User Manual

PC-Duo User Manual

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This book explains how to use PC-Duo version 9.00. PC-Duo provides the remote control module of PC-Duo Enterprise, and is available on the PC-Duo Enterprise CD.

Copyright © Vector Networks Limited, MetaQuest Software Inc. and NetSupport Limited.

The information in this document is subject to change without notice and should not be construed as a commitment by Vector Networks Limited, Vector Networks Inc. MetaQuest Software Inc. or NetSupport Limited.

Vector Networks Limited, Vector Networks Inc. MetaQuest Software Inc. and NetSupport Limited assume no responsibility for errors in this document.

The software described in this document is supplied under a license and may be used or copied only in accordance with the terms of such license.

PC-Duo, and its logos, are trademarks of Vector Networks Limited. MetaQuest is a trademark of MetaQuest Software Inc. All other trademarks are the property of their respective owners.

PART NUMBER: ND900/01

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Contents

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Chapter 1

Introducing PC-Duo 1

Features 1

Chapter 2

Installing PC-Duo 5

Selecting a Setup Type 5

Specifying Installation Options 5

Specifying the Install Directory 6

Selecting a Program Folder 6

Choosing a Control Configuration 6

Choosing a Client Configuration 7

Choosing Network Transports 7

Completing the Installation 7

Chapter 3

Using the Client 9

Displaying the Client Application Window 9

Requesting Help 9

Calling a Control 10

Using the Chat Feature 10

Chatting to a Control 10

Receiving Messages from a Control 11

Disconnecting a Control 11

Replaying Control Sessions 11

Using a Client as a Bridge 12

Loading the Bridge on a Client 12

Resetting a Client Video Driver 12

Deactivating a Client 13

Restarting the Client Application 13

Chapter 4

Connecting and Viewing 15

The Control Application 15

Navigating the Control Window 15

Exiting the Control Application 16

Identifying Available Clients 17

Browsing for Clients 17

Adding New Clients 17

Adding VNC Clients 19

Viewing Client Properties 20

Connecting to Clients 21

Connecting to Clients in the Browse List 21

Using Quick Connect 21

Connecting to Clients using Shell Extensions 22

Disconnecting from Clients 22

Connecting to Clients using ActiveX 23

Connecting to Clients through a Web Server 23

Viewing Clients 24

Working with View Windows 24

Annotating the Client Screen 25

Viewing a Client in Full Screen Mode 25

Working with Multiple View Windows 26

Using the Clipboard 26

Displaying the View Settings for a Client 26

Scanning Clients 27

Using the Scan Window 27

Working with Groups 28

Adding Clients to Groups 28

Removing Clients from Groups 29

Renaming Groups 29

Displaying Group Properties 29

Connecting to Groups 29

Deleting Groups 30

Viewing and Arranging Lists 30

Changing the Sort Order 31

Showing the Control PC to Clients and Groups 31

Using Annotate in a Show Session 32

Arranging Windows 32

Connecting to Remote Clients and Networks 33

Adding New Remote Networks 33

Connecting to Remote Networks 33

Displaying Remote Network Properties 34

Deleting Remote Networks 34

Gateways 34

Accessing Clients through a Gateway 35

Monitoring Gateways 36

Starting a Control from the Command Line 37

Chapter 5

Communicating 39

Sending Messages 39

Sending Messages to Clients 39

Sending Messages to Groups 39

Sending Messages to All Clients on the Network 40

Using the Chat Feature 40

Starting a Chat Session 40

Chatting to Clients 41

Using the Whiteboard 41

Audio Chat and Announcements 42

Using Audio Chat 42

Making Audio Announcements 43

Receiving Help Requests 43

Responding to Calls from Clients 44

Chapter 6

Transferring Files 45

Using the File Transfer Window 45

Working with the Tree View 46

Working with the List View 46

Applying a Filter to Files in List View 46

Changing the View Format in a File Transfer Window 47

Changing Sort Orders in a File Transfer Window 47

Copying Files and Directories 48

Renaming Files 48

Deleting Files and Directories 49

Creating Directories 49

Synchronizing Directories 49

Arranging Multiple File Transfer Windows 50

Ending a File Transfer Session 50

Managing Files on the Control PC 50

Introducing the File Manager Window 51

Navigating the File Manager Window 51

Distributing Files to Groups 52

Chapter 7

Advanced Features 53

Executing Applications on a Client 53

Executing an Application on a Group of Clients 53

Capturing the Print Output on Client PCs 54

Rebooting And Logging Out Clients 54

Power Management 54

Client Requirements for Remote Power Management 55

Using Power Management 55

Working With User-Defined Tools 55

Adding User Defined Tools 56

Editing and Deleting User Defined Tools 56

Copying Tool Settings to other Control PCs 57

System Snapshot 57

Comparing Clients 59

Customizing System Snapshot 59

User Prompting 60

Troubleshooting System Snapshot 61

Software Snapshot 62

Software Identification Manager 63

The Applications Library 64

Using the Applications Library 64

The Software Identification Wizard 65

Adding and Editing Application Definitions 68

Exporting and Importing the Application Library 73

Configuring Software Snapshot 73

Disabling Software Snapshot 75

Record and Replay 76

Playing Recordings 77

Using the Replay Window 77

Customizing the Toolbar 78

Using the Customize Toolbar Dialog 78

Applying an Authorization Key 79

Chapter 8

Scripting 81

The Script Editor 81

Using the Script Editor 82

The Scripting Language 83

Working with Variables 83

Using Logic Operators 84

Using Other Operators 84

Using Loops 85

Using Condition Statements 85

Using Comments 85

Some Useful PC-Duo Scripting Functions 85

Creating User Functions 86

Accessing Databases from Scripts 87

Using Database Functions in Scripts 88

Creating SQL Statements 89

Power Management Scripts 90

Exiting The Script Editor 91

The Scripting Agent 91

Adding a New Script Schedule 92

Viewing Script Schedule Properties 92

Deleting Script Schedules 93

Viewing Log Files 93

Minimizing And Exiting the Scripting Agent 93

Running Scripts from the Control 94

Chapter 9

Configuring PC-Duo 95

Configuring Clients 95

Starting the Client Configurator 96

Using the Basic Configurator 96

Using the Advanced Configurator 97

Viewing and Editing Client Profiles 98

Configuring Clients for ActiveX Connections 99

Linking Clients to Problem Reporting Systems 100

Configuring Clients for Gateway Connections 100

Adding New Client Profiles 101

Deleting Client Profiles 101

Selecting Configuration Files 101

Disconnecting Controls from Clients 102

Configuring Clients to Record Control Sessions 103

Managing Client Configurations using Active Directory 104

Using Control Profiles 105

Amending Control Profile Settings 106

Connectivity And Startup Settings 107

Resetting Control Profiles 107

Creating Control Profiles 108

Configuring Controls to Record Control Sessions 108

Creating Shortcut Icons for Profiles 109

Deleting Control Profiles 109

Security for Dial-Up Links 110

Configuring Gateways 110

Appendix A

Client Configuration Settings 113

Connectivity 113

Security (Basic Mode) 115

Security (Advanced Mode) 116

Remote Control 120

Client Interface 122

Profile Options 123

Appendix B

Control Configuration Settings 125

General 125

Connectivity 125

Security 128

Remote Control 130

Control Interface 133

File Transfer 136

File Locations 136

Startup 137

Appendix C

Technical Support 139

US or Canada 139

Rest of the World 139

Index 141

Vector Networks http://www.vector-networks.com Voice: +44 (0) 1827 67333 Fax: +44 (0) 1827 67068 info@vector-networks.co.uk