Thank you for choosing to evaluate our fully functional 30-day trial software. If you requested a CD-ROM, it will be sent to you shortly. If you had problems downloading, please request an evaluation CD by emailing your details to cd-request@vector-networks.com. Many of the downloadable kits are password-protected. If you are prompted to enter a password, please enter: 7591. The keys for PC-Duo Enterprise HelpDesk are provided below. Before you start evaluating our product, we strongly recommend that you request a remote demo of your chosen product. To request a remote demo, click here http://www.vector-networks.com/demo All help documentation for PC-Duo Enterprise is provided in the kits you have downloaded, and are also available on the web site. We recommend following the Evaluators Guide to get started, click here http://www.vector-networks.com/support/documentation.php If you are in the USA/Canada, and have any questions during your evaluation process please e-mail us at support@vector-networks.com or if you would like to speak to a Customer Service Representative, please call 800 330 5035. If you are outside the USA/Canada, please email support@vector-networks.co.uk or call +44 (0) 1827 67333. Vector software is installed on over 3 million desktops and servers worldwide, including well respected companies such as Siemens, Ford, Dresdner Bank and Commerzbank. Thank you. Vector Networks 'PC Management for the Networked Enterprise' Here are the keys that you will be prompted for when installing PC-Duo HelpDesk. These keys are also available in the kits' README files. Windows 2003 Server users: Please download the following document which describes manual steps required to support HelpDesk on Windows 2003 Server: http://www.vector-networks.com/enterprise/manual/helpdesk_2003_support.doc PC-DUO ENTERPRISE HELPDESK KEY:- (Note: Please use the Access Enabled key during installation. To apply the SQL Enabled key open the "HelpDesk Admin" application from the Enterprise Helpdesk group on the start bar. Select your project and choose Licenses from the Tools menu. Then select SQL Enabled from the drop down menu and click on the button next to the License Keys fields. Access Enabled CAJAADBDCDHCCJAFGAAAAAAAFDBBCCAAEADAJ SQL enabled SAJAADBAADCEGFAIGAAAAAAAFDBBCCAAEADAJ KEY EXPIRY These serial numbers expire 30 days after installation, or by 31 December 2004, whichever comes first. Vector Networks Inc. (Americas Office) 3425 Corporate Way Suites D - G Duluth, GA 30096 Phone: 770 622 2850 Toll Free: 800 330 5035 Fax: 770 495 6214 Sales: solutions@vector-networks.com Tech Support: support@vector-networks.com Web site: webmaster@vector-networks.com Vector Networks (Europe) Ltd. - EMEA 183 Fraser Road Sheffield, S8 0JP United Kingdom Phone: +44 (0)20 3286 7500 Sales: solutions@vector-networks.eu Tech Support: support@vector-networks.eu