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Vector develops software for IT Asset, Service and Security Management. In these areas, as just about any area of the industry, vendor hype can create unrealistic expectations, leading to customer disappointment. The mission of this blog is to act as a counter to vendor hype, and use our staff's contact with our customers to help us review, realistically, the issues that CTOs, CIOs and their long-suffering staff face every day. Please take a feed from our Blog to keep in touch, and let us have your input too.
I was privileged to spend time yesterday with a long-standing account of some significance. Over the last year they have been through massive upheaval with corporate restructuring, and only now is the enterprise architecture team able to see some scope for pro-active, evolutionary change over the coming eighteen months. Being an organization of some size, [...]
IT help desks - opportunities for specialization
Your IT help desk needs to meet all its SLAs, and excel in user feedback surveys, at the lowest possible staffing level. In the small to medium size organization, that probably means recruiting great quality support staff, all capable of dealing with any problems that the user community can [...]
IT Asset Discovery - great start in ITAM - but only a start
Organizations adopt IT asset management disciplines for a wide variety of reasons, at different rates of maturity, and at different stages of the organization’s growth. The term IT asset management is used to refer to a broad spectrum of capability and achievement. Basic, but [...]
With Microsoft Enterprise agreements easily costing hundreds of thousands or millions of dollars / pounds / euros, it continues to sadden me that organizations will sign up without having any significant level of information regarding the Microsoft products that they have installed and actually use. When a 90 day Microsoft product usage survey to establish [...]
Very rarely do we talk directly about Vector products on this blog, but I am keen to take every opportunity to let the global customer base for PC-Duo know that this product has been fully Windows 7 compatible since the version 11.6 release earlier this year. We took a while bringing this to market; there [...]
We don’t get much snow here, so now that there’s a good covering, the road from my rural home here and the local road network generally are not where you want to be. The heater is on, and from the relative comfort of my home office I have a great view of the pristine snow [...]
A new study has found that the UK now has the highest incidence in Europe of overweight people, through poor diet and lack of exercise. With so many clear advantages to eating healthily, it’s a mystery that the message still doesn’t get through and that we don’t see more people deciding to do something about [...]
Vector’s international installed base ranges from 2 PC/Server instances of remote control technology to multi-campus IT asset and service management instances in the 10,000 PC+ range. In plotting a development course we look at the challenges our customers face and the investment options open to them. It appears they all face exponential growth of problems to solve, demands to meet, and [...]
Software Asset Management standard to be re-structured
I first referred visitors to this blog to ISO 19770-1 in a post in March 2010, and a technical briefing note generated around the same time. ISO 19770-1 sets out processes which would be implemented by an organization pursuing Software Asset Management.
The twenty seven processes outlined in the current [...]
ITAM+ITSM = ??
This blog usually takes its subject matter seriously, but with the UK (where I’m based) gripped in the coldest and snowiest start to winter on record, you will excuse me for appearing lighthearted in the title to this post. Sometimes, a theme can suddenly become popular in our industry, and in the last [...]
