Vector Business Process & Issue Tracking Solutions
Vector Issue Tracker
The Configurable Framework for Compliance
and Process Management Tasks

Call (800) 330-5035 now to discuss your requirements
Outside the US and Canada? Call +1 (770) 622-2850

Customer Perspectives

Organizations today have a new- or at least revitalized - interest in how they control their processes for maximum effectiveness at minimum cost, while at the same time adhering to their own, and legislated, standards of behaviour.

Although there is a huge range of scenarios in which this statement applies, there are underlying common characteristics. 'Issues' need to be identified, assessed, recorded and tracked through to resolution. This can involve teamwork and delegation, and very often involves input from several stakeholders within the organization - particularly those who may be held legally responsible as individuals.

There is a need for a robust issue and process management framework, which can be applied in a broad spectrum of scenarios, and which can readily accommodate the practice of continuous improvement which characterizes all successful organizations.

Solution Essentials

  • Vector Issue Tracker is a modular, Web-based, generalized issue tracking architecture, which is aligned to a wide range of situations and requirements through powerful customization. All of its main areas of functionality can be tailored to reflect your business processes with precision. A typical project incorporates your definitions of -
    • issue recording data fields and presentation
    • time- and SLA-based escalation
    • team-oriented workflow management
    • notifications to stakeholders
    • email integration features
  • To short-cut the process of customization, Vector provides an expanding family of pre-built templates, generalized from proven customer installations.
    • IT Inventory Management / Inventory Tracking
      Centralized Management for your Inventory Lifecycle
    • Incident Management
      Providing Centralized Tracking for Customer and Internal Incident Reports
    • Customer Support Tracking
      Advancing the Customer Support Experience through Centralized and Automated Issue Management
    • Compliance Management / Compliance Requirement Tracking
      Manage Compliance Adherence through a Centralized Repository of Issues
    • Change Management
      Allowing you to Manage and Track IT Governance Issues
    • Business Process/Workflow Management
      Customized Workflow Management for your Business Needs
    • Help Desk Tracking
    • Defect Tracking
    This list is always expanding, so if you believe you have a requirement that falls outside the family, call (800) 330-5035 now and we will work with you to identify the closest template and assess the extent of any further customisation that might be needed.
  • Vector Issue Tracker is highly scalable, and works as efficiently supporting hundreds of users as five. It's Web architecture supports distributed users and remote administration.
  • Vector Issue Tracker can readily access, display and act on information from any SQL-based database - customer information, products, events, etc.
  • Detailed tracking of the progress of an issue through to resolution is particularly important in today's drive for accountability. Vector Issue Tracker interleaves email exchanges with the chronological record of issue resolution activity, providing an unequivocal record and audit trail of the efforts made to solve a problem.
  • Vector Issue Tracker has its own suite of reports on issue resolution and service level metrics, but custom reporting is a frequent component of an Issue Tracker install.

Vector Issue Tracker is also available highly tailored for IT Support and Service Management in Vector HelpDesk. To gain a first impression of Vector Issue Tracker look and feel, why not review the HelpDesk Screenshot Gallery. Then visit the online Vector Issue Tracker demos where you can experiment with any of the templates listed above, and create and update issues in the demo issue database.

For no-obligation discussion of your requirements, ask for a Vector Issue Tracker product specialist on (800) 330-5035 or e-mail sales@vector-networks.com.

To explore Vector Issue Tracker, view the online demo