User Manual

PC-Duo User Manual

---

This book explains how to use PC-Duo version 8.60. PC-Duo provides the remote control module of PC-Duo Enterprise, and is available on the PC-Duo Enterprise CD.

Copyright © Vector Networks Limited, MetaQuest Software Inc. and NetSupport Limited.

The information in this document is subject to change without notice and should not be construed as a commitment by Vector Networks Limited, Vector Networks Inc. MetaQuest Software Inc. or NetSupport Limited.

Vector Networks Limited, Vector Networks Inc. MetaQuest Software Inc. and NetSupport Limited assume no responsibility for errors in this document.

The software described in this document is supplied under a license and may be used or copied only in accordance with the terms of such license.

PC-Duo, and its logos, are trademarks of Vector Networks Limited. MetaQuest is a trademark of MetaQuest Software Inc. All other trademarks are the property of their respective owners.

PART NUMBER: ND860/00

 

---

Contents

---

Chapter 1

Introducing PC-Duo 1

Features 1

Chapter 2

Installing PC-Duo 5

Selecting a Setup Type 5

Specifying Installation Options 5

Specifying the Install Directory 6

Selecting a Program Folder 6

Choosing a Control Configuration 6

Choosing a Client Configuration 7

Choosing Network Transports 7

Completing the Installation 7

Chapter 3

Using the Client 9

Displaying the Client Application Window 9

Requesting Help 9

Calling a Control 10

Using the Chat Feature 10

Chatting to a Control 10

Receiving Messages from a Control 11

Disconnecting a Control 11

Using a Client as a Bridge 11

Loading the Bridge on a Client 11

Resetting a Client Video Driver 12

Deactivating a Client 13

Restarting the Client Application 13

Chapter 4

Connecting and Viewing 15

The Control Application 15

Navigating the Control Window 15

Exiting the Control Application 16

Identifying Available Clients 17

Browsing for Clients 17

Adding New Clients 17

Adding VNC Clients 18

Viewing Client Properties 20

Connecting to Clients 20

Connecting to Clients in the Browse List 21

Using Quick Connect 21

Connecting to Clients using Shell Extensions 22

Disconnecting from Clients 22

Connecting to Clients using ActiveX 22

Connecting to Clients through a Web Server 23

Viewing Clients 24

Working with View Windows 24

Annotating the Client Screen 25

Viewing a Client in Full Screen Mode 25

Working with Multiple View Windows 25

Using the Clipboard 26

Displaying the View Settings for a Client 26

Scanning Clients 26

Using the Scan Window 27

Working with Groups 28

Adding Clients to Groups 28

Removing Clients from Groups 29

Renaming Groups 29

Displaying Group Properties 29

Connecting to Groups 29

Deleting Groups 30

Viewing and Arranging Lists 30

Changing the Sort Order 31

Showing the Control PC to Clients and Groups 31

Using Annotate in a Show Session 32

Arranging Windows 32

Connecting to Remote Clients and Networks 33

Adding New Remote Networks 33

Connecting to Remote Networks 33

Displaying Remote Network Properties 34

Deleting Remote Networks 34

Gateways 34

Accessing Clients through a Gateway 35

Monitoring Gateways 36

Starting a Control from the Command Line 37

Chapter 5

Communicating 39

Sending Messages 39

Sending Messages to Clients 39

Sending Messages to Groups 39

Sending Messages to All Clients on the Network 40

Using the Chat Feature 40

Starting a Chat Session 40

Chatting to Clients 41

Audio Chat and Announcements 41

Using Audio Chat 41

Making Audio Announcements 42

Receiving Help Requests 42

Responding to Calls from Clients 43

Chapter 6

Transferring Files 45

Using the File Transfer Window 45

Working with the Tree View 46

Working with the List View 46

Applying a Filter to Files in List View 46

Changing the View Format in a File Transfer Window 47

Changing Sort Orders in a File Transfer Window 47

Copying Files and Directories 48

Renaming Files 48

Deleting Files and Directories 49

Creating Directories 49

Synchronizing Directories 49

Arranging Multiple File Transfer Windows 50

Ending a File Transfer Session 50

Managing Files on the Control PC 50

Introducing the File Manager Window 51

Navigating the File Manager Window 51

Distributing Files to Groups 52

Chapter 7

Advanced Features 53

Executing Applications on a Client 53

Executing an Application on a Group of Clients 53

Capturing the Print Output on Client PCs 54

Rebooting And Logging Out Clients 54

Power Management 54

Client Requirements for Remote Power Management 55

Using Power Management 55

Working With User-Defined Tools 55

Adding User Defined Tools 56

Editing and Deleting User Defined Tools 56

Copying Tool Settings to other Control PCs 57

System Snapshot 57

Printing System Snapshot Information 58

Customizing System Snapshot 58

User Prompting 59

Troubleshooting System Snapshot 61

Software Snapshot 62

Software Identification Manager 62

The Applications Library 63

Using the Applications Library 64

The Software Identification Wizard 64

Adding and Editing Application Definitions 68

Exporting and Importing the Application Library 72

Configuring Software Snapshot 73

Customizing the Toolbar 74

Using the Customize Toolbar Dialog 75

Applying an Authorization Key 75

Chapter 8

Scripting 77

The Script Editor 77

Using the Script Editor 78

The Scripting Language 79

Working with Variables 79

Using Logic Operators 80

Using Other Operators 80

Using Loops 80

Using Condition Statements 81

Using Comments 81

Some Useful PC-Duo Scripting Functions 81

Creating User Functions 82

Accessing Databases from Scripts 83

Using Database Functions in Scripts 83

Creating SQL Statements 85

Power Management Scripts 86

Exiting The Script Editor 87

The Scripting Agent 87

Adding a New Script Schedule 88

Viewing Script Schedule Properties 88

Deleting Script Schedules 89

Viewing Log Files 89

Minimizing And Exiting the Scripting Agent 89

Running Scripts from the Control 90

Chapter 9

Configuring PC-Duo 91

Configuring Clients 91

Starting the Client Configurator 92

Using the Basic Configurator 92

Using the Advanced Configurator 93

Viewing and Editing Client Profiles 94

Configuring Clients for ActiveX Connections 95

Linking Clients to Problem Reporting Systems 96

Configuring Clients for Gateway Connections 96

Adding New Client Profiles 97

Deleting Client Profiles 97

Selecting Configuration Files 97

Disconnecting Controls from Clients 98

Managing Client Configurations using Active Directory 99

Using Control Profiles 100

Amending Control Profile Settings 101

Connectivity And Startup Settings 102

Resetting Control Profiles 102

Creating Control Profiles 103

Configuring Controls to Record Control Sessions 103

Creating Shortcut Icons for Profiles 104

Deleting Control Profiles 104

Recording and Replaying Control Sessions 104

Configuring Clients to Record Control Sessions 105

Replaying Control Sessions 105

Using the Replay Window 106

Security for Dial-Up Links 106

Configuring Gateways 107

Appendix A

Client Configuration Settings 109

Connectivity 109

Security (Basic Mode) 111

Security (Advanced Mode) 112

Remote Control 116

Client Interface 118

Profile Options 119

Appendix B

Control Configuration Settings 121

General 121

Connectivity 121

Security 124

Remote Control 126

Control Interface 129

File Transfer 131

File Locations 132

Startup 132

Appendix C

Technical Support 135

US or Canada 135

Rest of the World 135

Index 137

---

Vector Networks http://www.vector-networks.com Voice: +44 (0) 1827 67333 Fax: +44 (0) 1827 67068 info@vector-networks.co.uk