User Manual

Chapter 2

Installing NetSupport PC-Duo

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You can install NetSupport PC-Duo from CD, from floppy disk, or from a hard disk if you have downloaded NetSupport PC-Duo from the World Wide Web.

If you are installing from floppy disk, ensure you insert the correct disk when you are prompted for a new disk by the Installation process.

To Start the Installation:

1. If you are installing NetSupport PC-Duo from a CD which automatically runs, follow the instructions to install NetSupport PC-Duo.

   If you installing from a CD and the CD does not automatically run, locate the NetSupport PC-Duo directory and double-click the file Setup.exe.

   If you are installing from floppy disk, insert the first disk, display the contents of the floppy disk and double-click the Setup.exe file.

   If you are installing NetSupport PC-Duo from a hard disk, locate the NetSupport PC-Duo directory and double-click the file Setup.exe.

2. In the Welcome dialog, read the information, then click the Next button to continue.
3. The Software Licence Agreement is displayed. Read the terms of the Licence Agreement before installing. If you accept the terms, click the Yes button to continue. The Setup Type dialog is displayed.

Selecting a Setup Type

The Setup Type dialog enables you to choose which NetSupport PC-Duo application you want to install.

To Select a Setup Type:

1. In the Setup Type list, select:

   Client to install the Client software, so this PC can be controlled from a PC-Duo Control.

   Control to install the Control software, so this PC can take control of other PCs.

   Custom to choose which components you want to install. You can use this option to install both Client and Control applications.

   Gateway to install a PC-Duo Gateway. This enables external Controls to access multiple Clients through a single IP address. For more information, see "Gateways".

   Gateways can be installed on Windows NT, 2000, XP or .NET systems only. They can be installed any PC that can be accessed from the Internet; the NetSupport PC-Duo Control or Client software does not have to be installed.

2. Click the Next button to continue.

   If you selected a setup type of Client or Control, the Install Directory dialog is displayed; if you selected a setup type of Custom, the Installation Options dialog is displayed.

Specifying Installation Options

The Installation Options dialog enables you to select which NetSupport PC-Duo components you want to install.

The options available for a custom installation are as follows:

Client Programs

select this option to install the NetSupport PC-Duo Client. This allows this PC to be accessed by a Control running on another PC.

Control Programs

select this option to install the NetSupport PC-Duo Control. The Control is used to view, access and work with other PCs. (You can install both the Client and Control programs on the same PC.)

Online Help

select this option to install the comprehensive online help.

User Manual

select this option to install the user manuals. The manuals are in Adobe's Portable Document Format (PDF), and can be viewed using Acrobat Reader.

You can also use the Change button to further specify the details of the selected component.

To Specify which Components to Install:

1. In the Components list, deselect any components you do not want to install.
2. If you want to install only part of a component, select its entry in the list, then click Change to select the sub-components you want to install.
3. Click the Next button to continue.

   You can use the Back button at the bottom of each Installation dialog to review the options you have specified in previous dialogs.

Specifying the Install Directory

The Install Directory dialog enables you to specify the directory in which NetSupport PC-Duo will be installed.

The default location is displayed in the Destination Folder box NetSupport PC-Duo. If you want to change the location, click the Browse button, and select a new location in the Choose Folder dialog.

Click the Next button to continue.

Selecting a NetSupport PC-Duo Program Folder

The Program Folder dialog enables you to specify the folder in which the NetSupport PC-Duo program icons will be created.

The Program Folder dialog specifies a default location in the Program Folders text box. This is the folder in which the NetSupport PC-Duo program icons will be displayed. To change the program folder:

• If the folder you want to use already exists, select the folder from the Existing Folders list.
• If you want to create a new program folder for the program icons, type the folder name in the Program Folders text box.

When the correct program folder is displayed in the Program Folders text box, click the Next button to continue.

Choosing a Control Configuration

The Control Configuration dialog is displayed only when you have chosen to install the NetSupport PC-Duo Control software, and the Installation process has detected a previous version of NetSupport PC-Duo Control on your PC. Choose:

Apply predefined configuration to install a new configuration file. You must select this option if you want to configure the Control to use System Snapshot.

Ignore predefined configuration to keep your existing Control configuration.

Click the Next button to continue.

Choosing a Client Configuration

The Client Configuration dialog is displayed only when you have chosen to install the NetSupport PC-Duo Client software, and the Installation process has detected a previous Client installation, or a Client configuration file is found on your PC. Choose:

Apply pre-defined configuration to copy the configuration file from the setup directory. This option is available only when the directory from which you are running the PC-Duo setup contains a previously defined Client configuration file.

Use this option to install standard configuration files on Clients. You can define and change configuration options using the NetSupport PC-Duo Client Configurator. For more information, see "Configuring Clients".

Preserve existing configuration to preserve your current configuration. This option updates the program files and icons, but preserves the existing Client settings.

Create new installation to create a new Client installation. This option updates the program files and icons, and replaces the Client settings.

Click the Next button to continue.

Choosing Network Transports

The Choose a Network Transport dialog is displayed if the Installation process is creating a new installation.

This dialog enables you to specify which network transports you want NetSupport PC-Duo to use for Client communication. TCP/IP Windows Sockets is the default option. Usually, this transport gives the best overall performance.

If you run the NetSupport PC-Duo Client on NETBIOS, the Choose NetBIOS Transport dialog is displayed, enabling you to specify which NetBIOS Adapter should be used. Select the NetBIOS Adapter from the list, then click the Next button to continue with the Installation process.

Click the Next button to continue.

Completing the Installation Process

After specifying the information required to install NetSupport PC-Duo, the files are installed on your PC.

After the files are installed, a final dialog is displayed. This asks whether you want to read the Release Notes or run the Client Configurator Utility.

To Complete the Installation Process:

1. If the Setup is Complete dialog is displayed, select the Release Notes or Run the Configurator application boxes if required.

   If the Setup needs to restart Windows dialog is displayed, select an option to specify when you want to restart your PC.

2. Click the Finish button to complete the Installation Process.

   If the Installation process needs to update a file which Windows is currently using, a dialog may be displayed to inform you that Windows must be restarted. You can choose to reboot your PC now or later.
   
   To learn how to use the Client Configurator utility, see "Configuring Clients".

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