User Manual

NetSupport PC-Duo User Manual

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This book explains how to use NetSupport PC-Duo version 7.10. NetSupport PC-Duo provides the remote control module of PC-Duo Enterprise, and is available on the PC-Duo Enterprise CD.

Copyright © Vector Networks Limited, MetaQuest Software Inc. and Productive Computer Insight Limited.

The information in this document is subject to change without notice and should not be construed as a commitment by Vector Networks Limited, Vector Networks Inc. MetaQuest Software Inc. or Productive Computer Insight Limited.

Vector Networks Limited, Vector Networks Inc. MetaQuest Software Inc. and Productive Computer Insight Limited assume no responsibility for errors in this document.

The software described in this document is supplied under a license and may be used or copied only in accordance with the terms of such license.

PC-Duo, and its logos, are trademarks of Vector Networks Limited. MetaQuest is a trademark of MetaQuest Software Inc. NetSupport is a trademark of Productive Computer Insight Limited. All other trademarks are the property of their respective owners.

PART NUMBER: ND710/01

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Contents

Chapter 1

Introducing NetSupport PC-Duo 1

Features 1

Chapter 2

Installing NetSupport PC-Duo 5

Selecting a Setup Type 5

Specifying Installation Options 6

Specifying the Install Directory 6

Selecting a NetSupport PC-Duo Program Folder 6

Choosing a Control Configuration 7

Choosing a Client Configuration 7

Choosing Network Transports 7

Completing the Installation Process 8

Chapter 3

Using the Client 9

Displaying the Client Application Window 9

Requesting Help 9

Calling a Control 10

Using the Chat Feature 10

Chatting to a Control 10

Receiving Messages from a Control 11

Disconnecting a Control 11

Using a Client as a Bridge 11

Loading the Bridge on a Client 12

Resetting a Client Video Driver 12

Deactivating a Client 13

Restarting the Client Application 13

Chapter 4

Connecting and Viewing 15

Starting the Control Application 15

Navigating the Control Application Window 15

Exiting the Control Application 16

Identifying Available Clients 17

Browsing for Clients 17

Adding New Clients 18

Viewing Client Properties 18

Connecting to Clients 19

Connecting to Clients in the Browse List 19

Using Quick Connect 20

Disconnecting from Clients 20

Connecting to Clients using ActiveX 21

Connecting to Clients through a Web Server 21

Viewing Clients 22

Working with View Windows 22

Viewing a Client in Full Screen Mode 23

Working with Multiple View Windows 23

Using the Clipboard 23

Displaying the View Settings for a Client 24

Scanning Clients 24

Using the Scan Window 25

Working with Groups 25

Creating New Groups 26

Adding Clients to Groups 26

Removing Clients from Groups 26

Renaming Groups 27

Displaying Group Properties 27

Connecting to Groups 27

Deleting Groups 28

Viewing and Arranging Lists 28

Changing the View Format 28

Changing the Sort Order 29

Showing the Control PC to Clients and Groups 29

Arranging Windows 30

Connecting to Remote Clients and Networks 30

Adding New Remote Networks 31

Connecting to Remote Networks 31

Displaying Remote Network Properties 31

Deleting Remote Networks 32

Starting a Control from the Command Line 32

Chapter 5

Communicating 33

Sending Messages 33

Sending Messages to Clients 33

Sending Messages to Groups 33

Sending Messages to All Clients on the Network 34

Using the Chat Feature 34

Starting a Chat Session 34

Chatting to Clients 35

Audio Chat and Announcements 35

Using Audio Chat 35

Making Audio Announcements 36

Receiving Help Requests 36

Responding to Calls from Clients 37

Chapter 6

Transferring Files 39

Using the File Transfer Window 39

Working with the Tree View 40

Working with the List View 40

Applying a Filter to Files in List View 40

Changing the View Format in a File Transfer Window 41

Changing Sort Orders in a File Transfer Window 41

Copying Files and Directories 42

Renaming Files 42

Deleting Files and Directories 43

Creating Directories 43

Synchronizing Directories 43

Arranging Multiple File Transfer Windows 44

Ending a File Transfer Session 44

Managing Files on the Control PC 44

Introducing the File Manager Window 45

Navigating the File Manager Window 45

Distributing Files to Groups 46

Chapter 7

Advanced Features 47

Executing an Application on a Client 47

Executing an Application on a Group of Clients 47

Capturing the Print Output on Client PCs 48

Rebooting And Logging Out Clients 48

Power Management 48

Client Requirements for Remote Power Management 49

Using Power Management 49

Working With User-Defined Tools 49

Adding User Defined Tools 50

Editing and Deleting User Defined Tools 50

Copying Tool Settings to other Control PCs 51

Performing a System Snapshot 51

Printing the System Snapshot Information 52

Customizing the System Snapshot Feature 52

Troubleshooting the System Snapshot Feature 53

Importing Clients, Groups And Remote Networks 54

Starting the Import Wizard 54

Specifying the Location of the Files to Import 54

Selecting the Information to Import 55

Using the Import - Set Transport Dialog 55

Confirming the Import Details 55

Customizing The Toolbar 56

Using the Customize Toolbar Dialog 56

Applying a New Authorization Key 57

Uninstalling NetSupport PC-Duo 57

Chapter 8

Scripting 59

The Script Editor 59

Using the Script Editor 60

The Scripting Language 61

Working with Variables 61

Using Logic Operators 62

Using Other Operators 62

Using Loops 63

Using Condition Statements 63

Using Comments 63

Some Useful NetSupport PC-Duo Scripting Functions 63

Creating User Functions 64

Accessing Databases from Scripts 65

Using Database Functions in Scripts 66

Creating SQL Statements 68

Power Management Scripts 69

Exiting The Script Editor 69

The Scripting Agent 69

Adding a New Script Schedule 70

Viewing Script Schedule Properties 70

Deleting Script Schedules 71

Viewing Log Files 71

Minimizing And Exiting the Scripting Agent 72

Running Scripts from the Control 72

Chapter 9

Configuring NetSupport PC-Duo 73

Configuring Clients 73

Starting the Client Configurator 74

Using the Basic Configurator 74

Using the Advanced Configurator 75

Viewing and Editing Client Profiles 76

Configuring Clients for ActiveX Connections 78

Adding New Client Profiles 78

Deleting Client Profiles 79

Selecting Configuration Files 79

Disconnecting Controls from Clients 80

Exiting the Advanced Configurator 80

Using Control Profiles 81

Displaying the Profiles Available on a Control 83

Selecting a Different Control Profile 83

Amending Control Profile Settings 83

Amending Transport And Startup Settings 84

Resetting Control Profiles 85

Creating Control Profiles 85

Configuring Controls to Record Control Sessions 85

Creating Shortcut Icons for Profiles 86

Deleting Control Profiles 87

Recording and Replaying Control Sessions 87

Configuring Clients to Record Control Sessions 87

Replaying Control Sessions 88

Using the Replay Window 88

Security for Dial-Up Links 89

Technical Support 91

US or Canada 91

Rest of the World 91

Index 93

Vector Networks http://www.vector-networks.com Voice: +44 (0) 1827 67333 Fax: +44 (0) 1827 67068 info@vector-networks.co.uk