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Software Asset Management standard to be re-structured
I first referred visitors to this blog to ISO 19770-1 in a post in March 2010, and a technical briefing note generated around the same time. ISO 19770-1 sets out processes which would be implemented by an organization pursuing Software Asset Management.
The twenty seven processes outlined in the current [...]
ITAM+ITSM = ??
This blog usually takes its subject matter seriously, but with the UK (where I’m based) gripped in the coldest and snowiest start to winter on record, you will excuse me for appearing lighthearted in the title to this post. Sometimes, a theme can suddenly become popular in our industry, and in the last [...]
Helpdesk and ITAM tools - measuring effectiveness
We talk a lot about using surveys to gauge customer satisfaction with the service provided by the IT support help desk. What we don’t talk about so much is how we involve the analysts in assessing the effectiveness of the tools that we provide them with. A post on this blog a few [...]
ITAM/ITSM opportunities for integration - right now
We have talked before today about the broader opportunities for exploiting the data held in an IT asset management database. We have also talked about the integration of a help desk with other very separate systems such as customer information held on Great Plains, and such as incoming phone [...]
ITSM and ITAM – why so separated?
While some organizations are still struggling on with spreadsheets and clipboards, others have the vision to apply effort to continuously evolving their ITSM / ITAM processes. With each area of activity supported by its trade organizations, annual trade shows and conferences, I sometimes think we may be missing opportunities [...]
Software License Compliance - a risk not worth taking?
In a recent press release on the Business Software Alliance’s Web site, the BSA’s UK-based Michala Wardell reminds anyone listening that not paying attention to compliance can results in penal costs that far outstrip the nominal cost of the software in question. The offending Scotland based organization concerned [...]
IT Asset Management - multiple areas of RoI
The commonly cited and generalized reasons for making the effort with ITAM are reducing risk and reducing cost. Less often quoted, but equally valid, is an increase in user productivity. In a short white paper that you’re welcome to download (no registration required), we set out in more [...]
Has your organization ever sold a retired computer with applications still installed? Have you ever purchased software this way? A recent court ruling in Seattle has sent a chill down the spine of many IT Asset Managers around the world as the U.S. District Court upheld that software publishers can prevent their products from being [...]
There’s a stage in the evolution of many software markets when some players, usually larger or better funded, start buying up others. This might be to take out a competitor, or to short-cut the development of a much needed area of functionality. The result can be an apparently comprehensive catalog of functionality, and the prospective [...]
I just received an invitation to an Enterprise Management Associates Webinar on “Developing, Deploying, and Managing Custom Applications 2010″. In the pre-amble, it says that their research revealed custom applications outnumbering packaged applications in the enterprise by 10%. I’m not sure how they generated the figures - is MS Office one application or four? - [...]
