Helpdesk Software – cornerstone of effective customer support Organizations’ reputations can be damaged more by their customer support performance than by problems with the performance of their products and services. We all know what it’s like to wrestle with an automated call routing system which after endless selections from menus of choices doesn’t in the … Continue reading Effective customer support may start with helpdesk software, but often needs more. . .
Excuse me publicising a product capability, but I’ve realized we do not do this topic justice on the Web site yet. Many organizations now use VoIP to relay phone calls to their help desk analysts. Great value can be gained by providing the analyst with instant access to key data about the person or organization … Continue reading Integrating Issue Tracking with your VoIP Phone System
Just a brief note to report the feedback from the Vector Issue Tracker implementation team that we have successfully concluded another application of Issue Tracker’s power and flexibility in facilitating new business processes. The key factor in many projects recently has been real-time access to data held in the customer’s Great Plains database. It appears that … Continue reading Business Process Automation success with Great Plains
We have some interesting projects running at the moment where customers are using the Vector Issue Tracker engine to implement some challenging aspects of business process and workflow, and which involve integration with Great Plains / Microsoft Dynamics. The licensing model for Issue Tracker is well aligned to the value proposition for the customer, creating a solution which … Continue reading Great Plains Integration