Enterprise User Manual

PC-Duo Enterprise User Manual

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This book describes how to use PC-Duo Enterprise version 2.0

Copyright © Vector Networks Limited and MetaQuest Software Inc.

The information in this document is subject to change without notice and should not be construed as a commitment by Vector Networks Limited, Vector Networks Inc. or MetaQuest Software Inc.

Vector Networks Limited, Vector Networks Inc. and MetaQuest Software Inc. assume no responsibility for errors in this document.

The software described in this document is supplied under a license and may be used or copied only in accordance with the terms of such license.

PC-Duo, and its logos, are trademarks of Vector Networks Limited. MetaQuest is a trademark of MetaQuest Software Inc. All other trademarks are the property of their respective owners.

PART NUMBER: DE20/00

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Contents

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Chapter 1

Introducing PC-Duo Enterprise 1

System Requirements 2

Architecture 2

Benefits of the Architecture 3

Chapter 2

Creating Sites 5

Creating a Site using Default Options 5

Creating Site Databases 7

Creating a Site Using Custom Options 8

Populating Site Databases 12

Chapter 3

Managing Sites 15

Displaying Site Details 15

Viewing Offline Paths 15

Changing the Global Site Settings 16

Changing the Database Logon Settings 16

Deleting Sites 16

Configuring the Offline Scanner 17

Assigning Schedulers to a Site Database 17

Maintaining Microsoft Access Databases 18

Understanding the Site Database Tables 18

Chapter 4

Installing the Client Software 23

Controlling Client Behavior 23

User Prompt Questions 24

Testing the Client Rollout 24

Deploying the Client Kit to Windows NT, 2000 and XP 25

Deploying the Client Kit to Windows 95, 98 and Me 28

After Completing a Client Installation 29

Client Kit Configuration 30

Reconfiguring Clients after Installation 30

Chapter 5

Managing Clients 35

Viewing Clients in the Console 35

Viewing Client Properties 35

Populating the Database with Clients 36

Deleting Clients 36

Removing Disk Information 37

Performing Operations on Clients 37

Organizing Clients into Groups 37

Using the SQL Wizard 39

Importing and Exporting Groups 41

Chapter 6

Working with Operations 43

Performing Operations 43

Operations and Clients 43

Creating and Customizing Operations 43

Importing and Exporting Operations 44

Deleting Operations 44

Schedulers 45

Scheduling Operations 47

Monitoring Schedulers 49

Monitoring Jobs 49

Job Logs 50

Chapter 7

Hardware Inventory 51

Viewing Hardware Inventory Results 51

Printing Hardware Details 53

Customizing Hardware Inventory Operations 53

Exporting Hardware Inventory Data 55

Selecting Clients for Inventory Operations 55

Hardware Inventory and Clients 56

Disabling Hardware Inventory Components on Clients 57

Chapter 8

User Prompting 59

The User Prompt Editor 59

Creating User Prompts 61

Collecting System Variables 61

Distributing Prompt Files 63

User Prompt Files and Clients 63

Working with User Prompt Data 63

Chapter 9

Software Inventory 65

Collecting Software Inventory Data 65

Customizing Software Inventory Operations 66

RuleMaker 68

Version Recognition Methods 69

Using the RuleWizard 72

Publishing Software Inventory Data 73

Viewing Software Inventory Results 73

Software Inventory Reports 74

Chapter 10

Software Asset Management 77

Package Policy Manager 77

Software Metering 81

Chapter 11

Assets Database 85

Using the Assets Database 85

Asset Types 86

Assets 87

Importing and Exporting 87

Chapter 12

Reports and Database Views 89

Customizing Reports 89

Database Views 89

Printing Database Views 90

Saving Database Views in HTML format 91

Database Viewer Command Syntax 92

Chapter 13

Software Distribution 95

The Software Distribution Process 95

Preparing Installation Kits 95

Configuring Package Definitions 98

Using the Software Distribution Wizard 107

The Software Distribution Agent 110

Monitoring Distribution Jobs 111

Chapter 14

Other Operations 115

Using Tokens in Command Launch Operations 115

PC Remote Control 116

The Browse Clients Operation 116

Free Disk Space Scans 117

Waking Clients 119

Creating Database Operations 119

Chapter 15

Online Clients 121

Detecting Online Clients 121

Specifying Disks and Shares 122

Chapter 16

Audit Clients 125

Understanding the Audit Architecture 125

Configuring the Audit Procedure 126

Performing Audits 129

Loading Audit Data 130

Appendix A

Error Messages 133

Progress and Error Log Messages 133

Error Messages on Client PCs 135

Appendix B

Installation Commands 137

InstallShield Command Line Parameters 137

Microsoft Setup Parameters 138

Windows Installer Service SETUP Command Options 138

Appendix C

Upgrading to PC-Duo Enterprise Version 2.0 141

Upgrading from PC-Duo Enterprise 1.2 141

Upgrading from LANutil 5.x 143

Operation Names 146

Appendix D

Technical Support 147

Index 149

Vector Networks http://www.vector-networks.com Voice: +44 (0) 1827 67333 Fax: +44 (0) 1827 67068 info@vector-networks.co.uk