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Configuring
Diagnostics provides options for configuring Support Site, setting event logging options, registering products, and getting and revoking licences. These option settings are shared by all agents and consoles.
To set options:
On the Action menu, click Options, or click
on the console toolbar.
When you change any of the options, the changes apply to all agents and consoles. Agents are sent a notification message of the changes, and consoles pick up the changes the next time they start up.
Moving the Support Site
When you change the location of the Support Site, all agents and consoles are automatically notified. If the notifications fail and the agents and consoles cannot automatically update their Support Site settings, they can do it manually through the Options dialog.
You can also move the data in your Support Site to another Support Site.
To move Support Site data to another Support Site:
- In the Support Site Path box, enter the path to the other Support Site.
- In the dialog that appears, click the Move all data from your current Support Site to the new location check box.
- If you want agents and consoles installed from the current Support Site to switch to the other Support Site, click the Notify all clients of the change in Support Site location check box.
To switch to a different Support Site:
When you don’t select the Move all data from your current Support Site to the new location check box, you switch to using the other Support Site and its data.
The Support Site User Account
The Support Site user account is used to:
The Support Site user account must have the appropriate privileges on each local computer to perform tasks such as auditing and protecting a computer. The Support Site user should be a Domain Administrator that has local Administrative privileges on each computer.
To verify that the Support Site user account has access to the SupportSite from a computer, log on to Windows with that user account and try to copy a file to and from the Support Site shared folder.
Event Logging
By default, agents and consoles log events on the local computer. On Windows NT, 2000, and XP, events are logged to the Event Log. On Windows 95, 98, and Me, events are logged to a text file.
On Windows NT, 2000, and XP, you can log all events to the Event Log on a central server.
To log all events to the Event Log on a central server:
By default, settings changes are applied only to new installations of Diagnostics Agent and Diagnostics Console.
To apply new event logging settings to all installed agents and Consoles:
Before you click OK, click the Apply new settings to all Clients check box. Agents receive a notification message of the changes, and consoles pick up the changes at their next startup.
Maintenance
Diagnostics can automatically clean up old audits and snapshots in the Support Site.
To do this, set the maximum number of snapshots and audits that you want to keep for each protected application. When the number of snapshots or audits exceeds the maximum, the oldest snapshot or audit is deleted.
Licensing
Each Diagnostics product (Diagnostics Console, Diagnostics Agent, Diagnostics/db) requires a serial number and a unique license key. The serial number is used to register a product. After you register a product, you can get license keys for the product. Typically, this is done during setup.
Registering Products
Sometimes you need to register a product after it has been installed. For example, you may installed a product but only later decided to purchase licenses.
To register a product:
If you have an evaluation version of a product, you may need to unregister it when the evaluation period ends.
To unregister a product:
To get a License Key for a product:
Revoking Licenses
If someone is on an extended vacation or leave of absence, you can revoke the license so someone else can use Diagnostics.
To revoke a user’s license for a product:
 Vector Networks http://www.vector-networks.com Voice: +44 (0) 1827 67333 Fax: +44 (0) 1827 67068 info@vector-networks.co.uk |
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