Software Asset Management standard to be re-structured I first referred visitors to this blog to ISO 19770-1 in a post in March 2010, and a technical briefing note generated around the same time. ISO 19770-1 sets out processes which would be implemented by an organization pursuing Software Asset Management. The twenty seven processes outlined in … Continue reading ISO 19770-1 : your chance to contribute
ITAM+ITSM = ?? This blog usually takes its subject matter seriously, but with the UK (where I’m based) gripped in the coldest and snowiest start to winter on record, you will excuse me for appearing lighthearted in the title to this post. Sometimes, a theme can suddenly become popular in our industry, and in the … Continue reading ITAM / ITSM / SAM / … – another acronym in time for Christmas?
ITSM and ITAM – why so separated? While some organizations are still struggling on with spreadsheets and clipboards, others have the vision to apply effort to continuously evolving their ITSM / ITAM processes. With each area of activity supported by its trade organizations, annual trade shows and conferences, I sometimes think we may be missing … Continue reading The help desk contribution to asset lifecycle management
Software License Compliance – a risk not worth taking? In a recent press release on the Business Software Alliance’s Web site, the BSA’s UK-based Michala Wardell reminds anyone listening that not paying attention to compliance can results in penal costs that far outstrip the nominal cost of the software in question. The offending Scotland based organization … Continue reading License Compliance not going away as significant risk issue
Who’s training who? After the fun and excitement of last week’s three-day HelpDesk and Issue Tracker training course in Las Vegas, it’s time to review the project and begin already to plan for the next. There is always scope to improve in the way the knowledge is delivered, practised and tested. Logistics of accommodation and … Continue reading Who learns the most in customer training sessions?
IT Asset Management – multiple areas of RoI The commonly cited and generalized reasons for making the effort with ITAM are reducing risk and reducing cost. Less often quoted, but equally valid, is an increase in user productivity. In a short white paper that you’re welcome to download (no registration required), we set out in … Continue reading The breadth of opportunity for RoI in IT Asset Management
Feature creep in IT Asset and Software Asset Management It’s typical of a maturing market that competiting products offer many of the same capabilities. After all, how many ways are there of reporting your Adobe installations? To provide differentiation, products will also sprout unique capabilities, some of which may have been requested by particular customers and are … Continue reading Evolution in the ITAM/SAM industry
Has your organization ever sold a retired computer with applications still installed? Have you ever purchased software this way? A recent court ruling in Seattle has sent a chill down the spine of many IT Asset Managers around the world as the U.S. District Court upheld that software publishers can prevent their products from being … Continue reading Court ruling hikes pressure on Software Asset Management
There’s a stage in the evolution of many software markets when some players, usually larger or better funded, start buying up others. This might be to take out a competitor, or to short-cut the development of a much needed area of functionality. The result can be an apparently comprehensive catalog of functionality, and the prospective … Continue reading The dangers of amalgamation without integration
IT Asset Management – foundation for action Vector’s quarterly strategy review was held in our Montreal office over the second half of last week and Saturday, and at a lodge hotel out in the country on Sunday until we had to head for the airport. As usual, we considered short term needs, medium term objectives, … Continue reading ITAM – basis for effective and pro-active control