I found this thread this morning, started by Uttam Kumar at KPMG in India. The thread takes the lid off the situations Uttam regularly uncovers, with very variable attention given the demands of full software asset management. One contributor to the thread talks about the realities of achieving comprehensive software identification, and the importance of having someone actually responsible for overseeing the process and resolving any ‘unidentified’ applications. For anyone interested specifically in this area, I’d ask them to take a look at the ‘triple-pass’ methodology we adopted in our Software Identification Manager. But even this methodolgy assumes some human intelligence in operating the Wizard process to take a new application from ‘unrecognized’ to ‘confirmed’ status. SAM requires a committed resource; it’s not just going to deliver on its own.