked and remote users.
The optional PC-Duo® for Terminal Services creates remote support for users working at thin client devices such as Wyse terminals.
PC-Duo therefore provides a consistent user support environment across a heterogeneous environment of conventional PCs and thin clients on terminal services.
PC-Duo provides support analysts with a tool that is ergonomic to use, promoting motivation and performance in the IT user support team. It increases opportunity for ‘first call resolution’.
PC-Duo increases IT end-user productivity through reduced incident resolution times.
Similarly, PC-Duo facilitates remote server management which should increase the availability of IT infrastructure and business critical systems.
PC-Duo delivers security and remote control session audit to match the strongest compliance regimes.

Straightforward to deploy, manage and maintain.
Optional PC-Duo for Terminal Services installs on Microsoft and Citrix terminal services servers to connect automatically into thin client sessions. Further information is available in a Vector Tech Note, available for download in either US LTR format or A4 (EMEA regions).
Fast, ergonomic and popular with support staff.
Highly efficient in use of bandwidth.
Available in two pick-‘n-mix flavors: Express for peer-to-peer network connections; Enterprise for managed connections, Web and firewall friendliness, and centralized security management.
Familiar Explorer-style file transfer.
Strong security features, including AES encryption and SSL for internet connected PCs.
Integrates with Vector HelpDesk.

PC-Duo® Remote Control is available as a standalone solution as well as a solution component in Service Manager Pro. View comprehensive feature information on PC-Duo.

Vector PC-Duo is combined with Vector HelpDesk and Asset Discovery and Mapping, in our flagship Service Manager Pro. PC-Duo can be used from inside the Web-based HelpDesk console.

Download the solution highlights brochure for Vector PC-Duo Remote Control (PDF) - 8.5"x11" (Americas) or A4 Size (EMEA)
Download the What's New PDF for PC-Duo v11.6 - 8.5"x11" (Americas) or A4 Size (EMEA)
Download a Tech Note on PC-Duo for Terminal Services - 8.5"x11" (Americas) or A4 Size (EMEA)
Request an evaluation of PC-Duo® Remote Control