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Crunch attitudes ignore RoI

Written by CB on Thursday, January 22nd, 2009 at 8:22 am and filed under Customer Care.

It’s apparent that many organizations are responding to the current climate  by freezing capital spending, irrespective of the returns that might be available from specific projects. IT’s history of delivering uncertain, or hard-to-quantify, returns makes it difficult for those championing IT spending projects to win over their colleagues to making an exception to the freeze [...]

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Vector Customer Community Portal: Testers Wanted

Written by CB on Monday, December 22nd, 2008 at 12:43 pm and filed under Customer Care.

If we’d asked our customers to send us a list of what they would like delivered this Christmas, a Community Portal would have been high on the list.  Well, we’ve got the next best thing - we’re looking for volunteers during the second half of January for usability testing on the new Vector Customer Community Portal.
The Community Portal Web [...]

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Atlanta, GA 30318.

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