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PCDuo Logo
Enterprise User Manual

PC-Duo Enterprise User Manual

This manual describes how to set up PC-Duo Enterprise. It describes how to use:

To download the latest updates and supplements to the manual in PDF format, visit:

http://www.vector-networks.com/support/documentation.php

Copyright © Vector Networks Ltd, Hi Resolution Systems Ltd, and MetaQuest Software Inc.
The information in this document is subject to change without notice and should not be construed as a commitment by Vector Networks Limited, Vector Networks Inc. or MetaQuest Software Inc.
Vector Networks Ltd, Vector Networks Inc. Hi Resolution Systems Ltd and MetaQuest Software Inc. assume no responsibility for errors in this document.
The software described in this document is supplied under a license and may be used or copied only in accordance with the terms of such license.
PC-Duo, and its logos, are trademarks of Vector Networks Ltd. MacAdministrator and MacAdministrator 3 are trademarks of Hi Resolution Systems Ltd. MetaQuest is a trademark of MetaQuest Software Inc. All other trademarks are the property of their respective owners.

PART NUMBER: DE310/01

Contents

Chapter 1
Introducing PC-Duo Enterprise 1
System Requirements 2
Architecture 2
Benefits of the Architecture 3
Chapter 2
Creating Sites 5
Creating an Evaluation Site 5
Creating Site Databases 7
Creating a Production Site 10
Populating Site Databases 15
Chapter 3
Managing Sites 19
Displaying Site Details 19
Offline Areas 19
Specifying a Global Site 22
Changing Logon Settings for the Site Databases 22
Deleting Sites 23
Configuring the Offline Scanner 23
Assigning Schedulers to a Site 23
Maintaining Microsoft Access Databases 24
Site Database Tables 24
Chapter 4
Installing the Client Application 29
Controlling Client Behavior 29
User Prompt Questions 30
Testing the Client Rollout 31
Deploying the Client Kit to Windows NT, 2000, XP and 2003 31
Deploying the Client Kit using Active Directory 35
Deploying the Client Kit to Windows 95, 98 and Me 35
Completing a Client Installation 36
Client Kit Configuration 37
Reconfiguring Clients after Installation 37
Chapter 5
Working with Clients 43
The Find Clients Operation 43
Viewing Clients in the Console 44
Performing Operations on Clients 45
Groups 46
Using SQLWizard 48
Importing and Exporting Groups 50
Deleting Clients 51
Chapter 6
Working with Operations 53
Performing Operations 53
Operations and Clients 53
Creating and Customizing Operations 53
Importing and Exporting Operations 54
Deleting Operations 54
Schedulers 55
Scheduling Operations 57
Monitoring Schedulers 59
Monitoring Jobs 59
Job Logs 60
Chapter 7
Hardware Inventory 61
Viewing Hardware Inventory Results 61
Customizing Hardware Inventory Operations 64
Exporting Hardware Inventory Data 65
Selecting Clients for Inventory Operations 66
Hardware Inventory and Clients 66
Disabling Hardware Inventory Components on Clients 67
Chapter 8
User Prompting 69
Creating Prompt Files 69
Distributing Prompt Files 72
Collecting Prompt Data 73
Working with User Prompt Data 73

Chapter 9
Software Inventory 75
Collecting Software Inventory Data 75
Customizing Software Inventory Operations 76
Optimizing Software Inventory Operations 77
Software Identification Manager 78
The Applications Library 81
Software Inventory Data 92
Software Reports 92
Chapter 10
Software Asset Management 95
Package Policy Manager 95
Software Metering 99
Chapter 11
Assets Database 103
Using the Assets Database 103
Asset Types 104
Assets 105
Importing and Exporting 105
Chapter 12
Reports and Database Views 107
Customizing Reports 107
Database Views 107
Printing Database Views 108
Saving Database Views in HTML format 109
Database Viewer Command Syntax 110
Chapter 13
The Enterprise Portal 113
Configuring the Portal 114
Using the Portal 116
Chapter 14
Software Distribution 119
The Software Distribution Process 119
Preparing Installation Kits 119
Configuring Package Definitions 122
Using the Software Distribution Wizard 131
The Software Distribution Agent 135
Monitoring Distribution Jobs 135
Chapter 15
Patch Management 139
The Patch Management Process 139
Specifying the SUS Server 140
Configuring the SUS Server 141
Synchronizing the SUS Server 142
Approving Updates 142
Installing the Automatic Updates Client 143
Configuring Automatic Updates Clients 144
Patch Management Jobs 145
Patch Management Reports 146
Chapter 16
Other Operations 147
Using Tokens in Command Launch Operations 147
PC Remote Control 149
The Browse Clients Operation 149
Free Disk Space Scans 149
Waking Clients 151
Creating Database Operations 151
Chapter 17
Online Clients 153
Installing Clients in Online Mode 153
Adding Online Clients to the Site Database 154
Specifying Shares 156
Converting Online Clients to Offline Mode 157
Removing Disk Resources 158
Chapter 18
Audit Clients 159
The Audit Process 159
Configuring the Audit Procedure 160
Performing Audits 162
Loading Audit Data into Enterprise 163
Auditing PCs from the Console 164
Chapter 19
Macintosh Clients 167
Creating Offline Areas for Macintosh Clients 167
Installing the Macintosh Client Kit 168
Client Settings 169
Installing Macintosh Clients 171
Machine Groups 172
Inventory Operations 173
Restrictions 176
Appendix A
Error Messages 177
Progress and Error Log Messages 177
Error Messages on Client PCs 179
Appendix B
Installation Commands 181
InstallShield Command Line Parameters 181
Microsoft Setup Parameters 182
Windows Installer Service SETUP Command Options 182
Appendix C
Upgrading to PC-Duo Enterprise Version 3.1 185
Upgrading from PC-Duo Enterprise 3.0 185
Upgrading from PC-Duo Enterprise 2.x 186
Adding Macintosh Clients to an Existing Site 189
Appendix D
Technical Support 191
Index 193
Vector Logo
Vector Networks
http://www.vector-networks.com
Voice: +44 (0) 1827 67333
Fax: +44 (0) 1827 67068
info@vector-networks.co.uk
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