A staggering 700 cloud services are used on average in large enterprises today. Cloud computing has had many names such as SaaS and ASP but has always, at least at first glance, been seen as a holy grail in achieving software compliance. Of course cloud isn’t a panacea for compliance, it actually requires a rethinking … Continue reading Trends Influencing IT Asset Management: SaaS/Cloud Computing
Understanding Software Asset Management, or SAM, can be difficult, as we are thrown tons of information around the concept and how it should be used. To help with this, we have gathered together a few of the basic, hard facts around SAM to give you a better understanding of why organizations need it and how … Continue reading What do you know about Software Asset Management?
Responding to market interest in subscription models for ITAM/ITSM tools. Recent discussions with service provider partners has stimulated a fresh look at the ways in which the tools necessary for supporting ITAM and ITSM activities can be charged out on a pay-per-use basis. I’m happy to share these notes with you and welcome any comments … Continue reading Subscription Models for an integrated ITAM/ITSM suite
One topic I’ve had in mind recently was whether a move toward adopting cloud-oriented IT will have any impact on the support team on the typical organization’s IT help desk, and whether our own HelpDesk product will need to develop new functionality. Attending the 451 Group’s recent conference on hosting and cloud transformation in London … Continue reading Cloud Strategy: implications for the Help Desk?
ITAM/ITSM opportunities for integration – right now We have talked before today about the broader opportunities for exploiting the data held in an IT asset management database. We have also talked about the integration of a help desk with other very separate systems such as customer information held on Great Plains, and such as incoming … Continue reading ITAM/ITSM in the cloud? watch out for integration challenges
Following commentary on cloud computing and related topics such as data security in the cloud is a fairly thankless activity, given the amount of unsubstantiated views and commentary from non-practioners. But I recently turned up one sober, cool-headed analysis of the relevance of cloud computing in different scenarios; the article highlighted areas in which cloud would … Continue reading Keeping a cool head in the clouds
I’ve just read an interesting post on this topic on ZDnet, making the case that the advent of cloud computing is going to raise users’ expectations of performance, which will in turn drive the need for a much higher level of analytical information on the performance of all the key elements of the cloud infrastructure. … Continue reading System Analytics and Cloud Computing / SaaS