Change and License Management increase the RoI of IT Asset Management For a long time, the slowly maturing market for IT asset management focussed on the breadth and accuracy of the asset data collected. This was a significant challenge in itself, with lack of standardization in how assets were defined and represented; even today we … Continue reading IT Asset Management gets more pro-active
Responding to market interest in subscription models for ITAM/ITSM tools. Recent discussions with service provider partners has stimulated a fresh look at the ways in which the tools necessary for supporting ITAM and ITSM activities can be charged out on a pay-per-use basis. I’m happy to share these notes with you and welcome any comments … Continue reading Subscription Models for an integrated ITAM/ITSM suite
2012 kicked off with an encouraging 1000PC expansion of our Software Asset Management technology in a European heavy engineering customer. Beyond the value of the deal, and really of greater significance, is an illustration of the evolutionary approach many organizations take to Software Asset Management. Elements of Software Asset Management A fully evolved SAM function … Continue reading Software Asset Management: evolution v revolution
IT asset management: too broad a term? With each new inquiry that comes to us via Google (usually…), our first challenge is always to get the inquirer to tell us what they are really looking for. Some are happy to open up and give us the background to their search, and explain their business needs … Continue reading Selecting ITAM / SAM tools: not a simple task
Our move to Saas gathers momentum Over the last six months, Vector has completed a number or projects enabling more and more of our solutions portfolio to be offered in a SaaS mode. Frankly, some of this has been reaction to the importance of being seen to be there in the cloud crowd. But customers … Continue reading Billions going into the cloud: who’s going to pay for it?
One topic I’ve had in mind recently was whether a move toward adopting cloud-oriented IT will have any impact on the support team on the typical organization’s IT help desk, and whether our own HelpDesk product will need to develop new functionality. Attending the 451 Group’s recent conference on hosting and cloud transformation in London … Continue reading Cloud Strategy: implications for the Help Desk?
IT infrastructure management. . . We have often asked questions on this blog about the sequence in which the components of IT infrastructure management get assembled. For example, whether the IT asset database comes first, whether license or change management is the next essential item. These questions reflect what we find in our customer base, … Continue reading Business Process Management: foundation for IT infrastructure management
We are often struck by the gulf that exists in most organizations between reality and the idealized picture of totally integrated infrastructure management, in which Change Management, Service Management, Incident and Problem Management and IT Asset Management all tie neatly together. Underfunding, short horizons for planning, rapid organic growth forced by merger or acquisition, and … Continue reading Joined up infrastructure management
By chance I read an article today in an engineering design journal (long story….) summarising changes to the licensing of Autodesk software. I’ve been to their Web site and there’s nothing highlighted that the casual visitor would notice, so I’m going to quote verbatim from what I read today in Professional Engineering. They quote from Stephen Hooper, … Continue reading Huge changes coming to Autodesk licensing
Can Software Asset Management really deliver dramatic RoI? My guess is that a headline such as that will raise a lot of eyebrows and sceptical muttering, but it’s recently been illustrated very clearly just how possible this is. Many organizations have IT asset operations teams that work miracles every day with tight staffing levels to … Continue reading When SAM offers RoI over 1,000% (yes, really)
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