Can Software Asset Management really deliver dramatic RoI? My guess is that a headline such as that will raise a lot of eyebrows and sceptical muttering, but it’s recently been illustrated very clearly just how possible this is. Many organizations have IT asset operations teams that work miracles every day with tight staffing levels to … Continue reading When SAM offers RoI over 1,000% (yes, really)
IT Asset Discovery – great start in ITAM – but only a start Organizations adopt IT asset management disciplines for a wide variety of reasons, at different rates of maturity, and at different stages of the organization’s growth. The term IT asset management is used to refer to a broad spectrum of capability and achievement. Basic, … Continue reading When do spreadsheets run out of steam for ITAM?
With Microsoft Enterprise agreements easily costing hundreds of thousands or millions of dollars / pounds / euros, it continues to sadden me that organizations will sign up without having any significant level of information regarding the Microsoft products that they have installed and actually use. When a 90 day Microsoft product usage survey to establish … Continue reading Software Asset Management and Fiscal Responsibility
We don’t get much snow here, so now that there’s a good covering, the road from my rural home here and the local road network generally are not where you want to be. The heater is on, and from the relative comfort of my home office I have a great view of the pristine snow … Continue reading Snowbound – the joys of a remote worker
A new study has found that the UK now has the highest incidence in Europe of overweight people, through poor diet and lack of exercise. With so many clear advantages to eating healthily, it’s a mystery that the message still doesn’t get through and that we don’t see more people deciding to do something about … Continue reading Software Asset Management and Healthy Eating
Software Asset Management standard to be re-structured I first referred visitors to this blog to ISO 19770-1 in a post in March 2010, and a technical briefing note generated around the same time. ISO 19770-1 sets out processes which would be implemented by an organization pursuing Software Asset Management. The twenty seven processes outlined in … Continue reading ISO 19770-1 : your chance to contribute
ITAM+ITSM = ?? This blog usually takes its subject matter seriously, but with the UK (where I’m based) gripped in the coldest and snowiest start to winter on record, you will excuse me for appearing lighthearted in the title to this post. Sometimes, a theme can suddenly become popular in our industry, and in the … Continue reading ITAM / ITSM / SAM / … – another acronym in time for Christmas?
Helpdesk and ITAM tools – measuring effectiveness We talk a lot about using surveys to gauge customer satisfaction with the service provided by the IT support help desk. What we don’t talk about so much is how we involve the analysts in assessing the effectiveness of the tools that we provide them with. A post on this blog a … Continue reading Help Desk analysts – valued for their views?
ITAM/ITSM opportunities for integration – right now We have talked before today about the broader opportunities for exploiting the data held in an IT asset management database. We have also talked about the integration of a help desk with other very separate systems such as customer information held on Great Plains, and such as incoming … Continue reading ITAM/ITSM in the cloud? watch out for integration challenges
ITSM and ITAM – why so separated? While some organizations are still struggling on with spreadsheets and clipboards, others have the vision to apply effort to continuously evolving their ITSM / ITAM processes. With each area of activity supported by its trade organizations, annual trade shows and conferences, I sometimes think we may be missing … Continue reading The help desk contribution to asset lifecycle management