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Enterprise User Manual

PC-Duo Enterprise User Manual

Copyright © Vector Networks Limited and MetaQuest Software Inc.

The information in this document is subject to change without notice and should not be construed as a commitment by Vector Networks Limited, Vector Networks Inc. or MetaQuest Software Inc.

Vector Networks Limited, Vector Networks Inc. and MetaQuest Software Inc. assume no responsibility for errors in this document.

The software described in this document is supplied under a license and may be used or copied only in accordance with the terms of such license.

PC-Duo, and its logos, are trademarks of Vector Networks Limited. MetaQuest is a trademark of MetaQuest Software Inc. All other trademarks are the property of their respective owners.

PART NUMBER: DE12/00

Contents

Chapter 1
Introducing PC-Duo Enterprise 1
System Requirements 2
Architecture 2
Chapter 2
Creating Sites 5
Creating a Site Using the Default Options 5
Preparing SQL Server and Oracle Databases 7
Locating and Sharing Your Database 8
Creating a Site Using the Custom Options 9
Populating Site Databases 13
Chapter 3
Managing Sites 17
Opening Sites 17
Displaying Site Details 18
Viewing Offline Paths 18
Changing the Global Site Settings 18
Changing the Database Settings 18
Deleting Sites 19
Configuring the Offline Scanner 19
Changing a Scheduler's Database Path 20
Maintaining Microsoft Access Databases 20
Understanding the Site Database Tables 21
Chapter 4
Managing Clients 25
Viewing Clients in the Console 25
Viewing Node Properties 26
Auto-populating the Database with Nodes 26
Deleting Nodes 27
Deleting Disks 27
Performing Operations on Clients 27
Scan on Demand 28
Organizing Clients into Groups 28
Using the SQL Wizard 29
Importing and Exporting Groups 31
Controlling Client Behavior 32
Chapter 5
Assets Database 33
Using the Assets Database 33
Asset Types 34
Assets 35
Importing and Exporting 35
Chapter 6
Working with Operations 39
Performing Operations 39
Operations and Clients 39
Customizing Operations 39
Deleting Operations 40
Importing and Exporting Operations 40
Scan on Demand 40
Scheduling Operations as Jobs 42
Submitting Jobs 45
Monitoring Jobs in Progress 47
Creating Database Operations 49
Chapter 7
Reports and Database Views 51
Customizing Report Operations 51
Database Views 52
Printing Database Views 53
Saving Database Views as HTML 54
Database Viewer Command Syntax 55
Chapter 8
Hardware Inventory 57
Viewing Hardware Inventory Results 57
Printing Hardware Details 60
Customizing the Hardware Inventory Operation 60
Exporting Hardware Inventory Data 61
Repeating Scans for Unreachable Clients 62
Hardware Inventory and Clients 62
Disabling Hardware Inventory Components on Clients 64
Chapter 9
User Prompting 67
The RefEdit Interface 67
Using RefEdit 68
Collecting System Variables 69
Testing User Prompt Files 70
Distributing User Prompt Files 70
User Prompt Files and Clients 71
Chapter 10
Software Inventory 73
Performing a Software Inventory 73
Customizing the Software Inventory Operation 74
Using RuleMaker 76
Version Recognition Methods 78
Using the RuleWizard 80
Publishing Software Inventory Data 81
Viewing Software Inventory Results 81
Software Inventory Reports 82
Chapter 11
Software Asset Management 85
Package Policy Manager 85
Software Metering 90
Chapter 12
Software Distribution 93
Software Distribution Roadmap 93
Preparing Installation Kits 93
Configuring Package Definitions 97
Using the Software Distribution Wizard 105
The Software Distribution Agent 109
Monitoring Distribution Jobs 110
Chapter 13
Other Operations 115
Command Launch Operations 115
Integrated PC Remote Control 116
The Browser Operation 117
Free Disk Space Scans 117
PC and Server Backups 119
Wake-on-WAN 121
Chapter 14
