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PCDuo Logo
Enterprise User Manual

PC-Duo Enterprise User Manual

This manual describes how to set up PC-Duo Enterprise. It describes how to use:

To download the latest updates and supplements to the manual in PDF format, visit:

http://www.vector-networks.com/support/documentation.php

Copyright © Vector Networks Ltd, Hi Resolution Systems Ltd, and MetaQuest Software Inc.
The information in this document is subject to change without notice and should not be construed as a commitment by Vector Networks Limited, Vector Networks Inc. or MetaQuest Software Inc.
Vector Networks Ltd, Vector Networks Inc. Hi Resolution Systems Ltd and MetaQuest Software Inc. assume no responsibility for errors in this document.
The software described in this document is supplied under a license and may be used or copied only in accordance with the terms of such license.
PC-Duo, and its logos, are trademarks of Vector Networks Ltd. MacAdministrator and MacAdministrator 3 are trademarks of Hi Resolution Systems Ltd. MetaQuest is a trademark of MetaQuest Software Inc. All other trademarks are the property of their respective owners.

PART NUMBER: DE300/00

Contents

Chapter 1
Introducing PC-Duo Enterprise 1
System Requirements 2
Architecture 2
Benefits of the Architecture 3
Chapter 2
Creating Sites 5
Creating a Site using Default Options 5
Creating Site Databases 7
Creating a Site Using Custom Options 9
Populating Site Databases 14
Chapter 3
Managing Sites 17
Displaying Site Details 17
Offline Areas 17
Changing Global Site Settings 20
Changing Logon Settings for the Site Databases 20
Deleting Sites 21
Configuring the Offline Scanner 21
Assigning Schedulers to a Site 21
Maintaining Microsoft Access Databases 22
Site Database Tables 22
Chapter 4
Installing the Client Application 27
Controlling Client Behavior 27
User Prompt Questions 28
Testing the Client Rollout 29
Deploying the Client Kit to Windows NT, 2000, XP and 2003 29
Deploying the Client Kit using Active Directory 33
Deploying the Client Kit to Windows 95, 98 and Me 33
Completing a Client Installation 34
Client Kit Configuration 35
Reconfiguring Clients after Installation 35
Chapter 5
Working with Clients 41
The Find Clients Operation 41
Viewing Clients in the Console 42
Performing Operations on Clients 43
Groups 44
Using SQLWizard 46
Importing and Exporting Groups 48
Deleting Clients 49
Chapter 6
Working with Operations 51
Performing Operations 51
Operations and Clients 51
Creating and Customizing Operations 51
Importing and Exporting Operations 52
Deleting Operations 52
Schedulers 53
Scheduling Operations 55
Monitoring Schedulers 57
Monitoring Jobs 57
Job Logs 58
Chapter 7
Hardware Inventory 59
Viewing Hardware Inventory Results 59
Customizing Hardware Inventory Operations 62
Exporting Hardware Inventory Data 63
Selecting Clients for Inventory Operations 64
Hardware Inventory and Clients 64
Disabling Hardware Inventory Components on Clients 65
Chapter 8
User Prompting 67
Creating Prompt Files 67
Distributing Prompt Files 70
Collecting Prompt Data 71
Working with User Prompt Data 71

Chapter 9
Software Inventory 73
Customizing Software Inventory Operations 73
Collecting Software Inventory Data 74
Software Identification Manager 75
The Applications Library 78
Software Inventory Data 89
Software Reports 90
Chapter 10
Software Asset Management 91
Package Policy Manager 91
Software Metering 95
Chapter 11
Assets Database 99
Using the Assets Database 99
Asset Types 100
Assets 101
Importing and Exporting 101
Chapter 12
Reports and Database Views 103
Customizing Reports 103
Database Views 103
Printing Database Views 104
Saving Database Views in HTML format 105
Database Viewer Command Syntax 106
Chapter 13
The Enterprise Portal 109
Configuring the Portal 110
Using the Portal 112
Chapter 14
Software Distribution 115
The Software Distribution Process 115
Preparing Installation Kits 115
Configuring Package Definitions 118
Using the Software Distribution Wizard 127
The Software Distribution Agent 131
Monitoring Distribution Jobs 131
Chapter 15
Patch Management 135
The Patch Management Process 135
Specifying the SUS Server 136
Configuring the SUS Server 137
Synchronizing the SUS Server 138
Approving Updates 138
Installing the Automatic Updates Client 139
Configuring Automatic Updates Clients 140
Patch Management Jobs 141
Patch Management Reports 142
Chapter 16
Other Operations 143
Using Tokens in Command Launch Operations 143
PC Remote Control 145
The Browse Clients Operation 145
Free Disk Space Scans 145
Waking Clients 147
Creating Database Operations 147
Chapter 17
Online Clients 149
Installing Clients in Online Mode 149
Adding Online Clients to the Site Database 150
Specifying Shares 152
Converting Online Clients to Offline Mode 153
Removing Disk Resources 154
Chapter 18
Audit Clients 155
The Audit Process 155
Configuring the Audit Procedure 156
Performing Audits 158
Loading Audit Data into Enterprise 159
Auditing PCs from the Console 160
Chapter 19
Macintosh Clients 163
Creating Offline Areas for Macintosh Clients 163
Installing the Macintosh Client Kit 164
Client Settings 165
Installing Macintosh Clients 167
Machine Groups 168
Inventory Operations 169
Restrictions 172
Appendix A
Error Messages 173
Progress and Error Log Messages 173
Error Messages on Client PCs 175
Appendix B
Installation Commands 177
InstallShield Command Line Parameters 177
Microsoft Setup Parameters 178
Windows Installer Service SETUP Command Options 178
Appendix C
Upgrading to PC-Duo Enterprise Version 3.0 181
Operation Changes 183
Adding Macintosh Clients to an Existing Site 183
Appendix D
Technical Support 185
Index 187
Vector Logo
Vector Networks
http://www.vector-networks.com
Voice: +44 (0) 1827 67333
Fax: +44 (0) 1827 67068
info@vector-networks.co.uk
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