User Manual

NetSupport PC-Duo User Manual

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This book explains how to use NetSupport PC-Duo version 8.0. NetSupport PC-Duo provides the remote control module of PC-Duo Enterprise, and is available on the PC-Duo Enterprise CD.

Copyright © Vector Networks Limited, MetaQuest Software Inc. and Productive Computer Insight Limited.

The information in this document is subject to change without notice and should not be construed as a commitment by Vector Networks Limited, Vector Networks Inc. MetaQuest Software Inc. or Productive Computer Insight Limited.

Vector Networks Limited, Vector Networks Inc. MetaQuest Software Inc. and Productive Computer Insight Limited assume no responsibility for errors in this document.

The software described in this document is supplied under a license and may be used or copied only in accordance with the terms of such license.

PC-Duo, and its logos, are trademarks of Vector Networks Limited. MetaQuest is a trademark of MetaQuest Software Inc. NetSupport is a trademark of Productive Computer Insight Limited. All other trademarks are the property of their respective owners.

PART NUMBER: ND800/01

Contents

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Chapter 1

Introducing NetSupport PC-Duo 1

Features 1

Chapter 2

Installing NetSupport PC-Duo 5

Selecting a Setup Type 5

Specifying Installation Options 6

Specifying the Install Directory 6

Selecting a NetSupport PC-Duo Program Folder 7

Choosing a Control Configuration 7

Choosing a Client Configuration 7

Choosing Network Transports 8

Completing the Installation Process 8

Chapter 3

Using the Client 9

Displaying the Client Application Window 9

Requesting Help 9

Calling a Control 10

Using the Chat Feature 10

Chatting to a Control 10

Receiving Messages from a Control 11

Disconnecting a Control 11

Using a Client as a Bridge 11

Loading the Bridge on a Client 12

Resetting a Client Video Driver 12

Deactivating a Client 13

Restarting the Client Application 13

Chapter 4

Connecting and Viewing 15

The Control Application 15

Navigating the Control Window 15

Exiting the Control Application 16

Identifying Available Clients 17

Browsing for Clients 17

Adding New Clients 18

Adding VNC Clients 19

Viewing Client Properties 20

Connecting to Clients 21

Connecting to Clients in the Browse List 21

Using Quick Connect 21

Connecting to Clients using Shell Extensions 22

Disconnecting from Clients 22

Connecting to Clients using ActiveX 23

Connecting to Clients through a Web Server 23

Viewing Clients 24

Working with View Windows 24

Viewing a Client in Full Screen Mode 25

Working with Multiple View Windows 25

Using the Clipboard 25

Displaying the View Settings for a Client 26

Scanning Clients 26

Using the Scan Window 27

Working with Groups 27

Adding Clients to Groups 28

Removing Clients from Groups 28

Renaming Groups 28

Displaying Group Properties 28

Connecting to Groups 29

Deleting Groups 29

Viewing and Arranging Lists 29

Changing the Sort Order 30

Showing the Control PC to Clients and Groups 31

Arranging Windows 32

Connecting to Remote Clients and Networks 32

Adding New Remote Networks 32

Connecting to Remote Networks 32

Displaying Remote Network Properties 33

Deleting Remote Networks 33

Gateways 33

Accessing Clients through a Gateway 34

Monitoring Gateways 35

Starting a Control from the Command Line 36

Chapter 5

Communicating 39

Sending Messages 39

Sending Messages to Clients 39

Sending Messages to Groups 39

Sending Messages to All Clients on the Network 40

Using the Chat Feature 40

Starting a Chat Session 40

Chatting to Clients 41

Audio Chat and Announcements 41

Using Audio Chat 41

Making Audio Announcements 42

Receiving Help Requests 42

Responding to Calls from Clients 43

Chapter 6

Transferring Files 45

Using the File Transfer Window 45

Working with the Tree View 46

Working with the List View 46

Applying a Filter to Files in List View 46

Changing the View Format in a File Transfer Window 47

Changing Sort Orders in a File Transfer Window 47

Copying Files and Directories 48

Renaming Files 48

Deleting Files and Directories 49

Creating Directories 49

Synchronizing Directories 49

Arranging Multiple File Transfer Windows 50

Ending a File Transfer Session 50

Managing Files on the Control PC 50

Introducing the File Manager Window 51

Navigating the File Manager Window 51

Distributing Files to Groups 52

Chapter 7

Advanced Features 53

Executing Applications on a Client 53

Executing an Application on a Group of Clients 53

Capturing the Print Output on Client PCs 54

Rebooting And Logging Out Clients 54

Power Management 54

Client Requirements for Remote Power Management 55

Using Power Management 55

Working With User-Defined Tools 55

Adding User Defined Tools 56

Editing and Deleting User Defined Tools 56

Copying Tool Settings to other Control PCs 57

Performing a System Snapshot 57

Printing the System Snapshot Information 58

Customizing the System Snapshot Feature 58

Troubleshooting the System Snapshot Feature 59

Importing Clients, Groups And Remote Networks 60

Starting the Import Wizard 60

Specifying the Location of the Files to Import 60

Selecting the Information to Import 61

Using the Import - Set Transport Dialog 61

Confirming the Import Details 61

Customizing The Toolbar 62

Using the Customize Toolbar Dialog 62

Applying a New Authorization Key 63

Uninstalling NetSupport PC-Duo 63

Chapter 8

Scripting 65

The Script Editor 65

Using the Script Editor 66

The Scripting Language 67

Working with Variables 67

Using Logic Operators 68

Using Other Operators 68

Using Loops 69

Using Condition Statements 69

Using Comments 69

Some Useful NetSupport PC-Duo Scripting Functions 69

Creating User Functions 70

Accessing Databases from Scripts 71

Using Database Functions in Scripts 72

Creating SQL Statements 73

Power Management Scripts 74

Exiting The Script Editor 75

The Scripting Agent 75

Adding a New Script Schedule 76

Viewing Script Schedule Properties 76

Deleting Script Schedules 77

Viewing Log Files 77

Minimizing And Exiting the Scripting Agent 77

Running Scripts from the Control 78

Chapter 9

Configuring NetSupport PC-Duo 79

Configuring Clients 79

Starting the Client Configurator 80

Using the Basic Configurator 80

Using the Advanced Configurator 81

Viewing and Editing Client Profiles 82

Configuring Clients for ActiveX Connections 84

Configuring Clients for Gateway Connections 85

Adding New Client Profiles 85

Deleting Client Profiles 86

Selecting Configuration Files 86

Disconnecting Controls from Clients 87

Exiting the Advanced Configurator 88

Using Control Profiles 88

Working with Control Profiles 90

Amending Control Profile Settings 90

Connectivity And Startup Settings 92

Resetting Control Profiles 92

Creating Control Profiles 92

Configuring Controls to Record Control Sessions 93

Creating Shortcut Icons for Profiles 93

Deleting Control Profiles 94

Recording and Replaying Control Sessions 94

Configuring Clients to Record Control Sessions 94

Replaying Control Sessions 95

Using the Replay Window 95

Security for Dial-Up Links 96

Configuring Gateways 97

Technical Support 99

US or Canada 99

Rest of the World 99

Index 101

Vector Networks http://www.vector-networks.com Voice: +44 (0) 1827 67333 Fax: +44 (0) 1827 67068 info@vector-networks.co.uk