Vector IT Service Management Solutions
Vector PC-Duo
PC Remote Control and Remote PC Access

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Business Needs Answered

Organizations select this solution to achieve both strategic and operational objectives, such as -

  • To improve help desk effectiveness for PC users, aiming specifically for 'first-call resolution'.
  • To maximize service management efficiency, by equipping help desk staff with an ergonomic, efficient and easy to use tool for remote control of user desktops.
  • To reduce the costs of support staff turnover. Saving a few dollars per supported PC with a cheap remote control tool is rapidly revealed to be a false economy when compared with the continuing cost of replacing demoralised support staff. And it's always the best that leave first.
  • To facilitate remote working by providing secure access to users' desktop PCs from other locations.
  • To facilitate remote management of servers and other critical systems.

Call +1 770-622-2850 now to discuss your requirements

Customer Perspectives

In IT User Support and Remote Systems Management, the remote control component is usually the most heavily used item of infrastructure software, and demands very high reliability and ease of use.

At a practical day to day level, desktop remote control has to be easy to deploy, very robust, and economical on network bandwidth use.

Remote Control is also a particularly sensitive activity and demands high levels of security from both corporate and personal privacy perspectives.

In today's environment of increased awareness of corporate responsibility, and of how that responsibility flows down through management to operational staff, it is also important that remote control activities can be audited.

Solution Essentials

If these perspectives apply for your situation, then Vector's PC-Duo Remote Control is probably ideal for inclusion in your service management and/or systems management infrastructure, incorporating the following key characteristics -

  • Enterprise grade security. (Read more)
    • A very high standard of encryption with 256bit AES and SHA-1 hashing.
    • SSL authentication.
    • Strong Windows authentication.
    • Centralized logging of all remote control activity.
    • Centralized recording of nominated remote control sessions.
  • Usability and features appropriate for support professionals. (Read more)
    • Very fast and very smooth for stress-free use over long periods.
    • Multiple View modes including 'read-only' for monitoring situations.
    • Multiple scaling modes to match how you want to work.
    • Multiple connections to a supported PC for collaborative problem solving.
    • Familiar, Explorer style file transfer interface is available in both Express and Enterprise variants.
  • Low cost to deploy and manage. (Read more)
    • Automated deployment.
    • Low network bandwidth demands.
    • NAT and firewall friendly.
    • The ability to work to and from remote PCs outside the corporate firewall, such as in hotels, WiFi hotspots, or simply at home.
    • Centralized management of remote control session privileges.

To explore the rich functionality of Vector's PC-Duo, Download a Free 30-Day Trial

Available in Enterprise and Express versions

Vector's long term presence in the corporate market has revealed increasing logic for offering desktop remote control in two variants. PC-Duo Remote Control now comes in Enterprise and Express packages. These share identical core remote control technology and security, but differ in the degree to which the management of remote control activity is centralized. Each organization's approach is unique, but the Enterprise Remote Control Gateway is generally adopted for installations in which 100+ PCs are to be supported.

Complementary Solutions

PC-Duo Remote Control can support your business needs as a standalone tool, or it can be tightly integrated with other Vector components to provide a more comprehensive service management capability. Specifically, Remote Control and Asset Discovery, Inventory and Mapping are integrated with HelpDesk in Vector's Service Management Pro Solution.

PC Remote Access Software and Much More

Vector PC-Duo Remote Control is much more than PC remote control software. You can benefit from an industry-leading set of features, including training tools and system maintenance tools.

To explore Vector PC-Duo Remote Control, Download a Free 30-Day Trial

Further Information and Resources

  • For a no-obligation review of your business needs and Vector's solutions family, call now on +1 770-622-2850.

Or download the fully functional 30-day trial.