ITAM/ITSM opportunities for integration – right now We have talked before today about the broader opportunities for exploiting the data held in an IT asset management database. We have also talked about the integration of a help desk with other very separate systems such as customer information held on Great Plains, and such as incoming … Continue reading ITAM/ITSM in the cloud? watch out for integration challenges
Following commentary on cloud computing and related topics such as data security in the cloud is a fairly thankless activity, given the amount of unsubstantiated views and commentary from non-practioners. But I recently turned up one sober, cool-headed analysis of the relevance of cloud computing in different scenarios; the article highlighted areas in which cloud would … Continue reading Keeping a cool head in the clouds