Requests

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Working with Requests

A pending request is an audit or protect request that has not been picked up by the Diagnostics Agent on the target computer. If an audit or a protect request seems to be taking a long time to finish, check the Requests view.

In Progress requests are being processed by the Diagnostics Agents. In Progress requests are requests issued by scheduled jobs. A job request must be finished before any another request can be processed, while requests from a Diagnostics Console are processed independently in separate threads.

For example, while a job request is in progress, all requests from Diagnostics Consoles are pending.

To view the list of requests for a computer:

In the console tree, expand the Entire Network and locate the computer.
Expand the computer and click Requests.

To delete a pending request:

Click the request and then click .

Troubleshooting Pending Requests

When there are no In Progress requests and one or more requests are pending, there a number of things you can check before you delete the pending requests:

Is the target computer on and connected to the network?
Is the Diagnostics Agent is running on the target computer? Does the target computer have an agent license or was it revoked?
Has the server run out of licenses? Try disconnecting all other users from the Support Site share and try again.
Is the MQ Message Broker service is running? Is it running with the correct credentials?
Is TriMon.exe running with the correct credentials? (Use the dcomcnfg.exe utility to check the Distributed COM Configuration Properties.)
Is the Support Site is still available over the network? Does the Support Site User have enough privileges to access the Support Site?

Vector Networks http://www.vector-networks.com Voice: +44 (0) 1827 67333 Fax: +44 (0) 1827 67068 info@vector-networks.co.uk