User Manual

PC-Duo User Manual

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This book explains how to use PC-Duo version 8.50. PC-Duo provides the remote control module of PC-Duo Enterprise, and is available on the PC-Duo Enterprise CD.

Copyright © Vector Networks Limited, MetaQuest Software Inc. and NetSupport Limited.

The information in this document is subject to change without notice and should not be construed as a commitment by Vector Networks Limited, Vector Networks Inc. MetaQuest Software Inc. or NetSupport Limited.

Vector Networks Limited, Vector Networks Inc. MetaQuest Software Inc. and NetSupport Limited assume no responsibility for errors in this document.

The software described in this document is supplied under a license and may be used or copied only in accordance with the terms of such license.

PC-Duo, and its logos, are trademarks of Vector Networks Limited. MetaQuest is a trademark of MetaQuest Software Inc. All other trademarks are the property of their respective owners.

PART NUMBER: ND850/00

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Contents

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Chapter 1

Introducing PC-Duo 1

Features 1

Chapter 2

Installing PC-Duo 5

Selecting a Setup Type 5

Specifying Installation Options 5

Specifying the Install Directory 6

Selecting a Program Folder 6

Choosing a Control Configuration 6

Choosing a Client Configuration 7

Choosing Network Transports 7

Completing the Installation 7

Chapter 3

Using the Client 9

Displaying the Client Application Window 9

Requesting Help 9

Calling a Control 10

Using the Chat Feature 10

Chatting to a Control 10

Receiving Messages from a Control 11

Disconnecting a Control 11

Using a Client as a Bridge 11

Loading the Bridge on a Client 11

Resetting a Client Video Driver 12

Deactivating a Client 13

Restarting the Client Application 13

Chapter 4

Connecting and Viewing 15

The Control Application 15

Navigating the Control Window 15

Exiting the Control Application 16

Identifying Available Clients 17

Browsing for Clients 17

Adding New Clients 17

Adding VNC Clients 18

Viewing Client Properties 20

Connecting to Clients 20

Connecting to Clients in the Browse List 21

Using Quick Connect 21

Connecting to Clients using Shell Extensions 22

Disconnecting from Clients 22

Connecting to Clients using ActiveX 22

Connecting to Clients through a Web Server 23

Viewing Clients 24

Working with View Windows 24

Annotating the Client Screen 25

Viewing a Client in Full Screen Mode 25

Working with Multiple View Windows 25

Using the Clipboard 26

Displaying the View Settings for a Client 26

Scanning Clients 26

Using the Scan Window 27

Working with Groups 28

Adding Clients to Groups 28

Removing Clients from Groups 29

Renaming Groups 29

Displaying Group Properties 29

Connecting to Groups 29

Deleting Groups 30

Viewing and Arranging Lists 30

Changing the Sort Order 31

Showing the Control PC to Clients and Groups 31

Using Annotate in a Show Session 32

Arranging Windows 32

Connecting to Remote Clients and Networks 33

Adding New Remote Networks 33

Connecting to Remote Networks 33

Displaying Remote Network Properties 34

Deleting Remote Networks 34

Gateways 34

Accessing Clients through a Gateway 35

Monitoring Gateways 36

Starting a Control from the Command Line 37

Chapter 5

Communicating 39

Sending Messages 39

Sending Messages to Clients 39

Sending Messages to Groups 39

Sending Messages to All Clients on the Network 40

Using the Chat Feature 40

Starting a Chat Session 40

Chatting to Clients 41

Audio Chat and Announcements 41

Using Audio Chat 41

Making Audio Announcements 42

Receiving Help Requests 42

Responding to Calls from Clients 43

Chapter 6

Transferring Files 45

Using the File Transfer Window 45

Working with the Tree View 46

Working with the List View 46

Applying a Filter to Files in List View 46

Changing the View Format in a File Transfer Window 47

Changing Sort Orders in a File Transfer Window 47

Copying Files and Directories 48

Renaming Files 48

Deleting Files and Directories 49

Creating Directories 49

Synchronizing Directories 49

Arranging Multiple File Transfer Windows 50

Ending a File Transfer Session 50

Managing Files on the Control PC 50

Introducing the File Manager Window 51

Navigating the File Manager Window 51

Distributing Files to Groups 52

Chapter 7

Advanced Features 53

Executing Applications on a Client 53

Executing an Application on a Group of Clients 53

Capturing the Print Output on Client PCs 54

Rebooting And Logging Out Clients 54

Power Management 54

Client Requirements for Remote Power Management 55

Using Power Management 55

Working With User-Defined Tools 55

Adding User Defined Tools 56

Editing and Deleting User Defined Tools 56

Copying Tool Settings to other Control PCs 57

Performing a System Snapshot 57

Printing the System Snapshot Information 58

Customizing the System Snapshot Feature 58

Troubleshooting the System Snapshot Feature 59

Customizing The Toolbar 60

Using the Customize Toolbar Dialog 60

Applying a New Authorization Key 61

Chapter 8

Scripting 63

The Script Editor 63

Using the Script Editor 64

The Scripting Language 65

Working with Variables 65

Using Logic Operators 66

Using Other Operators 66

Using Loops 66

Using Condition Statements 67

Using Comments 67

Some Useful PC-Duo Scripting Functions 67

Creating User Functions 68

Accessing Databases from Scripts 69

Using Database Functions in Scripts 69

Creating SQL Statements 71

Power Management Scripts 72

Exiting The Script Editor 73

The Scripting Agent 73

Adding a New Script Schedule 74

Viewing Script Schedule Properties 74

Deleting Script Schedules 75

Viewing Log Files 75

Minimizing And Exiting the Scripting Agent 75

Running Scripts from the Control 76

Chapter 9

Configuring PC-Duo 77

Configuring Clients 77

Starting the Client Configurator 78

Using the Basic Configurator 78

Using the Advanced Configurator 79

Viewing and Editing Client Profiles 80

Configuring Clients for ActiveX Connections 81

Linking Clients to Problem Reporting Systems 82

Configuring Clients for Gateway Connections 82

Adding New Client Profiles 83

Deleting Client Profiles 83

Selecting Configuration Files 83

Disconnecting Controls from Clients 84

Managing Client Configurations using Active Directory 85

Using Control Profiles 86

Amending Control Profile Settings 87

Connectivity And Startup Settings 88

Resetting Control Profiles 88

Creating Control Profiles 89

Configuring Controls to Record Control Sessions 89

Creating Shortcut Icons for Profiles 90

Deleting Control Profiles 90

Recording and Replaying Control Sessions 90

Configuring Clients to Record Control Sessions 91

Replaying Control Sessions 91

Using the Replay Window 92

Security for Dial-Up Links 92

Configuring Gateways 93

Appendix A

Client Configuration Settings 95

Connectivity 95

Security (Basic Mode) 97

Security (Advanced Mode) 98

Remote Control 102

Client Interface 104

Profile Options 105

Appendix B

Control Configuration Settings 107

General 107

Connectivity 107

Security 110

Remote Control 112

Control Interface 115

File Transfer 117

File Locations 118

Startup 118

Appendix C

Technical Support 121

US or Canada 121

Rest of the World 121

Index 123

Vector Networks http://www.vector-networks.com Voice: +44 (0) 1827 67333 Fax: +44 (0) 1827 67068 info@vector-networks.co.uk