Enterprise User Manual

PC-Duo Enterprise User Manual

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Using the Inventory, Software Distribution, and Software Metering modules of PC-Duo Enterprise version 2.1

Copyright © Vector Networks Limited and MetaQuest Software Inc.

The information in this document is subject to change without notice and should not be construed as a commitment by Vector Networks Limited, Vector Networks Inc. or MetaQuest Software Inc.

Vector Networks Limited, Vector Networks Inc. and MetaQuest Software Inc. assume no responsibility for errors in this document.

The software described in this document is supplied under a license and may be used or copied only in accordance with the terms of such license.

PC-Duo, and its logos, are trademarks of Vector Networks Limited. MetaQuest is a trademark of MetaQuest Software Inc. All other trademarks are the property of their respective owners.

PART NUMBER: DE210/00

Contents

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Chapter 1

Introducing PC-Duo Enterprise 1

System Requirements 2

Architecture 2

Benefits of the Architecture 3

Chapter 2

Creating Sites 5

Creating a Site using Default Options 5

Creating Site Databases 7

Creating a Site Using Custom Options 8

Populating Site Databases 13

Chapter 3

Managing Sites 15

Displaying Site Details 15

Viewing Offline Paths 15

Changing the Global Site Settings 16

Changing the Database Logon Settings 16

Deleting Sites 16

Configuring the Offline Scanner 17

Assigning Schedulers to a Site Database 17

Maintaining Microsoft Access Databases 18

Understanding the Site Database Tables 18

Chapter 4

Installing the Client Software 23

Controlling Client Behavior 23

User Prompt Questions 24

Testing the Client Rollout 25

Deploying the Client Kit to Windows NT, 2000, XP and 200325

Deploying the Client Kit to Windows 95, 98 and Me 29

Completing a Client Installation 30

Client Kit Configuration 30

Reconfiguring Clients after Installation 30

Chapter 5

Managing Clients 37

Viewing Clients in the Console 37

Viewing Client Properties 37

Populating the Database with Clients 38

Deleting Clients 38

Removing Disk Information 39

Performing Operations on Clients 39

Organizing Clients into Groups 39

Using SQLWizard 41

Importing and Exporting Groups 43

Chapter 6

Working with Operations 45

Performing Operations 45

Operations and Clients 45

Creating and Customizing Operations 45

Importing and Exporting Operations 46

Deleting Operations 46

Schedulers 47

Scheduling Operations 49

Monitoring Schedulers 51

Monitoring Jobs 51

Job Logs 52

Chapter 7

Hardware Inventory 53

Viewing Hardware Inventory Results 53

Printing Hardware Details 55

Customizing Hardware Inventory Operations 55

Exporting Hardware Inventory Data 56

Selecting Clients for Inventory Operations 57

Hardware Inventory and Clients 57

Disabling Hardware Inventory Components on Clients 58

Chapter 8

User Prompting 61

The User Prompt Editor 61

Using the Prompt Editor 63

Collecting System Variables 63

Distributing Prompt Files 64

User Prompt Files and Clients 65

Working with User Prompt Data 65

Chapter 9

Software Inventory 67

Customizing Software Inventory Operations 67

Collecting Software Inventory Data 68

Software Identification Manager 69

The Applications Library 72

Software Inventory Data 83

Software Reports 84

Chapter 10

Software Asset Management 85

Package Policy Manager 85

Software Metering 89

Chapter 11

Assets Database 93

Using the Assets Database 93

Asset Types 94

Assets 95

Importing and Exporting 95

Chapter 12

Reports and Database Views 97

Customizing Reports 97

Database Views 97

Printing Database Views 98

Saving Database Views in HTML format 99

Database Viewer Command Syntax 100

Chapter 13

Software Distribution 103

The Software Distribution Process 103

Preparing Installation Kits 103

Configuring Package Definitions 106

Using the Software Distribution Wizard 115

The Software Distribution Agent 118

Monitoring Distribution Jobs 119

Chapter 14

Other Operations 123

Using Tokens in Command Launch Operations 123

PC Remote Control 124

The Browse Clients Operation 124

Free Disk Space Scans 125

Waking Clients 127

Creating Database Operations 127

Chapter 15

Online Clients 129

Installing Clients in Online Mode 129

Adding Online Clients to the Site Database 130

Specifying Shares 132

Converting Online Clients to Offline Mode 133

Chapter 16

Audit Clients 135

Understanding the Audit Architecture 135

Configuring the Audit Procedure 136

Performing Audits 139

Loading Audit Data 140

Appendix A

Error Messages 143

Progress and Error Log Messages 143

Error Messages on Client PCs 145

Appendix B

Installation Commands 147

InstallShield Command Line Parameters 147

Microsoft Setup Parameters 148

Windows Installer Service SETUP Command Options 148

Appendix C

Upgrading to PC-Duo Enterprise Version 2.1 151

Upgrading from PC-Duo Enterprise 2.0 151

Upgrading from PC-Duo Enterprise 1.2 152

Upgrading from LANutil 5.x 155

Operation Names 158

Appendix D

Technical Support 159

Index 161

Vector Networks http://www.vector-networks.com Voice: +44 (0) 1827 67333 Fax: +44 (0) 1827 67068 info@vector-networks.co.uk