Online Clients 123
Working with Disks and Shares 123
Generating Inventory Data for Microsoft SMS 125
Chapter 15
Audit Clients 127
Understanding the Audit Architecture 127
Performing Audits 129
Loading Audit Data 130
Configuring the Audit Procedure 131
Chapter 16
Implementation 135
Client Kit Configuration 135
Using LANdeploy 137
Deploying to Windows 95, 98 and Me 142
Using the Squirter Utility 143
Reconfiguring Clients after Installation 151
Chapter 17
Diagnostics - Getting Started 153
Protecting Applications 153
Performing Change Analysis 153
Enterprise Diagnostics 153
Using the Diagnostics Console 154
Setting Up Enterprise Diagnostics 157
QuickStart 159
Chapter 18
Diagnostics - Protecting and Restoring Applications 161
Profiling Applications 161
Protecting Applications 165
Restoring Applications to Working Order 166
Chapter 19
Diagnostics - Performing Change Analysis 167
Manually Building a Profile 167
Auditing PCs 168
Viewing Audit Reports 169
Comparing Audit Reports 170
Printing Audit and Diagnostic Reports 172
Chapter 20
Diagnostics - Customizing Application Protection 173
About Repair Rules 173
Customizing Repair Rules 173
Generating Repair Rules 173
Editing Repair Rules 174
Defining Conditions 174
Defining Actions 174
Setting Attribute Values 176
Locking Customized Repair Rules 177
Self-Repair Preferences 177
Chapter 21
Diagnostics - Collecting Information 179
Defining Variables 179
Using Regular Expressions 184
System Resources 185
Auditing Files 185
Auditing ActiveX Controls 187
Auditing Registry Keys and Entries 187
Auditing Shortcuts 188
Copying Files 188
Auditing with Windows Management Instrumentation 189
Auditing Database Information 191
Collecting Diagnostics for IIS 193
Collecting Security Information 193
Chapter 22
Diagnostics - Scheduling Jobs 195
Defining Jobs 195
Running Jobs 196
Checking the Status of Jobs 196
Scheduling Jobs 196
Chapter 23
Diagnostics - Configuring 197
Moving the Support Site 197
The Support Site User Account 197
Event Logging 198
Maintenance 198
Licensing 198
Chapter 24
Diagnostics - Requests 201
Troubleshooting Pending Requests 201
Chapter 25
HelpDesk - Installing 203
Selecting Components 203
User Account for Notifications 204
Entering Your License Information 204
Chapter 26
HelpDesk - Administration 205
Creating Projects and Generating Web Views 205
Managing Users, Contacts, and Groups 206
Tools for Enterprise HelpDesk Administrators 206
Chapter 27
HelpDesk - Projects 209
What is a Project? 209
Creating New Projects 209
Copying and Sharing Definitions 210
Building a Project Template 210
Moving Projects 211
Deleting Projects 211
Migrating Projects 211
Deleting Issues 212
Chapter 28
HelpDesk - Managing Users and Groups 213
Users 213
Contacts 213
Groups 213
Creating User Accounts 214
Disabling User Accounts 214
Assigning Users to Groups 214
Editing User Information 215
Logging Off Users 215
Defining User Groups 215
Enabling and Disabling Features 215
Enabling and Disabling Projects 218
Chapter 29
HelpDesk - Customizing Issue Fields 219
Editing Fields 219
Adding Fields 219
Removing and Disabling Fields 220
Editing Choice Lists 221
Chapter 30
HelpDesk - Generating Web Views 223
The Web View Editor 223
Creating Web Views 224
Exporting Fields 224
Set Field Attributes 225
Exporting Queries to a Web View 226
Setting Group Access Permissions 226
Copying Web Views 226
Deleting Web Views 226
Renaming Web Views 227
Customizing Web View Files 227
Customizing the Web View Interface 228
Changing URLs and Directories 229
Changing the Anonymous User Account 230
Generating HelpDesk Web Admin 231
Chapter 31
HelpDesk - Finding and Listing Issues 233
Building Queries 233
Inserting Parentheses Around Search Conditions 234
Searching for Strings 234
Searching for Wildcards 234
Defining Sorts 235
Defining Layouts 235