PC-Duo Remote Control Solution
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These discussion points may help position PC-Duo Remote Control to your boardroom colleagues.
- In IT User Support and Remote Systems Management, the remote control component is usually the most heavily used item of infrastructure software, and demands very high reliability and ease of use.
- Remote Control is also a particularly sensitive activity and demands high levels of security from both corporate and personal privacy perspectives.
- In today’s environment of increased awareness of corporate responsibility, and of how that responsibility flows down through management to operational staff, it is also important that remote control activities can be audited.
- At a practical day to day level, remote control has to be easy to deploy, very robust, and economical on network bandwidth use.
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- PC-Duo Remote Control
Remote Control – Ergonomic, Secure, Fast
Solution Deliverables
- PC-Duo creates a remote control infrastructure for your networked and remote users.
- The optional PC-Duo® for Terminal Services creates remote support for users working at thin client devices such as Wyse terminals.
- PC-Duo therefore provides a consistent user support environment across a heterogeneous environment of conventional PCs and thin clients on terminal services.
- PC-Duo provides support analysts with a tool that is ergonomic to use, promoting motivation and performance in the IT user support team. It increases opportunity for ‘first call resolution’.
- PC-Duo increases IT end-user productivity through reduced incident resolution times.
- Similarly, PC-Duo facilitates remote server management which should increase the availability of IT infrastructure and business critical systems.
- PC-Duo delivers security and remote control session audit to match the strongest compliance regimes.
Solution Highlights
- Straightforward to deploy, manage and maintain.
- Optional PC-Duo for Terminal Services installs on Microsoft and Citrix terminal services servers to connect automatically into thin client sessions. Further information is available in a Vector Tech Note, available for download in either US LTR format or A4 (EMEA regions).
- Fast, ergonomic and popular with support staff.
- Highly efficient in use of bandwidth.
- Available in two pick-‘n-mix flavors: Express for peer-to-peer network connections; Enterprise for managed connections, Web and firewall friendliness, and centralized security management.
- Familiar Explorer-style file transfer.
- Strong security features, including AES encryption and SSL for internet connected PCs.
- Integrates with Vector HelpDesk.
Solution Components in Vector PC-Duo Remote Control
- PC-Duo® Remote Control is available as a standalone solution as well as a solution component in Service Manager Pro. View comprehensive feature information on PC-Duo.
Complementary Solutions
Vector PC-Duo is combined with Vector HelpDesk and Asset Discovery and Mapping, in our flagship Service Manager Pro. PC-Duo can be used from inside the Web-based HelpDesk console.
Further Information and Resources
- Download the solution highlights brochure for Vector PC-Duo Remote Control (PDF) - 8.5"x11" (Americas) or A4 Size (EMEA)
- Download the What's New PDF for PC-Duo v11.6 - 8.5"x11" (Americas) or A4 Size (EMEA)
- Download a Tech Note on PC-Duo for Terminal Services - 8.5"x11" (Americas) or A4 Size (EMEA)
- Request an evaluation of PC-Duo® Remote Control

