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  • What does Service Management look like today?

    Posted by Emma Kula on April 19th, 2016

    01:24 Minutes – Recorded 19 April 2016 The service management industry is growing rapidly and becoming a necessity for many organizations. To help you understand the current state of the industry and how a help desk system can benefit you, we’ve put together a few pieces of key information.

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  • The Current State of Service Management

    Posted by Emma Kula on April 19th, 2016

    No matter what you call it – help desk, service desk, service management – this IT industry is growing rapidly and becoming a necessity for many organizations. To help you understand the current state of the industry and how a help desk system can benefit you, we’ve put together a few pieces of key information. … Continue reading The Current State of Service Management

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  • Manage SQL Server 2005 End-of-Life

    Posted by Emma Kula on April 12th, 2016

    That day is here again – another software vendor is ending product support, leaving users with the task of switching over quickly and smoothly. As of today, April 12th, 2016, Microsoft will no longer be offering security updates or support for SQL Server 2005. This type of transition takes time as well as caution, since … Continue reading Manage SQL Server 2005 End-of-Life

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  • 5 Reasons to Use an Asset Request Portal

    Posted by Emma Kula on March 29th, 2016

    Do you use an asset request portal as part of your firm’s IT management system? The idea of the portal is that employees can request the hardware and software they need themselves, through an easy-to-use portal that looks like a traditional app store. From here, the entire provisioning process of requested assets can be managed, … Continue reading 5 Reasons to Use an Asset Request Portal

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  • Vizor Complete

    Posted by Emma Kula on March 3rd, 2016

    01:16 Minutes – Recorded 03 March 2016 Vizor is a complete IT asset management and helpdesk issue tracking system, with all the functions you’d expect such as helpdesk issue tracking, change management, network discovery, asset management, software license management, knowledge base and a self-service portal. Unlike other solutions, Vizor actually reduces your workload by automating … Continue reading Vizor Complete

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  • BMC Service Desk Express migration service

    Posted by Dean Bates on February 22nd, 2016

    BMC has moved Service Desk Express (previously known as Magic) to “Limited Support” and it will no longer be supported after December 31, 2017. Thankfully, Vizor from Vector is a great solution for SDE customers who are looking for an affordable, easy-to-use alternative to BMC SDE. Vector also provides a tailored Service Desk Express migration … Continue reading BMC Service Desk Express migration service

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  • What is SIAM (Service Integration & Management)?

    Posted by Emma Kula on February 9th, 2016

    Have you heard of SIAM, or Service Integration & Management? It is becoming increasingly adopted by organizations to help simplify supplier management. So, what exactly does SIAM involve? To put it simply, SIAM is the process of integrating the management of multiple suppliers and business services under one single organization and its requirements. This means … Continue reading What is SIAM (Service Integration & Management)?

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  • Top 5 IT Tasks to Automate

    Posted by Emma Kula on January 25th, 2016

    IT managers and workers should take advantage of automated tasks, as they are often busy with numerous responsibilities throughout their day to day work. Many systems are now available that boast automation in software requesting, deployment, and provisioning. Here are our top five tasks that should be automated to improve the quality and time spent … Continue reading Top 5 IT Tasks to Automate

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  • Top 5 Best Practices for Software License Management

    Posted by Emma Kula on January 20th, 2016

    For large and growing firms, better management of software licenses is an important goal to work towards, as it will help to keep them legal and informed at all times. However, many do not know where to start with license management, or know which practices to follow when undergoing the task. Here, we have compiled … Continue reading Top 5 Best Practices for Software License Management

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  • Best Practices for Software License Management

    Posted by Emma Kula on January 20th, 2016

    02:03 Minutes – Recorded 20 January 2016 Our top 5 best practices for software license management, to help you find a starting point for getting on track with your organization’s software licenses.

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